PRM EXAM 1 2025 WITH 100% ACCURATE
SOLUTIONS
Most common reason why customers go elsewhere - ✅✅✅CORRECT -Employee's attitude of
indifference
Factors that foster company loyalty - ✅✅✅CORRECT -1) Recognition of good work
2) Challenging work
*Functions of management (understand) - ✅✅✅CORRECT -1) Forecast and plan: might be most
critical; can't eliminate chance/uncertainty, but can prepare for it
2) Organize: develop framework; DIVISION OF LABOR; balance authority and responsibility
3) Command/direct: ordering, supervising, leading, motivating, *communicating*
4) Coordinate: get everybody and everything working together; manage conflict
5) Control: see if meeting goals and make adjustments
Importance of entrepreneurship - ✅✅✅CORRECT -Someone has to be the one to take risks to keep
the profession moving forward
*Define transactional leadership - ✅✅✅CORRECT -Might be called managing more than leading
Leading transactions to get tasks done
*Define transformational leadership - ✅✅✅CORRECT -Leaders and followers help each other
advance to higher levels of moral and motivation
*Components of transformational leadership - ✅✅✅CORRECT -Idealized influence: role model to
followers
Inspirational motivation
Individualized consideration: concerned about followers needs->bring out best efforts
Intellectual stimulation: challenge people to be innovative/creative
,Customer reasons for using a specific pharmacy - ✅✅✅CORRECT -Convenience (location, hours)
Service
What type of pharmacies provides the most customer satisifaction? - ✅✅✅CORRECT -Independent
Predictors of customer satisfaction - ✅✅✅CORRECT -Pharmacy-related: courteousness of staff
Pharmacist-related: filling scripts in timely matter
*Why companies lose customers - ✅✅✅CORRECT -1) Felt ignored
2) Quality problems
3) Competition
4) Lured by friends
5) Moved
6) Decreased
*"All my life, I always knew I wanted to be somebody. I see now I should've been more specific." What
does this mean?
a. blaming others for difficulties in life
b. saying never took responsibility for her life
c. she had a poorly defined personal mission
d. saying she was never really aware of her problesm - ✅✅✅CORRECT -c
*Which is true about managing yourself?
a. to take control of your life, you must stop blaming others for your failures
b. good grades acheived ins chool have long-lasting effect on your success after graduation
c. Meyers-Briggs test is designed to test the five dimensions of emotional intelligence
d. knowing what you don't want in life is more important than knowing what you do - ✅✅✅CORRECT
-a
, *"I want to graduate from pharmacy school in spring 2011 with minimum 3.5 GPA," is example of what?
a. objective
b. mission
c. goal
d. vision - ✅✅✅CORRECT -a
*Which of the following describes condition in which individuals hold powerless view of themselves
within the world?
a. blameosis
b. victimitis
c. helpless-tosis
d. whinery - ✅✅✅CORRECT -b
*Which of the following is a productive manaterial behavior?
a. asking people to do things that one refuses to do him/herself
b. getting even with peopl you don't like
c. saying whatever comes to mind
d. critcally assessing employee's performance - ✅✅✅CORRECT -d
*Which of the following is the hardest thing to change in managing oneself?
a. goals
b. habits
c. objectives
d. personal tendencies - ✅✅✅CORRECT -d
*AH is a pharmacist who takes on extra responsibilites at work. When asked why he worked much
harder than the boss expected him to, AH replied, "One never knows what the future will bring. I am
learning now to prepare for my next job." The purpose of using one's current job to train for future jobs
is a good strategy in managine oneself because it helps pharmacists do which of teh following?
SOLUTIONS
Most common reason why customers go elsewhere - ✅✅✅CORRECT -Employee's attitude of
indifference
Factors that foster company loyalty - ✅✅✅CORRECT -1) Recognition of good work
2) Challenging work
*Functions of management (understand) - ✅✅✅CORRECT -1) Forecast and plan: might be most
critical; can't eliminate chance/uncertainty, but can prepare for it
2) Organize: develop framework; DIVISION OF LABOR; balance authority and responsibility
3) Command/direct: ordering, supervising, leading, motivating, *communicating*
4) Coordinate: get everybody and everything working together; manage conflict
5) Control: see if meeting goals and make adjustments
Importance of entrepreneurship - ✅✅✅CORRECT -Someone has to be the one to take risks to keep
the profession moving forward
*Define transactional leadership - ✅✅✅CORRECT -Might be called managing more than leading
Leading transactions to get tasks done
*Define transformational leadership - ✅✅✅CORRECT -Leaders and followers help each other
advance to higher levels of moral and motivation
*Components of transformational leadership - ✅✅✅CORRECT -Idealized influence: role model to
followers
Inspirational motivation
Individualized consideration: concerned about followers needs->bring out best efforts
Intellectual stimulation: challenge people to be innovative/creative
,Customer reasons for using a specific pharmacy - ✅✅✅CORRECT -Convenience (location, hours)
Service
What type of pharmacies provides the most customer satisifaction? - ✅✅✅CORRECT -Independent
Predictors of customer satisfaction - ✅✅✅CORRECT -Pharmacy-related: courteousness of staff
Pharmacist-related: filling scripts in timely matter
*Why companies lose customers - ✅✅✅CORRECT -1) Felt ignored
2) Quality problems
3) Competition
4) Lured by friends
5) Moved
6) Decreased
*"All my life, I always knew I wanted to be somebody. I see now I should've been more specific." What
does this mean?
a. blaming others for difficulties in life
b. saying never took responsibility for her life
c. she had a poorly defined personal mission
d. saying she was never really aware of her problesm - ✅✅✅CORRECT -c
*Which is true about managing yourself?
a. to take control of your life, you must stop blaming others for your failures
b. good grades acheived ins chool have long-lasting effect on your success after graduation
c. Meyers-Briggs test is designed to test the five dimensions of emotional intelligence
d. knowing what you don't want in life is more important than knowing what you do - ✅✅✅CORRECT
-a
, *"I want to graduate from pharmacy school in spring 2011 with minimum 3.5 GPA," is example of what?
a. objective
b. mission
c. goal
d. vision - ✅✅✅CORRECT -a
*Which of the following describes condition in which individuals hold powerless view of themselves
within the world?
a. blameosis
b. victimitis
c. helpless-tosis
d. whinery - ✅✅✅CORRECT -b
*Which of the following is a productive manaterial behavior?
a. asking people to do things that one refuses to do him/herself
b. getting even with peopl you don't like
c. saying whatever comes to mind
d. critcally assessing employee's performance - ✅✅✅CORRECT -d
*Which of the following is the hardest thing to change in managing oneself?
a. goals
b. habits
c. objectives
d. personal tendencies - ✅✅✅CORRECT -d
*AH is a pharmacist who takes on extra responsibilites at work. When asked why he worked much
harder than the boss expected him to, AH replied, "One never knows what the future will bring. I am
learning now to prepare for my next job." The purpose of using one's current job to train for future jobs
is a good strategy in managine oneself because it helps pharmacists do which of teh following?
