operational goals correct answer -Typically set by frontline managers, ___
are the precise, measurable outcomes expected from departments, work
groups, and individuals.
1. Mission
2. Strategic Goals
3. Tactical Goals
4. Operational Goals correct answer -The order of the four types of goals
within an organization
key performance indicators correct answer -To develop effective lower-
level goals, Michelle works with her management team to establish ___, which
measure how well the organization is achieving its strategic goals.
tactical goals correct answer -Typically set by midlevel managers, ___ are
the desired future outcomes of the major subunits of the organization.
crisis planning correct answer -At a company located in California, the
management team engages in ___ to develop detailed plans in case of a
devastating earthquake.
Decentralized planning correct answer -Process in which top executives or
planning experts work with managers in major divisions or departments to
develop their own goals and plans
Strategic management correct answer -Making decisions and taking
actions to achieve a superior fit between the organization and its environment
competitive advantage correct answer -To achieve a ___, companies target
specific customers, focus on core competencies, provide synergy, and create
values.
Synergy correct answer -The interaction of the parts of an organization to
produce a joint effect that is greater than what the parts acting alone could
produce
, SWOT analysis correct answer -A systematic analysis of the organization's
internal and external environment
Organization chart correct answer -A visual representation of an
organization's vertical structure, including the chain of command
authority correct answer -In an organization, the CEO has the ___ that the
position of CEO gives her, and she has the right to make decisions to be
carried out by subordinates.
responsibility correct answer -When your manager assigns you a task, you
have the ___ to carry out that task as assigned.
flat structure correct answer -When you examine the organizational chart
of a ___, you find that managers have wide spans of control and fewer layers of
reporting relationships between frontline supervisors and senior executives.
centralized correct answer -During a time of crisis, an organization may
become more ___, placing more decision-making authority near the top of the
organization.
virtual network structure correct answer -An organization with a ___ has a
small core of direct employees and contracts with other organizations to
perform much of the work, thus having the ability to respond quickly to a
changing environment.
reengineering correct answer -In a ___ effort, Hallmark reimagined and
redesigned the way in which it brought new cards to market, cutting the time
from three years to less than one year.
cross-functional team correct answer -After several incidents in which the
company's computer systems were not ready to support new products, the
CEO established a ___ consisting of employees from different departments who
would work together on future product rollouts.
vertical correct answer -As an organization becomes more mechanistic, its
communication flow becomes more ___