WGU C429 – HEALTHCARE OPERATIONS
MANAGEMENT EXAM QUESTIONS AND 100%
CORRECT ANSWERS (A+ GRADE)
Supply-side rationing is used by universal healthcare, HMO's and ACO's to cut down
on
A) Duplication of Effort
B) Access to specialists
C) Decrease provider communication
D) Cost
C
An ACO (Accountable Care Organization) earns additional money by:
A) Setting a flexible fee schedule
B) Getting a share of money it saves Medicare
C) Producing better patient results
D) Both C & B
D
All Americans have the right to __________under the Affordable Healthcare Act.
A) Basic Care
B) Purchase Care
C) Low Cost Medications
D) None of the Above
B
The U.S. Healthcare System is faced with a serious shortage of
A) Specialists
B) Primary Care Physicians
C) Out Patient Surgical Centers
D) All of the Above
B
Which is not a type of universal care utilized in Europe?
A) National Health System
B) National HMO
C) National Health Insurance
D) Socialized Health Insurance System
B
What is not a reason for physician resistance to Evidence Based Practices?
A) Too simple
,B) Too Complex
C) Bias
D) Not cost effective
D
Racial and cultural sensitivity is important to healthcare recruitment due to:
A) Affirmative action plans
B) Population shifting to non-white majority
C) The number of people entering the country of treatment
D) None of the Above
B
The IHR (International Health Regulations) is a binding legal agreement to:
A) Respect international borders
B) Prevent and respond to acute international health risks
C) Population Control
D) All the Above
B
Cost control requires all but
A) Supply-Side Rationing
B) Limit Reimbursement to Providers
C) Greater Access to Specialist
D) Management of Utilization
C
Holistic Medicine strives to
A) Lower Health Cost
B) Treat the whole Person
C) Use alternative medicine
D) None of the above
B
Health care organizations play an important role in population health. Given the
current directions in health service delivery, which of the following is the most
important role for a health care organization to play?
a) developing secondary prevention clinics in collaboration with community agencies
and disease-related organizations
b) developing primary prevention programs for the community in conjunction with
community agencies
c) facilitating the community development approach to managing the determinants of
health for specific high risk populations in the community
d) none of the above
B
, Which of the following statements is the most important consideration in developing
an effective media relations program for a health service organization?
a) identify clear objectives for a media relations program and ensure they are
communicated to everyone concerned
b) invite the media to an open house at your organization
c) maintain regular communication with the media on topical issues
d) advise members of the media regarding their role at the organization
A
You are the newly appointed CEO of a health care organization, In the first few
weeks in your new position, you are concerned by the lack of consistent
understanding of the organization's strategy on the part of your executives. Some
have even commented that "it doesn't seem to make any difference anyway...people
do what they've always done and feel they need to do." You have discovered that,
while there is a strategic plan for your organization,, there is no formal planning
process and the setting of the strategic directions was historically the pursue of the
past CEO and the VP Finance. You would like to create a formal strategic planning
process that is more inclusive, and is a meaningful guide to the actions of your
executives and their staff.
At what stage of the strategic planning process should you involve your executives?
a) the strategy formation stage, where the initial ideas around what the strategy
should be are developed
b) after the point of receiving approval to develop your strategy further from your
Board
c) the strategy implementation stage, where you present your strategy and seek
assistance in implementing it
d) the strategy evaluation stage, where you formulate the strategy, put it in place,
and call upon your executives six months later to comment on its effectiveness
A
There are several activities which are essential to effective strategic planning. They
include:
1) CEO defined vision, mission and values
2) defined roles and responsibilities
3) adequate consultation, discussion, and feedback
4) indicators that will be measured and monitored
a) 1, 2, and 3
b) 1, 2, and 4
c) 2, 3, and 4
d) all of the above
c
A.5
Many program evaluation systems have focused on program outputs (goods and
services), but there has been a definite shift towards recognizing the need to
evaluate program outcomes (the impact of a service on clients).
Which of the following are program outcomes?
MANAGEMENT EXAM QUESTIONS AND 100%
CORRECT ANSWERS (A+ GRADE)
Supply-side rationing is used by universal healthcare, HMO's and ACO's to cut down
on
A) Duplication of Effort
B) Access to specialists
C) Decrease provider communication
D) Cost
C
An ACO (Accountable Care Organization) earns additional money by:
A) Setting a flexible fee schedule
B) Getting a share of money it saves Medicare
C) Producing better patient results
D) Both C & B
D
All Americans have the right to __________under the Affordable Healthcare Act.
A) Basic Care
B) Purchase Care
C) Low Cost Medications
D) None of the Above
B
The U.S. Healthcare System is faced with a serious shortage of
A) Specialists
B) Primary Care Physicians
C) Out Patient Surgical Centers
D) All of the Above
B
Which is not a type of universal care utilized in Europe?
A) National Health System
B) National HMO
C) National Health Insurance
D) Socialized Health Insurance System
B
What is not a reason for physician resistance to Evidence Based Practices?
A) Too simple
,B) Too Complex
C) Bias
D) Not cost effective
D
Racial and cultural sensitivity is important to healthcare recruitment due to:
A) Affirmative action plans
B) Population shifting to non-white majority
C) The number of people entering the country of treatment
D) None of the Above
B
The IHR (International Health Regulations) is a binding legal agreement to:
A) Respect international borders
B) Prevent and respond to acute international health risks
C) Population Control
D) All the Above
B
Cost control requires all but
A) Supply-Side Rationing
B) Limit Reimbursement to Providers
C) Greater Access to Specialist
D) Management of Utilization
C
Holistic Medicine strives to
A) Lower Health Cost
B) Treat the whole Person
C) Use alternative medicine
D) None of the above
B
Health care organizations play an important role in population health. Given the
current directions in health service delivery, which of the following is the most
important role for a health care organization to play?
a) developing secondary prevention clinics in collaboration with community agencies
and disease-related organizations
b) developing primary prevention programs for the community in conjunction with
community agencies
c) facilitating the community development approach to managing the determinants of
health for specific high risk populations in the community
d) none of the above
B
, Which of the following statements is the most important consideration in developing
an effective media relations program for a health service organization?
a) identify clear objectives for a media relations program and ensure they are
communicated to everyone concerned
b) invite the media to an open house at your organization
c) maintain regular communication with the media on topical issues
d) advise members of the media regarding their role at the organization
A
You are the newly appointed CEO of a health care organization, In the first few
weeks in your new position, you are concerned by the lack of consistent
understanding of the organization's strategy on the part of your executives. Some
have even commented that "it doesn't seem to make any difference anyway...people
do what they've always done and feel they need to do." You have discovered that,
while there is a strategic plan for your organization,, there is no formal planning
process and the setting of the strategic directions was historically the pursue of the
past CEO and the VP Finance. You would like to create a formal strategic planning
process that is more inclusive, and is a meaningful guide to the actions of your
executives and their staff.
At what stage of the strategic planning process should you involve your executives?
a) the strategy formation stage, where the initial ideas around what the strategy
should be are developed
b) after the point of receiving approval to develop your strategy further from your
Board
c) the strategy implementation stage, where you present your strategy and seek
assistance in implementing it
d) the strategy evaluation stage, where you formulate the strategy, put it in place,
and call upon your executives six months later to comment on its effectiveness
A
There are several activities which are essential to effective strategic planning. They
include:
1) CEO defined vision, mission and values
2) defined roles and responsibilities
3) adequate consultation, discussion, and feedback
4) indicators that will be measured and monitored
a) 1, 2, and 3
b) 1, 2, and 4
c) 2, 3, and 4
d) all of the above
c
A.5
Many program evaluation systems have focused on program outputs (goods and
services), but there has been a definite shift towards recognizing the need to
evaluate program outcomes (the impact of a service on clients).
Which of the following are program outcomes?
