UCF MAN 3025 examination with correct answers
A movement in the 1950s and 1960s, which emphasized the importance of managers focusing on good
human relations in order to increase worker output ✔✔Human relations movement
Using information to gain an edge over the competition by cultivating, refining, and sharing it
✔✔Knowledge management
An organization constantly improving and evolving since it changes operations and processes as a result
of past experiences ✔✔Learning organization
A field of study that analyzes the way goods and services are rendered and attempts to improve the
process ✔✔Operations management
Managers in nonprofit or government organization ✔✔Administrators
Allows managers to prioritize goals, make action plans, and create timelines for completion ✔✔Agenda
setting
Allow a manager to think about and analyze complex or abstract situations ✔✔Conceptual skills
Keeping track of performance and taking corrective action if the expected outcomes are not reached
✔✔Controlling
The way a manager utilizes information when making a decision ✔✔Decisional Roles
When members of a particular group are given substandard and unfair treatment in the organization
✔✔Discrimination
Individuals who have expertise in a single area, such as production, accounting, human resources, sales,
or marketing ✔✔Functional managers
,An unseen barrier that stops minority groups and women from attaining high positions in organizations,
despite adequate experience and qualifications* ✔✔Glass ceiling effect
The process by which different countries and regions have become interdependent in regard to
resources, markets, and competition ✔✔Globalization
A person's social ability and the capacity to work well with others ✔✔Human skills
The way a manager analyzes and passes on information ✔✔Informational Roles
The total sum of a workforce's knowledge and ability that can be used for the organization's benefit
✔✔Intellectual capital
The way a manager communicates with others, both inside and outside of the work unit
✔✔Interpersonal Roles
Motivating others to accomplish goals and objectives by fostering enthusiasm and dedication
✔✔Leading
Made up of the planning, organizing, leading, and controlling of an organization's resources
✔✔Management
An individual who supervises employees and also acts as a driving force to direct and enhance the
performance of other workers ✔✔Manager
Individuals who monitor and lead large divisions that are made up of numerous smaller business units
✔✔Middle managers
Creating good relationships with many acquaintances and associates both inside and outside of the firm
✔✔Networking
,A system that both responds and has an effect on its environment ✔✔Open system
An arrangement of workers who collaborate to accomplish a collective goal* ✔✔Organization
The process of coordinating financial, physical, and human resources to accomplish the plan in place
✔✔Organizing
A measure of output in the form of a goal or objective accomplishment ✔✔Performance effectiveness
A measure of input that describes how well resources were used in completing an objective
✔✔Performance efficiency
The psychological process of determining appropriate activities that achieve the objectives and goals of
the organization ✔✔Planning
A person who can adapt to different jobs and careers due to possessing many different types of skills
✔✔Portfolio worker
Having preconceived unreasonable attitudes regarding members of a certain demographic, population,
or group (race, gender, age, etc.)—sets the stage for diversity bias* ✔✔Prejudice
The cost of the various inputs compared to the value of the outputs ✔✔Productivity
An ability or proficiency that comes from one's knowledge or training ✔✔Skill
The ability to utilize one's network connections and relationships to accomplish goals ✔✔Social capital
Individuals who support the line workers with certain technical skills ✔✔Staff managers
, The lowest-level management position. An individual on the front lines, in charge of managing
employees who are not in managerial positions ✔✔Supervisor
Individuals in charge of leading and managing either the whole organization or a large part of it ✔✔Top
managers
Creating and maintaining a workforce that is represented by groups of people of different age groups,
ethnicities, genders, races, religions, and sexual orientations ✔✔Workforce diversity
A type of organizational structure that has a specific hierarchy of authority, a well-defined division of
labor, clear rules and procedures on behavior and performance, impersonal relationships, and career
advancement based on merit* ✔✔Bureaucracy
Utilizing different management approaches when the situation calls for it. In management there is no
"one size fits all" solution to every problem* ✔✔Contingency thinking
Using actual scientific data and information on which approaches really work to make management
decisions ✔✔Evidence-based management
How individuals and groups act within organizations ✔✔Organizational behavior
When one person's expectations cause another person to act as originally expected* ✔✔Self-fulfilling
prophecy
The smaller coordinated parts of a system that work together ✔✔Subsystems
A set of smaller coordinated parts that work in tandem to produce a desired result ✔✔System
_____________________ = nAch - Fear of Failure* ✔✔Achievement motivation
A movement in the 1950s and 1960s, which emphasized the importance of managers focusing on good
human relations in order to increase worker output ✔✔Human relations movement
Using information to gain an edge over the competition by cultivating, refining, and sharing it
✔✔Knowledge management
An organization constantly improving and evolving since it changes operations and processes as a result
of past experiences ✔✔Learning organization
A field of study that analyzes the way goods and services are rendered and attempts to improve the
process ✔✔Operations management
Managers in nonprofit or government organization ✔✔Administrators
Allows managers to prioritize goals, make action plans, and create timelines for completion ✔✔Agenda
setting
Allow a manager to think about and analyze complex or abstract situations ✔✔Conceptual skills
Keeping track of performance and taking corrective action if the expected outcomes are not reached
✔✔Controlling
The way a manager utilizes information when making a decision ✔✔Decisional Roles
When members of a particular group are given substandard and unfair treatment in the organization
✔✔Discrimination
Individuals who have expertise in a single area, such as production, accounting, human resources, sales,
or marketing ✔✔Functional managers
,An unseen barrier that stops minority groups and women from attaining high positions in organizations,
despite adequate experience and qualifications* ✔✔Glass ceiling effect
The process by which different countries and regions have become interdependent in regard to
resources, markets, and competition ✔✔Globalization
A person's social ability and the capacity to work well with others ✔✔Human skills
The way a manager analyzes and passes on information ✔✔Informational Roles
The total sum of a workforce's knowledge and ability that can be used for the organization's benefit
✔✔Intellectual capital
The way a manager communicates with others, both inside and outside of the work unit
✔✔Interpersonal Roles
Motivating others to accomplish goals and objectives by fostering enthusiasm and dedication
✔✔Leading
Made up of the planning, organizing, leading, and controlling of an organization's resources
✔✔Management
An individual who supervises employees and also acts as a driving force to direct and enhance the
performance of other workers ✔✔Manager
Individuals who monitor and lead large divisions that are made up of numerous smaller business units
✔✔Middle managers
Creating good relationships with many acquaintances and associates both inside and outside of the firm
✔✔Networking
,A system that both responds and has an effect on its environment ✔✔Open system
An arrangement of workers who collaborate to accomplish a collective goal* ✔✔Organization
The process of coordinating financial, physical, and human resources to accomplish the plan in place
✔✔Organizing
A measure of output in the form of a goal or objective accomplishment ✔✔Performance effectiveness
A measure of input that describes how well resources were used in completing an objective
✔✔Performance efficiency
The psychological process of determining appropriate activities that achieve the objectives and goals of
the organization ✔✔Planning
A person who can adapt to different jobs and careers due to possessing many different types of skills
✔✔Portfolio worker
Having preconceived unreasonable attitudes regarding members of a certain demographic, population,
or group (race, gender, age, etc.)—sets the stage for diversity bias* ✔✔Prejudice
The cost of the various inputs compared to the value of the outputs ✔✔Productivity
An ability or proficiency that comes from one's knowledge or training ✔✔Skill
The ability to utilize one's network connections and relationships to accomplish goals ✔✔Social capital
Individuals who support the line workers with certain technical skills ✔✔Staff managers
, The lowest-level management position. An individual on the front lines, in charge of managing
employees who are not in managerial positions ✔✔Supervisor
Individuals in charge of leading and managing either the whole organization or a large part of it ✔✔Top
managers
Creating and maintaining a workforce that is represented by groups of people of different age groups,
ethnicities, genders, races, religions, and sexual orientations ✔✔Workforce diversity
A type of organizational structure that has a specific hierarchy of authority, a well-defined division of
labor, clear rules and procedures on behavior and performance, impersonal relationships, and career
advancement based on merit* ✔✔Bureaucracy
Utilizing different management approaches when the situation calls for it. In management there is no
"one size fits all" solution to every problem* ✔✔Contingency thinking
Using actual scientific data and information on which approaches really work to make management
decisions ✔✔Evidence-based management
How individuals and groups act within organizations ✔✔Organizational behavior
When one person's expectations cause another person to act as originally expected* ✔✔Self-fulfilling
prophecy
The smaller coordinated parts of a system that work together ✔✔Subsystems
A set of smaller coordinated parts that work in tandem to produce a desired result ✔✔System
_____________________ = nAch - Fear of Failure* ✔✔Achievement motivation
