UCF MAN 3025 Examination with answers
Low Efficiency/High Effectiveness ✔✔Manager chooses the right goals to pursue, but does a poor job of
using resources to achieve these goals. RESULT: A product that customers want, but that is too
expensive for them to buy.
High Efficiency/High Effectiveness ✔✔Manager chooses the right goals to pursue and makes good use of
resources to achieve these goals. RESULT: A product that customers want as a quality and price that
they can afford.
Low Efficiency/Low Effectiveness ✔✔Manager chooses wrong goals to pursue and make poor use of
resources. RESULT: A low-quality product that customers do not want.
High Efficiency/Low Effectiveness ✔✔Manager chooses inappropriate goals, but makes good use of
resources to pursue these goals. RESULT: A high-quality product that customers do not want.
Scientific Management Theory ✔✔-Late 19th Century
-Increasing efficiency of worker-task mix
-Job Specialization - one best way
- Fredrick Taylor & Lillian Gilberth
Administrative Management Theory ✔✔-Turn of 20th century
-Creating the most efficient and effective organization structure
-Bureaucracy
-Max Weber & Henri Fayol
Behavior Management Theory ✔✔-First half of 20th century
-How managers should behave
-Feelings & thought also affect performance
-Mary Parker Follett, Elton Mayo, Fritz Roethlisberger, & Douglas McGregor
, Management Science Theory ✔✔-Second half of 20th century
-Quantitative techniques used make maximum use of organization resources
-Contemporary extension of scientific management
Organizational Environment Theory ✔✔-Second half of 20th century
-How managers control the organization's relationship with it's external environment
-Open Systems
-Contingency Theory
SABMO ✔✔Schools of Management
Moral Rights Rule ✔✔Ethical decision maintains and protects the fundamental rights of people
Justice Rule ✔✔Ethical decision distributes benefits and burdens in a fair and impartial way
Societal Ethics ✔✔Emanate from a society's laws, customs, unwritten attributes, values, and norms
Professional Ethics ✔✔Professional groups can punish violators
Individual Ethics ✔✔Sources include family, peers, upbringing, personality and experiences
Obstructionist Approach ✔✔-Behave unethically/illegally
-Attempt to hide their behavior
-Tobacco companies
Defensive Approach ✔✔-Stay within the law, but no attempt to exercise social responsibility beyond
what is required by law
Low Efficiency/High Effectiveness ✔✔Manager chooses the right goals to pursue, but does a poor job of
using resources to achieve these goals. RESULT: A product that customers want, but that is too
expensive for them to buy.
High Efficiency/High Effectiveness ✔✔Manager chooses the right goals to pursue and makes good use of
resources to achieve these goals. RESULT: A product that customers want as a quality and price that
they can afford.
Low Efficiency/Low Effectiveness ✔✔Manager chooses wrong goals to pursue and make poor use of
resources. RESULT: A low-quality product that customers do not want.
High Efficiency/Low Effectiveness ✔✔Manager chooses inappropriate goals, but makes good use of
resources to pursue these goals. RESULT: A high-quality product that customers do not want.
Scientific Management Theory ✔✔-Late 19th Century
-Increasing efficiency of worker-task mix
-Job Specialization - one best way
- Fredrick Taylor & Lillian Gilberth
Administrative Management Theory ✔✔-Turn of 20th century
-Creating the most efficient and effective organization structure
-Bureaucracy
-Max Weber & Henri Fayol
Behavior Management Theory ✔✔-First half of 20th century
-How managers should behave
-Feelings & thought also affect performance
-Mary Parker Follett, Elton Mayo, Fritz Roethlisberger, & Douglas McGregor
, Management Science Theory ✔✔-Second half of 20th century
-Quantitative techniques used make maximum use of organization resources
-Contemporary extension of scientific management
Organizational Environment Theory ✔✔-Second half of 20th century
-How managers control the organization's relationship with it's external environment
-Open Systems
-Contingency Theory
SABMO ✔✔Schools of Management
Moral Rights Rule ✔✔Ethical decision maintains and protects the fundamental rights of people
Justice Rule ✔✔Ethical decision distributes benefits and burdens in a fair and impartial way
Societal Ethics ✔✔Emanate from a society's laws, customs, unwritten attributes, values, and norms
Professional Ethics ✔✔Professional groups can punish violators
Individual Ethics ✔✔Sources include family, peers, upbringing, personality and experiences
Obstructionist Approach ✔✔-Behave unethically/illegally
-Attempt to hide their behavior
-Tobacco companies
Defensive Approach ✔✔-Stay within the law, but no attempt to exercise social responsibility beyond
what is required by law
