Update)lCollaborativelHealthcarelReviewl|l
Questionsl&lAnswers|lGradelA|l100%
lCorrectl(VerifiedlSolutions)-lChamberlain
Q:lWhatlarelsomelelementslonlnon-verballcommunication?
Answer:
-lSpace
-lSilencel
-lEnvironmentl
-lAppearancel
-lEyelcontactl
-lPosturel
-lFaciallexpression/ltimingl
-lVocallexpression
Q:lWhatlisltheldefinitionloflalconflict?
Answer:
-
lopposinglthoughts,lideas,lfeelings,lperceptions,lbehaviors,lvalues,lopinions,lorlactionslbetweenl
individuals
Q:lWhatlcanlcreatelorganizationlstasis?
Answer:
-lLackloflconflict
Q:lHowldoeslconflictlimpactlworklrelationships?
Answer:
-lcanldisruptlandlcreatelalstressfullatmosphere
Q:lWhatlarelsomelcommonlcausesloflconflict?
,Answer:
-lineffectivelcommunicationl
-lunclearlexpectationsloflteamlmateslinlroles
-lPoorlyldefined/lactualizedlorganizationallstructurel
-lconflictsloflinterestl
-lVariancelinlstandardsl
-limcompatibilityloflindividuals
Q:lWhatlislintrapersonallconflict?
Answer:
-lAlconflictlbetweenloneself
Q:lWhatlislinterpersonallconflict?
Answer:
-lConflictlbetweenltwolpeople
Q:lWhatlislintergrouplconflict?
Answer:
-lConflictlbetweenlgroups
Q:lWhatlmustloccurlforlthereltolbelintergrouplconflict?
Answer:
-lmorelthanlonelindividuallinleachlgroup
Q:lWhatlislanlexampleloflintergrouplconflict?
Answer:
-lNightlstafflv.lDaylstaff
Q:lWhatlarelthelstagesloflconflictlresolution?
Answer:
-lLatentlconflictl
-lPerceivedlconflict
-lFeltlconflictl
,-lManifestlconflictl(overtlconflict)
-lConflictlaftermath
Q:lWhatlarelthelcommonlconflictlresolutionlstrategies?
Answer:
-lCompromisingl
-lCompetingl
-lCooperating/laccommodatingl
-lSmoothingl
-lAvoidingl
-lCollaborating
Q:lWhatloccurslwithlAvoiding/lWithdrawinglconflictlresolutionlstrategies?
Answer:
-lBothlpartieslknowltherelislalconflict,lbutlrefuseltolfacelitlorlworkltowardslalresolution
Q:lWhatlConflictlresolutionslarelclassifiedlaslalLose-Loselsolution?
Answer:
-lAvoiding/lWithdrawingl
-lSmoothing
Q:lWhatloccurslwithlSmoothinglconflictlresolutionlstrategies?
Answer:
-lOnelpartylattemptsltol"smooth"lanotherlpartylbyltryingltolsatisfylthelotherlparty
Q:lWhatlislthelSmoothinglconflictlresolutionlstrategyltypicallylusedltolpreserve?
Answer:
-lAlpeacefullworkplace
Q:lWhatlislthelfocusloflSmoothinglConflictlresolutionlstrategy?
Answer:
-lwhatlcanlbelagreedlupon,lleavinglconflictllargelylunresolved
, Q:lWhatloccurslwithlCompeting/lCoercinglconflictlresolutionlstrategies?
Answer:
-lOnelpartylpursueslaldesiredlsolutionlatlthelexpenseloflthelotherlparties
Q:lWholtypicallylutilizeslCompeting/lCoercinglstrategies?
Answer:
-lManagers
Q:lWhenldolmanagersltypicallylutilizelCompeting/lCoercinglstrategies?
Answer:
-lwhenlalquick/lunpopularldecisionlmustlbelmade
Q:lWhatloccursltolthelpartylthatllosinglsomethinglwithlthelCompeting/lCoercinglstrategy?
Answer:
-
lPartylthatlloseslsomethingltypicallylexperienceslanger,laggravation,landlaldesirelforlretribution.
Q:lWhatloccurslwithlCooperating/lAccommodatinglconflictlresolutionlstrategies?
Answer:
-lOnelpartylsacrificeslsomething,lallowinglthelotherlpartyltolgetlwhatlitlwantsl
-lthislisltheloppositeloflcompetinglstrategies
Q:lWhatloccursltolthelsolutionlwithlalCooperating/lAccommodatinglconflictlresolutionlstrateg
y?
Answer:
-ltypicallylcontributesltolalfuturelconflict
Q:lWhatloccurslwithlCompromising/lNegotiatinglconflictlresolutionlstrategies?
Answer:
-lEachlpartyltypicallylgivesluplsomethingl
-lBothlpartieslmustlgiveluplsomethinglequallylimportant