NURS 6011 QUESTIONS AND
ANSWERS LATEST UPDATE. BUY
QUALITY MATERIALS!
Subjective Data
things a person tells you about that you cannot observe through your senses; symptoms
Objective Data
information that is seen, heard, felt, or smelled by an observer; signs
Verbal Communication
communication that uses written or spoken words
Nonverbal Communication
communication using body movements, gestures, and facial expressions rather than
speech
Equal-Status Seating
Both you and the patient should be comfortably seated at eye level, about 4-5 feet
apart. Avoid standing which communicates haste and superiority
Active Listening
empathetic listening in which the listener echoes, restates, and clarifies. A feature of
Rogers' client-centered therapy
Restatement
Expressing the same idea in different words to clarify and stress key points
Reflection
when you explore an experience you have had to identify what happened, and what
your role in this experience was - including your behaviour and thinking, and related
emotions
False Reassurance
dismissing the patient's concerns in order to minimize uncomfortable feelings
Empathy
the ability to understand and share the feelings of another
Open-Ended Questions
questions that respondents answer in their own words
Closed or Direct Questions
asks for specific information, usually illicit a short 1 or 2 word answer, limits the patient's
answer, use to fill in details after open ended questions
Symptom
subjective evidence of a disease, such as pain or a headache
Sign
any objective evidence of disease, as opposed to a symptom, which is, by nature,
subjective
PQRSTu Mnemonic
P = Provocative or palliative
Q = Quality or quantity
ANSWERS LATEST UPDATE. BUY
QUALITY MATERIALS!
Subjective Data
things a person tells you about that you cannot observe through your senses; symptoms
Objective Data
information that is seen, heard, felt, or smelled by an observer; signs
Verbal Communication
communication that uses written or spoken words
Nonverbal Communication
communication using body movements, gestures, and facial expressions rather than
speech
Equal-Status Seating
Both you and the patient should be comfortably seated at eye level, about 4-5 feet
apart. Avoid standing which communicates haste and superiority
Active Listening
empathetic listening in which the listener echoes, restates, and clarifies. A feature of
Rogers' client-centered therapy
Restatement
Expressing the same idea in different words to clarify and stress key points
Reflection
when you explore an experience you have had to identify what happened, and what
your role in this experience was - including your behaviour and thinking, and related
emotions
False Reassurance
dismissing the patient's concerns in order to minimize uncomfortable feelings
Empathy
the ability to understand and share the feelings of another
Open-Ended Questions
questions that respondents answer in their own words
Closed or Direct Questions
asks for specific information, usually illicit a short 1 or 2 word answer, limits the patient's
answer, use to fill in details after open ended questions
Symptom
subjective evidence of a disease, such as pain or a headache
Sign
any objective evidence of disease, as opposed to a symptom, which is, by nature,
subjective
PQRSTu Mnemonic
P = Provocative or palliative
Q = Quality or quantity
