LENOVO WARRANTY SERVICE AUTHORIZATION EXAM (RWST016) 2025 LATEST UPDATE| COMPLETE Q&AS

1. Which of the following shows the list of components that must be removed before servicing the LCD panel?: Hardware Maintenance Manual (HMM) 2. What is electrostatic discharge?: The sudden flow of static charge from an object with a higher charge to an object with a lower charge. 3. One key aspect of exceptional customer service is .: Involv- ing the customer in the solution process 4. A technician is about to open a desktop PC to replace a video card. He shuts down the computer, opens it, grounds himself with the ESD wrist strap, and begins to open the case. Which step did the technician forget to do?: Disconnect the power cable 5. What is the Bootable Generator used for?: To create bootable diagnostics in Windows and Linux. 6. How do you enter BIOS Setup?: Continually tap F1 during system boot 7. What are the two major different types of memory modules that will be found across Lenovo systems?: DIMMs and SO-DIMMs 8. Which Lenovo diagnostic tool is best for blue screen errors, slow operating systems, and regular hardware scans?: Lenovo Vantage 9. Where is RAM installed?: Memory sockets on Motherboard 10. Which of the following statements are true about replacing the thermal compound on a laptop?: Spread the thermal compound until the entire surface is covered. 11. What does PCIe stand for?: Peripheral Component Interconnect Express 12. What can you do to ensure that you do not forget how the cables are installed before you service a system?: Take a photograph 13. If you don't have a field kit handy, constantly touching which components in the chassis will give you zero potential for ESD? (select all that apply): Power Supply Case Bare metal on the inside of the chassis 14. Lenovo diagnostic tools are available as a or a download- able package.: Bootable 15. Lenovo Diagnostics - UEFI Version is preloaded into the BIOS on all Lenovo products except for .: Ideapad models 16. Exceptional customer service creates exceptional , leaving customers feeling positive and enthusastic about their interactions with Leno- vo.: Customer experience 17. Who provides the shipping container to the customer when a system needs to be shipped to the service depot?: Lenovo 18. Service Technicians are expected to monitor which site to take service courses for new products?: Lenovo Learning 19. Which of the following are resources customers should use to resolve Lenovo product issues on their own? (Select all that apply): User Guide Lenovo Service YouTube channel 20. Which method is suggested for the removal of thermal compound?: Iso- propyl alcohol wipes or a cotton swab dipped in isopropyl alcohol