FIRETEAM HUMAN RELATIONS - PART 1
(THIS STUDY SET IS DERIVED FROM THE
OFFICIAL FIRETEAM PRACTICE EXAMS,
IN ORDER TO PREPARE FOR THE
FIREFIGHTER'S WRITTEN EXAM) 2025
QUESTIONS WITH CORRECT ANSWERS!!
,1of 20
Term
Scenario You are responding to a medical response where this man's
wife called the department because her husband is having chest
pains. The man is clearly adamant about not receiving help and
that he is fine. What do you do?
a) Try to persuade the man to let you check him out to be sure
he's okay.
b) Insist on checking him out.
c) Respect the man's wishes and leave
d) Tell him to be more cooperative. You are concerned he is dying.
Give this one a try later!
The best answer is D.
Answer D, "Take no action. Assume he'll turn in the wallet.", is the best answer.
There is no reason to assume that your coworker will not give the wallet to the
supervisor. Placing the wallet on the clipboard is an open and secure way to
carry it, and is not suspicious.
The best answer is A.
Answer A, "Nothing. Just forget about it", is the best answer. Every other answer
is an overreaction to a very small event. Other firefighters or EMTs may do
things
that you find annoying or inconvenient, but these people are more than
temporary roommates. They are members of your emergency response team
and bad feelings make it harder to work together. There is no indication in this
scene that this has ever happened before. Making the assumption that it has
happened before is a negative invention. Also, look at the behavior of the
firefighter with the stinky clothes. His plan is to go wash them and he seems
to be embarrassed. Why not just assume it won't happen again and forget about
it?
, The best answer is A.
Answer A, "Try to persuade the man to let you check him out to be sure he's
OK.", is the best answer. The man's pride is getting in the way of proper
care. He does not want to admit that anything is wrong and he does
not like that his wife is disagreeing with him in front of others. This
answer
places the man's health first and seriously attempts to help him. By working
hard to get his own consent, the responders de-escalate by showing
respect for his pride.
The BEST answer is C.
Answer C, "Ignore her comment and ask her about the child.", is the best answer.
The responders should waste no time responding to an accusation when a life
threatening emergency, such as a breathing problem, is present. In any event, it's
obvious the woman doesn't need or even want an answer right now. What she
wants now is help for her child's breathing problems.
Don't know?
2 of 20
Definition
The best answer is A.
Answer A, "One medic should ask the police to escort the wife away
from her husband.", is the best answer. The outcome that is needed
is for the wife and the husband to stop arguing so that urgent medical
assistance can be provided. The police officers are calmly
interviewing the children and are trained in dealing with
disturbances. Since they are present, using them as professional
resources to separate the wife from the husband de-escalates the
situation and allows the medics to provide patient care.
Give this one a try later!
, Scenario You are studying in a room where the firefighter that was giving you a
hard time previously walks in crying. What do you do?
a) Leave the room
b) Mind your own business; focus on your work
c) See if he will talk with you about whats wrong
d) Suggest he go talk with the captain
Scenario You are responding to a medical response where this man's wife called
the department because her husband is having chest pains. The man is clearly
adamant about not receiving help and that he is fine. What do you do?
a) Try to persuade the man to let you check him out to be sure he's okay.
b) Insist on checking him out.
c) Respect the man's wishes and leave
d) Tell him to be more cooperative. You are concerned he is dying.
Scenario Husband got shot in his home, and his wife is screaming at him
while the fire medics are trying to work on him. The wife keeps screaming
and arguing with the patient while medics are working on him. What do you
do?
a) One Medic should ask the police officer to escort the wife away from
her husband
b) One medic should physically remove the wife from the room
c) One medic should try to calm this couple down by helping resolve
the argument
d) Raise your voice and order the couple to stop arguing
Scenario There is a person in custody of the police that was involved in a
domestic violence call and he needs medical treatment. But he is refusing
treatment by saying, "I know my rights, I don't want your help". How do you
handle this?
a) Try to convince him to accept treatment. Explain that you are only there to
help treat his wound.
b) Tell the man if he wants to, you'll look at his arm. Otherwise, he can go with
the officer.
(THIS STUDY SET IS DERIVED FROM THE
OFFICIAL FIRETEAM PRACTICE EXAMS,
IN ORDER TO PREPARE FOR THE
FIREFIGHTER'S WRITTEN EXAM) 2025
QUESTIONS WITH CORRECT ANSWERS!!
,1of 20
Term
Scenario You are responding to a medical response where this man's
wife called the department because her husband is having chest
pains. The man is clearly adamant about not receiving help and
that he is fine. What do you do?
a) Try to persuade the man to let you check him out to be sure
he's okay.
b) Insist on checking him out.
c) Respect the man's wishes and leave
d) Tell him to be more cooperative. You are concerned he is dying.
Give this one a try later!
The best answer is D.
Answer D, "Take no action. Assume he'll turn in the wallet.", is the best answer.
There is no reason to assume that your coworker will not give the wallet to the
supervisor. Placing the wallet on the clipboard is an open and secure way to
carry it, and is not suspicious.
The best answer is A.
Answer A, "Nothing. Just forget about it", is the best answer. Every other answer
is an overreaction to a very small event. Other firefighters or EMTs may do
things
that you find annoying or inconvenient, but these people are more than
temporary roommates. They are members of your emergency response team
and bad feelings make it harder to work together. There is no indication in this
scene that this has ever happened before. Making the assumption that it has
happened before is a negative invention. Also, look at the behavior of the
firefighter with the stinky clothes. His plan is to go wash them and he seems
to be embarrassed. Why not just assume it won't happen again and forget about
it?
, The best answer is A.
Answer A, "Try to persuade the man to let you check him out to be sure he's
OK.", is the best answer. The man's pride is getting in the way of proper
care. He does not want to admit that anything is wrong and he does
not like that his wife is disagreeing with him in front of others. This
answer
places the man's health first and seriously attempts to help him. By working
hard to get his own consent, the responders de-escalate by showing
respect for his pride.
The BEST answer is C.
Answer C, "Ignore her comment and ask her about the child.", is the best answer.
The responders should waste no time responding to an accusation when a life
threatening emergency, such as a breathing problem, is present. In any event, it's
obvious the woman doesn't need or even want an answer right now. What she
wants now is help for her child's breathing problems.
Don't know?
2 of 20
Definition
The best answer is A.
Answer A, "One medic should ask the police to escort the wife away
from her husband.", is the best answer. The outcome that is needed
is for the wife and the husband to stop arguing so that urgent medical
assistance can be provided. The police officers are calmly
interviewing the children and are trained in dealing with
disturbances. Since they are present, using them as professional
resources to separate the wife from the husband de-escalates the
situation and allows the medics to provide patient care.
Give this one a try later!
, Scenario You are studying in a room where the firefighter that was giving you a
hard time previously walks in crying. What do you do?
a) Leave the room
b) Mind your own business; focus on your work
c) See if he will talk with you about whats wrong
d) Suggest he go talk with the captain
Scenario You are responding to a medical response where this man's wife called
the department because her husband is having chest pains. The man is clearly
adamant about not receiving help and that he is fine. What do you do?
a) Try to persuade the man to let you check him out to be sure he's okay.
b) Insist on checking him out.
c) Respect the man's wishes and leave
d) Tell him to be more cooperative. You are concerned he is dying.
Scenario Husband got shot in his home, and his wife is screaming at him
while the fire medics are trying to work on him. The wife keeps screaming
and arguing with the patient while medics are working on him. What do you
do?
a) One Medic should ask the police officer to escort the wife away from
her husband
b) One medic should physically remove the wife from the room
c) One medic should try to calm this couple down by helping resolve
the argument
d) Raise your voice and order the couple to stop arguing
Scenario There is a person in custody of the police that was involved in a
domestic violence call and he needs medical treatment. But he is refusing
treatment by saying, "I know my rights, I don't want your help". How do you
handle this?
a) Try to convince him to accept treatment. Explain that you are only there to
help treat his wound.
b) Tell the man if he wants to, you'll look at his arm. Otherwise, he can go with
the officer.
