HRIR 3021 - Exam 1
What are the origins of human resources? - *answers *Ancient Chinese armies.
The Chinese government created the recruitment process/employee screening in 1500-
2000 B.C.
How has HR evolved over the last century? How has the workplace changed and the
perception of worker value? - *answers *Modern concern for workers first started during
the industrial revolution (1800-1900). The Industrial revolution started in Great Britain
and spread to the rest of the world.
The perception of worker value has gone up. Workers traditionally didn't have any
power, and the supervisor had all the power.
What happened with the Triangle factory fire, and how has that affected the workplace?
- *answers *A 10 story factory caught on fireFire ladder could only reach 6th
floorMultiple exit doors were locked from the outside to keep workers in.
"The doors were locked to keep out the union organizers"
It was a very visible event and the public got involved. It affected the workplace by
allowing the legalization of unions.
What was the human relations movement and the Hawthorne studies? - *answers *The
human relations movement occurred from 1927-1932 and was done by Elton Mayo. He
was the author of the Hawthorn Studies
These studies showed that mental attitudes, proper supervision, and informal social
relationships experienced in a group were key to productivity and job satisfaction
What was the research intent of the Hawthorne Studies? - *answers *Researched how
employees' surroundings and who they were working with affected productivity and
satisfaction.
Define human resource management and explain how HRM contributes to
organization's performance. - *answers *"Policies, practices and systems that influence
employees' behavior, attitudes and performance."
HRM contributes by:
- Helping avoid litigation and lawsuits
- Helping recruit and retain the best employees for the company
- Helping write accurate job descriptions
What is the critical role of HRM? What is the central responsibility fo HRM? - *answers
*"How do we hire, promote, develop, and compensate people to achieve these goals?"
HRs central responsibility is to deliver workforce behaviors needed to achieve goals
, HRIR 3021 - Exam 1
What is human capital? What are different types of human capital? - *answers *"The
Value of employees' training, experience, judgement, intelligence, insight, networks"
Two types of human capital: Commitment and Control
Commitment - *answers *Broadly defined tasks
High employee participation
Highly skilled workers
Extensive training
High wages/benefits
Control - *answers *Narrowly defined tasks
Low participation
Low skill work
Intense supervision
Limited training
Low wages/benefits
How does human capital provide a competitive advantage? - *answers *Provides
competitive advantage because human resources are valuable, rare, inimitable and
have no good substitutes
It also affect's performance in quality, profitability and customer satisfaction.
What are the three basic paths to competitive advantage? - *answers *Operational
excellence (Fed Ex, Military)
Product Leadership (3M, Nike, Apple)
Customer intimacy (McKinsey, PwC)
What are the functions of human resource departments? - *answers *Administrative-
hiring/firing
Business Partner- developing HR systems
Strategic Partner
Explain the human resource responsibilities of supervisors. - *answers *1. Help define
jobs
2. Provide training
3. Interview and select candidates
4. Appraise performance
What are ethical issues in human resource management? - *answers *Creating policies
and code of conduct
Training employees, training managers on appropriate behavior
Watching for and responding to unethical behavior
Being ethical in their own practices
What are the origins of human resources? - *answers *Ancient Chinese armies.
The Chinese government created the recruitment process/employee screening in 1500-
2000 B.C.
How has HR evolved over the last century? How has the workplace changed and the
perception of worker value? - *answers *Modern concern for workers first started during
the industrial revolution (1800-1900). The Industrial revolution started in Great Britain
and spread to the rest of the world.
The perception of worker value has gone up. Workers traditionally didn't have any
power, and the supervisor had all the power.
What happened with the Triangle factory fire, and how has that affected the workplace?
- *answers *A 10 story factory caught on fireFire ladder could only reach 6th
floorMultiple exit doors were locked from the outside to keep workers in.
"The doors were locked to keep out the union organizers"
It was a very visible event and the public got involved. It affected the workplace by
allowing the legalization of unions.
What was the human relations movement and the Hawthorne studies? - *answers *The
human relations movement occurred from 1927-1932 and was done by Elton Mayo. He
was the author of the Hawthorn Studies
These studies showed that mental attitudes, proper supervision, and informal social
relationships experienced in a group were key to productivity and job satisfaction
What was the research intent of the Hawthorne Studies? - *answers *Researched how
employees' surroundings and who they were working with affected productivity and
satisfaction.
Define human resource management and explain how HRM contributes to
organization's performance. - *answers *"Policies, practices and systems that influence
employees' behavior, attitudes and performance."
HRM contributes by:
- Helping avoid litigation and lawsuits
- Helping recruit and retain the best employees for the company
- Helping write accurate job descriptions
What is the critical role of HRM? What is the central responsibility fo HRM? - *answers
*"How do we hire, promote, develop, and compensate people to achieve these goals?"
HRs central responsibility is to deliver workforce behaviors needed to achieve goals
, HRIR 3021 - Exam 1
What is human capital? What are different types of human capital? - *answers *"The
Value of employees' training, experience, judgement, intelligence, insight, networks"
Two types of human capital: Commitment and Control
Commitment - *answers *Broadly defined tasks
High employee participation
Highly skilled workers
Extensive training
High wages/benefits
Control - *answers *Narrowly defined tasks
Low participation
Low skill work
Intense supervision
Limited training
Low wages/benefits
How does human capital provide a competitive advantage? - *answers *Provides
competitive advantage because human resources are valuable, rare, inimitable and
have no good substitutes
It also affect's performance in quality, profitability and customer satisfaction.
What are the three basic paths to competitive advantage? - *answers *Operational
excellence (Fed Ex, Military)
Product Leadership (3M, Nike, Apple)
Customer intimacy (McKinsey, PwC)
What are the functions of human resource departments? - *answers *Administrative-
hiring/firing
Business Partner- developing HR systems
Strategic Partner
Explain the human resource responsibilities of supervisors. - *answers *1. Help define
jobs
2. Provide training
3. Interview and select candidates
4. Appraise performance
What are ethical issues in human resource management? - *answers *Creating policies
and code of conduct
Training employees, training managers on appropriate behavior
Watching for and responding to unethical behavior
Being ethical in their own practices
