CPPM AAPC QUESTIONS AND ANSWERS
Which are good options when initiating a difficult conversation? -
ANSWER>>Ask: Is this a good time to talk?; Prepare a short statement in
advance that gets right to the point, Empathize with the person, Sympathize
with the person.
Which is an effective response when a provider is complaining about how hard
it is to use the new EMR system the owners of the practice selected? -
ANSWER>>This is a major change. I'll do my best to show you how it works.
What is the best description of an office manager? - ANSWER>>Focuses on
tactical activités and often have amore directive and controlling appeal AND
manages the activities of others.
The difference between efficiency and effectiveness is: - ANSWER>>Efficiency is
doing things right while effectiveness is doing the right things.
Staff accountability is best achieved by: - ANSWER>>Assigning object goals;
assigning measurable goals; define the responsibility for tasks.
When should the staff obtain a photocopy of the patients insurance card? -
ANSWER>>When the patient arrives for their appointment
Which of the following is the best example of communicating in a difficult
conversation? - ANSWER>>Let the person know, "I understand how you feel."
Which of the following are benefits of using a mid-level provider? -
ANSWER>>Improved revenue; improved patient satisfactions; greater access to
care for patients.
,An established patient did not keep her scheduled appointment. There is or
record that she called to cancel or reschedule. This is her third "No show" in one
year. Based on the No-show policy, which of the following process should be
followed? - ANSWER>>Suspend services temporarily.
Which of the following is a road-block to active listening? - ANSWER>>Give
advice that is not asked for
What is the best way to handle a verbal attack? - ANSWER>>Listen
Which of the following includes the payment amount and denial explanations
for claims submitted. - ANSWER>>Explanation of Benefits (EOB)
Your office recently installed a new phone system. Training was provided to the
staff and the physicians. One of the physicians can't seem to get the hang of it
and is continually disconnecting his calls. He calls you into his office and blames
you for the faulty phone system and his inability to learn how to use it. Using
good communications skills, you would" - ANSWER>>Be quiet and listen to all
his concerns
Which of the following services would bet the most profitable and efficient use
of mid-level provider in a. physician's office and meets incident-to rules? -
ANSWER>>Sees established patient for follow-up visits of established
conditions.
A patient is returning today for her second injection of denosumab for
postmenopausal osteoporosis. To achieve the best staff efficiency which of the
following staff members should perform the injection? - ANSWER>>Medical
Assistant
Which providers may write prescriptions? - ANSWER>>Physician's Assistant;
Nurse Practitioner
, P is hired by a cardiology practice to help see patients in the hospital. The PA
performs all the rounds and notifies the physician on call if there are any
patients that need to be seen by a physician. Is it appropriate to bill for the PAs
services as incident-to? - ANSWER>>No, incident to services are not covered in a
hospital setting - they can only be billed in the office setting or in a patient's
home.
Which of the following support staff is typically not found in an outpatient
physician practice? - ANSWER>>CNA
Leadership and management have different characteristics. What is more
representative of a leader? - ANSWER>>Inspire and motivate employees.
One of the specialists walks into your office without knocking, sits down in the
chair across from you, leans forward and begins berating you for the way you
handled a recent office situation. What body language would you use to show
you are listening and ready to discuss his complaint? - ANSWER>>Stay seated
and lean forward
What is not reported by evaluation nd management codes? -
ANSWER>>Physical therapy evaluations = E/M services are reported for visits
made by physicians or other qualified healthcare providers in the office,
hospital, and nursing home.
Electronic health records guide a provider to select E/M codes based on the
number of elements documented. What does this leave out that causes a
potential compliance risk? - ANSWER>>Medical Necessity
You are tasked with hiring an employee with inpatient coding experience.
Which code set will they need to understand for inpatient procedures? -
ANSWER>>ICD-10-PCS
Which are good options when initiating a difficult conversation? -
ANSWER>>Ask: Is this a good time to talk?; Prepare a short statement in
advance that gets right to the point, Empathize with the person, Sympathize
with the person.
Which is an effective response when a provider is complaining about how hard
it is to use the new EMR system the owners of the practice selected? -
ANSWER>>This is a major change. I'll do my best to show you how it works.
What is the best description of an office manager? - ANSWER>>Focuses on
tactical activités and often have amore directive and controlling appeal AND
manages the activities of others.
The difference between efficiency and effectiveness is: - ANSWER>>Efficiency is
doing things right while effectiveness is doing the right things.
Staff accountability is best achieved by: - ANSWER>>Assigning object goals;
assigning measurable goals; define the responsibility for tasks.
When should the staff obtain a photocopy of the patients insurance card? -
ANSWER>>When the patient arrives for their appointment
Which of the following is the best example of communicating in a difficult
conversation? - ANSWER>>Let the person know, "I understand how you feel."
Which of the following are benefits of using a mid-level provider? -
ANSWER>>Improved revenue; improved patient satisfactions; greater access to
care for patients.
,An established patient did not keep her scheduled appointment. There is or
record that she called to cancel or reschedule. This is her third "No show" in one
year. Based on the No-show policy, which of the following process should be
followed? - ANSWER>>Suspend services temporarily.
Which of the following is a road-block to active listening? - ANSWER>>Give
advice that is not asked for
What is the best way to handle a verbal attack? - ANSWER>>Listen
Which of the following includes the payment amount and denial explanations
for claims submitted. - ANSWER>>Explanation of Benefits (EOB)
Your office recently installed a new phone system. Training was provided to the
staff and the physicians. One of the physicians can't seem to get the hang of it
and is continually disconnecting his calls. He calls you into his office and blames
you for the faulty phone system and his inability to learn how to use it. Using
good communications skills, you would" - ANSWER>>Be quiet and listen to all
his concerns
Which of the following services would bet the most profitable and efficient use
of mid-level provider in a. physician's office and meets incident-to rules? -
ANSWER>>Sees established patient for follow-up visits of established
conditions.
A patient is returning today for her second injection of denosumab for
postmenopausal osteoporosis. To achieve the best staff efficiency which of the
following staff members should perform the injection? - ANSWER>>Medical
Assistant
Which providers may write prescriptions? - ANSWER>>Physician's Assistant;
Nurse Practitioner
, P is hired by a cardiology practice to help see patients in the hospital. The PA
performs all the rounds and notifies the physician on call if there are any
patients that need to be seen by a physician. Is it appropriate to bill for the PAs
services as incident-to? - ANSWER>>No, incident to services are not covered in a
hospital setting - they can only be billed in the office setting or in a patient's
home.
Which of the following support staff is typically not found in an outpatient
physician practice? - ANSWER>>CNA
Leadership and management have different characteristics. What is more
representative of a leader? - ANSWER>>Inspire and motivate employees.
One of the specialists walks into your office without knocking, sits down in the
chair across from you, leans forward and begins berating you for the way you
handled a recent office situation. What body language would you use to show
you are listening and ready to discuss his complaint? - ANSWER>>Stay seated
and lean forward
What is not reported by evaluation nd management codes? -
ANSWER>>Physical therapy evaluations = E/M services are reported for visits
made by physicians or other qualified healthcare providers in the office,
hospital, and nursing home.
Electronic health records guide a provider to select E/M codes based on the
number of elements documented. What does this leave out that causes a
potential compliance risk? - ANSWER>>Medical Necessity
You are tasked with hiring an employee with inpatient coding experience.
Which code set will they need to understand for inpatient procedures? -
ANSWER>>ICD-10-PCS
