BUSN062
Introduction to Business Communication
Comprehensive Finals Review (Qns & Ans)
2025
1. Which of the following is a key component of effective
business communication?
- A) Clarity
- B) Ambiguity
- C) Complexity
- D) Redundancy
- ANS: A) Clarity
©2024/2025
, - Rationale: Clarity ensures that the message is understood as
intended.
2. In business communication, the term 'noise' refers to:
- A) Background music
- B) Any interference that distorts the message
- C) Loud conversations
- D) Silence
- ANS: B) Any interference that distorts the message
- Rationale: Noise can be physical, psychological, or
semantic, and it hinders effective communication.
3. Which communication channel is most appropriate for
conveying sensitive information?
- A) Email
- B) Face-to-face meeting
- C) Social media
- D) Text message
- ANS: B) Face-to-face meeting
- Rationale: Face-to-face meetings allow for immediate
feedback and personal interaction, which is crucial for sensitive
information.
©2024/2025
,4. The process of translating thoughts into a communicable
message is known as:
- A) Decoding
- B) Encoding
- C) Feedback
- D) Channeling
- ANS: B) Encoding
- Rationale: Encoding is the process of converting thoughts
into a message.
5. Which of the following is NOT a barrier to effective
communication?
- A) Language differences
- B) Active listening
- C) Cultural differences
- D) Physical distractions
- ANS: B) Active listening
- Rationale: Active listening enhances communication rather
than hindering it.
Fill-in-the-Blank Questions
©2024/2025
, 6. The ________ model of communication includes sender,
message, channel, receiver, and feedback.
- ANS: Linear
- Rationale: The linear model is a straightforward
representation of the communication process.
7. ________ is the process of interpreting and understanding the
message received.
- ANS: Decoding
- Rationale: Decoding involves making sense of the message.
8. In business communication, ________ refers to the emotional
tone of the message.
- ANS: Tone
- Rationale: Tone conveys the sender's attitude and emotions.
9. A ________ is a formal written document that provides
information or arguments in a structured format.
- ANS: Report
- Rationale: Reports are used to communicate detailed
information in a formal manner.
©2024/2025
Introduction to Business Communication
Comprehensive Finals Review (Qns & Ans)
2025
1. Which of the following is a key component of effective
business communication?
- A) Clarity
- B) Ambiguity
- C) Complexity
- D) Redundancy
- ANS: A) Clarity
©2024/2025
, - Rationale: Clarity ensures that the message is understood as
intended.
2. In business communication, the term 'noise' refers to:
- A) Background music
- B) Any interference that distorts the message
- C) Loud conversations
- D) Silence
- ANS: B) Any interference that distorts the message
- Rationale: Noise can be physical, psychological, or
semantic, and it hinders effective communication.
3. Which communication channel is most appropriate for
conveying sensitive information?
- A) Email
- B) Face-to-face meeting
- C) Social media
- D) Text message
- ANS: B) Face-to-face meeting
- Rationale: Face-to-face meetings allow for immediate
feedback and personal interaction, which is crucial for sensitive
information.
©2024/2025
,4. The process of translating thoughts into a communicable
message is known as:
- A) Decoding
- B) Encoding
- C) Feedback
- D) Channeling
- ANS: B) Encoding
- Rationale: Encoding is the process of converting thoughts
into a message.
5. Which of the following is NOT a barrier to effective
communication?
- A) Language differences
- B) Active listening
- C) Cultural differences
- D) Physical distractions
- ANS: B) Active listening
- Rationale: Active listening enhances communication rather
than hindering it.
Fill-in-the-Blank Questions
©2024/2025
, 6. The ________ model of communication includes sender,
message, channel, receiver, and feedback.
- ANS: Linear
- Rationale: The linear model is a straightforward
representation of the communication process.
7. ________ is the process of interpreting and understanding the
message received.
- ANS: Decoding
- Rationale: Decoding involves making sense of the message.
8. In business communication, ________ refers to the emotional
tone of the message.
- ANS: Tone
- Rationale: Tone conveys the sender's attitude and emotions.
9. A ________ is a formal written document that provides
information or arguments in a structured format.
- ANS: Report
- Rationale: Reports are used to communicate detailed
information in a formal manner.
©2024/2025
