QUALITY IMPROVEMENT FINAL EXAM
HSA4383 QUESTIONS AND ANSWERS
(GRADED A)
what is the primary objective of quality improvement? - ANSWER-IMPROVEMENT IN
PATIENT OUTCOMES
DEVELOPED A SET OF MANAGEMENT PRINCIPLES IN 1950S? - ANSWER-Deming
four principles of Total Quality Management - ANSWER-1. CQI: PHILOSOPHY TO
CONTINUOUSLY SEEK IMPROVEMENT.
2. INNOVATION: MEETING CUSTOMER NEEDS IN A WHOLE NEW WAY.
3. QUALITY INTO DAILY WORK LIKE: INTEGRATING MANAGEMENT PRINCIPLES
INTO EMPLOYEE DAILY LIFE.
4. STRATEGIC QUALITY PLANNING: THE INFLUENCE ON LONG AND SHORT
TERM PLANNING
step five in the seven-step model for process improvement - ANSWER-DEVELOP A
STRATEGY FOR PRACTICE MANAGEMENT
structural measure - ANSWER-DESIGN, POLICIES AND PROCEDURES; NOT
COSTS
What are the two control limits used in a control chart? - ANSWER-UPPER AND
LOWER CONTROL LIMITS
Achievable Benchmark of Care (ABC) is produced by three principles. Which of the
following is a principle of ABC? - ANSWER-BASED ON THE ACHIEVEMENT OF THE
HIGHEST PERFORMERS
PRODUCED BY THREE PRINCIPLES: 1) measurable and attainable 2)based on the
achievement of the highest performers 3)provide an appropriate number of cases for
analysis
Which term is used to describe an unexpected or dangerous reaction to medications? -
ANSWER-Adverse Drug Event (ADE)
In organization design there are three characteristics of successful organizations. Which
of the following is not a characteristic of organization design? - ANSWER-Study of
patient illness significance
HSA4383 QUESTIONS AND ANSWERS
(GRADED A)
what is the primary objective of quality improvement? - ANSWER-IMPROVEMENT IN
PATIENT OUTCOMES
DEVELOPED A SET OF MANAGEMENT PRINCIPLES IN 1950S? - ANSWER-Deming
four principles of Total Quality Management - ANSWER-1. CQI: PHILOSOPHY TO
CONTINUOUSLY SEEK IMPROVEMENT.
2. INNOVATION: MEETING CUSTOMER NEEDS IN A WHOLE NEW WAY.
3. QUALITY INTO DAILY WORK LIKE: INTEGRATING MANAGEMENT PRINCIPLES
INTO EMPLOYEE DAILY LIFE.
4. STRATEGIC QUALITY PLANNING: THE INFLUENCE ON LONG AND SHORT
TERM PLANNING
step five in the seven-step model for process improvement - ANSWER-DEVELOP A
STRATEGY FOR PRACTICE MANAGEMENT
structural measure - ANSWER-DESIGN, POLICIES AND PROCEDURES; NOT
COSTS
What are the two control limits used in a control chart? - ANSWER-UPPER AND
LOWER CONTROL LIMITS
Achievable Benchmark of Care (ABC) is produced by three principles. Which of the
following is a principle of ABC? - ANSWER-BASED ON THE ACHIEVEMENT OF THE
HIGHEST PERFORMERS
PRODUCED BY THREE PRINCIPLES: 1) measurable and attainable 2)based on the
achievement of the highest performers 3)provide an appropriate number of cases for
analysis
Which term is used to describe an unexpected or dangerous reaction to medications? -
ANSWER-Adverse Drug Event (ADE)
In organization design there are three characteristics of successful organizations. Which
of the following is not a characteristic of organization design? - ANSWER-Study of
patient illness significance
