©THEBRIGHT 2024/2025 ALL RIGHTS RESERVED.
D048 - Communication and Organizational
Awareness Exam Questions With 100%
Correct Answers.
A culturally diverse clinical care team that is reviewing root causes of a wrong-site surgery -
Answer✔An organization is trying to improve collaboration on multicultural interprofessional
teams and is searching previous cases to use as models for training. Which example should be
used for this purpose?
Supporting the patient as a critical part of the decision-making for a treatment plan -
Answer✔An interdisciplinary healthcare team is attempting to improve its ability to work with
patients from various cultures. Which strategy is effective?
Developing mutual trust - Answer✔An organization is attempting to foster interprofessional
collaboration for multicultural team members. Which characteristic must new team members
possess to meet this goal?
Collective leadership - Answer✔To facilitate buy-in, a team leader decides to engage team
members from diverse experiences and backgrounds. Which approach is this team leader using?
Collective leadership - Answer✔A team leader of a culturally diverse interprofessional team is
having difficulty achieving buy-in from all team members. Which strategy should this team
leader use to correct this issue?
Honest communication - Answer✔A manager holds a meeting to discuss the core values needed
to foster diverse, cultural collaboration between team members. What should this manager
discuss?
Balance of member participation in tasks - Answer✔A strategic team leader is working with a
group of professionals who have struggled to complete tasks as a team in the past. The leader
decides to emphasize components of successful teamwork during the first meeting. Which
characteristic of a team is part of this emphasis?
Retreat in a cabin - Answer✔A hospital needs a team-building activity to strengthen bonds
within leadership. Which activity is appropriate to meet this goal?
Storming - Answer✔A team is experiencing mild dysfunctional conflict, but the team leader is
not concerned since that experience is typical for its stage of team development. Which stage of
team development is being experienced by this group?
1|Page
, ©THEBRIGHT 2024/2025 ALL RIGHTS RESERVED.
Representatives of the population served - Answer✔An administrator of a healthcare
organization notices that diversity among personnel is increasing and would like to maintain
highly functioning teams. The administrator decides to recruit personnel to help improve cultural
diversity. Which set of individuals should be recruited for this task?
Interprofessional team - Answer✔An institution has adopted a standard set of behavior policies
and procedures to improve system-wide communication. Which institutional culture approach is
needed for successful implementation?
Survey - Answer✔A newly hired charge nurse wants to evaluate a team's cultural diversity
strengths prior to the first monthly staff meeting. Which method should be used by this nurse to
obtain this information?
Effective teamwork - Answer✔An institution is trying to improve patient safety. Which activity
is essential to this process?
Review team trust and commitment in regard to roles and goals - Answer✔An individual feels
that there is a workload imbalance among team members and asks the team supervisor to correct
the problem. Which step should be taken by this team supervisor?
Foster diverse capabilities - Answer✔A leader needs to develop innovation and problem-solving
in a strategic team. Which step should this leader take to meet this goal?
Explain to the provider that the medication is causing patient discomfort - Answer✔A nurse has
a patient who is having a side effect from a prescribed medication. How should this information
be communicated to this patient's provider?
Meeting with the two employees and encouraging active listening during the session -
Answer✔Two employees are experiencing a conflict over a negative comment that one of the
individuals think was said about him to colleagues. The problem has escalated, communication
has stopped, and the work environment in now toxic. Which communication strategy should the
administrator use to help resolve this situation?
Internal - Answer✔A department manager is trying to resolve an issue with a disgruntled
employee. The manager pauses during the course of the meeting to briefly consider an
appropriate response. Which listening level is being used by this manager?
Use gestures and visual aids to communicate words - Answer✔A patient comes into an
emergency room (ER) and is unable to speak English. An interpreter will take an hour to reach
the hospital. Which action should be taken by this ER?
Select available data, organize the data, interpret the data, and remember what is heard -
Answer✔A healthcare professional is using the four stages of listening to improve
communication with a diverse audience. What are these four stages in order?
Internal Noise Distraction - Answer✔A professional is trying to listen to a coworker's
information about a client. During the interaction, the professional cannot stop thinking about the
tasks that must be accomplished during the upcoming shift. Which type of noise distraction is
affecting this professional's ability to listen?
2|Page
D048 - Communication and Organizational
Awareness Exam Questions With 100%
Correct Answers.
A culturally diverse clinical care team that is reviewing root causes of a wrong-site surgery -
Answer✔An organization is trying to improve collaboration on multicultural interprofessional
teams and is searching previous cases to use as models for training. Which example should be
used for this purpose?
Supporting the patient as a critical part of the decision-making for a treatment plan -
Answer✔An interdisciplinary healthcare team is attempting to improve its ability to work with
patients from various cultures. Which strategy is effective?
Developing mutual trust - Answer✔An organization is attempting to foster interprofessional
collaboration for multicultural team members. Which characteristic must new team members
possess to meet this goal?
Collective leadership - Answer✔To facilitate buy-in, a team leader decides to engage team
members from diverse experiences and backgrounds. Which approach is this team leader using?
Collective leadership - Answer✔A team leader of a culturally diverse interprofessional team is
having difficulty achieving buy-in from all team members. Which strategy should this team
leader use to correct this issue?
Honest communication - Answer✔A manager holds a meeting to discuss the core values needed
to foster diverse, cultural collaboration between team members. What should this manager
discuss?
Balance of member participation in tasks - Answer✔A strategic team leader is working with a
group of professionals who have struggled to complete tasks as a team in the past. The leader
decides to emphasize components of successful teamwork during the first meeting. Which
characteristic of a team is part of this emphasis?
Retreat in a cabin - Answer✔A hospital needs a team-building activity to strengthen bonds
within leadership. Which activity is appropriate to meet this goal?
Storming - Answer✔A team is experiencing mild dysfunctional conflict, but the team leader is
not concerned since that experience is typical for its stage of team development. Which stage of
team development is being experienced by this group?
1|Page
, ©THEBRIGHT 2024/2025 ALL RIGHTS RESERVED.
Representatives of the population served - Answer✔An administrator of a healthcare
organization notices that diversity among personnel is increasing and would like to maintain
highly functioning teams. The administrator decides to recruit personnel to help improve cultural
diversity. Which set of individuals should be recruited for this task?
Interprofessional team - Answer✔An institution has adopted a standard set of behavior policies
and procedures to improve system-wide communication. Which institutional culture approach is
needed for successful implementation?
Survey - Answer✔A newly hired charge nurse wants to evaluate a team's cultural diversity
strengths prior to the first monthly staff meeting. Which method should be used by this nurse to
obtain this information?
Effective teamwork - Answer✔An institution is trying to improve patient safety. Which activity
is essential to this process?
Review team trust and commitment in regard to roles and goals - Answer✔An individual feels
that there is a workload imbalance among team members and asks the team supervisor to correct
the problem. Which step should be taken by this team supervisor?
Foster diverse capabilities - Answer✔A leader needs to develop innovation and problem-solving
in a strategic team. Which step should this leader take to meet this goal?
Explain to the provider that the medication is causing patient discomfort - Answer✔A nurse has
a patient who is having a side effect from a prescribed medication. How should this information
be communicated to this patient's provider?
Meeting with the two employees and encouraging active listening during the session -
Answer✔Two employees are experiencing a conflict over a negative comment that one of the
individuals think was said about him to colleagues. The problem has escalated, communication
has stopped, and the work environment in now toxic. Which communication strategy should the
administrator use to help resolve this situation?
Internal - Answer✔A department manager is trying to resolve an issue with a disgruntled
employee. The manager pauses during the course of the meeting to briefly consider an
appropriate response. Which listening level is being used by this manager?
Use gestures and visual aids to communicate words - Answer✔A patient comes into an
emergency room (ER) and is unable to speak English. An interpreter will take an hour to reach
the hospital. Which action should be taken by this ER?
Select available data, organize the data, interpret the data, and remember what is heard -
Answer✔A healthcare professional is using the four stages of listening to improve
communication with a diverse audience. What are these four stages in order?
Internal Noise Distraction - Answer✔A professional is trying to listen to a coworker's
information about a client. During the interaction, the professional cannot stop thinking about the
tasks that must be accomplished during the upcoming shift. Which type of noise distraction is
affecting this professional's ability to listen?
2|Page
