PGA Level 1 Facility Management Questions With
All Correct Answers
T/F The process for developing a business plan starts before you establish the
goals you would like to achieve for the shop's coming year. correct answer
-True
Who should provide direction for creating the business plan at a golf
operation correct answer -Key Stakeholders
T/F Long range planning should initially assume an adversarial relationship
between neighboring facilities that directly compete with eachother correct
answer -True
T/F According tho the Business Planning Model, a business plan should build
on and refine the operational plan. correct answer -False
What is the usual business destination for long-range planning correct
answer -3-5 Years; Achieve its vision
What is the most significant benefit of strategic business planning correct
answer -provides a long term vision and destination
T/F Helping establish a starting point for goals, objectives, and related
strategies is an appropriate use of SWOT correct answer -True
T/F Financial forecasts should be based on historical data derivied from a
linear trend analysis correct answer -True
You are in the process of completing a business plan for the golf shop. Initial
forecasts of sales, expenses and profit have been made. Past data has been
analyzed and important outside factors have been identified. What is the next
step to be taken towards completing the plan. correct answer -Monitor
Performance
A golf professional is purchasing a golf course. The Business plan he presented
to his banker included his history of successfully operating similar facilities,
budget projections for the first 5 years under his management, and objectives
, and strategies for reaching his goals. The banker rejected his loan application
because of missing information. What important element is missing from the
business plan? correct answer -Current State of Business
T/F A vision defines the short term objectives that must be accomplished in
the upcoming year correct answer -False
T/F A facility profile defines the overall culture of the business correct
answer -True
T/F The projected customer base of certain golf facilities located in the US
could assume members drawn from international markets. correct answer
-True
T/F A yield analysis is used to compile a facility's historical data on the
number of rounds played correct answer -True
What is the process called when the manager reviews total rounds to
determine who is playing and when? correct answer -Yield Analysis
T/F Mission Statements should include a definition of the facility's underlying
financial model correct answer -False
T/F A sound mission statement defines the long-term vision and core values
of a facility. correct answer -True
T/F It is appropriate to address the role of the employee in the mission
statement correct answer -True
T/F The interpretation of quantitative data is less susceptible to differences of
opinion than qualitative data. correct answer -True
T/F Customer demographics is an internal factor correct answer -False
What type of information is typically provided by qualitative data? correct
answer -Likes, Dislikes, Experiences
What examples would be considered internal data sources for planning
purposes correct answer -Finances, cogs, etc.
All Correct Answers
T/F The process for developing a business plan starts before you establish the
goals you would like to achieve for the shop's coming year. correct answer
-True
Who should provide direction for creating the business plan at a golf
operation correct answer -Key Stakeholders
T/F Long range planning should initially assume an adversarial relationship
between neighboring facilities that directly compete with eachother correct
answer -True
T/F According tho the Business Planning Model, a business plan should build
on and refine the operational plan. correct answer -False
What is the usual business destination for long-range planning correct
answer -3-5 Years; Achieve its vision
What is the most significant benefit of strategic business planning correct
answer -provides a long term vision and destination
T/F Helping establish a starting point for goals, objectives, and related
strategies is an appropriate use of SWOT correct answer -True
T/F Financial forecasts should be based on historical data derivied from a
linear trend analysis correct answer -True
You are in the process of completing a business plan for the golf shop. Initial
forecasts of sales, expenses and profit have been made. Past data has been
analyzed and important outside factors have been identified. What is the next
step to be taken towards completing the plan. correct answer -Monitor
Performance
A golf professional is purchasing a golf course. The Business plan he presented
to his banker included his history of successfully operating similar facilities,
budget projections for the first 5 years under his management, and objectives
, and strategies for reaching his goals. The banker rejected his loan application
because of missing information. What important element is missing from the
business plan? correct answer -Current State of Business
T/F A vision defines the short term objectives that must be accomplished in
the upcoming year correct answer -False
T/F A facility profile defines the overall culture of the business correct
answer -True
T/F The projected customer base of certain golf facilities located in the US
could assume members drawn from international markets. correct answer
-True
T/F A yield analysis is used to compile a facility's historical data on the
number of rounds played correct answer -True
What is the process called when the manager reviews total rounds to
determine who is playing and when? correct answer -Yield Analysis
T/F Mission Statements should include a definition of the facility's underlying
financial model correct answer -False
T/F A sound mission statement defines the long-term vision and core values
of a facility. correct answer -True
T/F It is appropriate to address the role of the employee in the mission
statement correct answer -True
T/F The interpretation of quantitative data is less susceptible to differences of
opinion than qualitative data. correct answer -True
T/F Customer demographics is an internal factor correct answer -False
What type of information is typically provided by qualitative data? correct
answer -Likes, Dislikes, Experiences
What examples would be considered internal data sources for planning
purposes correct answer -Finances, cogs, etc.
