MKT 3301 Exam 1 Questions And Answers
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Consumer - Answer✔A ________ is the ultimate user of a good or service.
marketing - Answer✔________ is the activity, set of institutions, and processes for creating,
communicating, delivering, and exchanging offerings that have value for customers, clients,
partners, and society at large.
price, production, place, and promotion - Answer✔The Four Ps are ________.
A decision about one of the P's affects every other marketing-mix decision. - Answer✔Which of
the following is a true statement about the Four Ps of the marketing mix?
the medical examination John had yesterday - Answer✔Which of the following is the best
example of a service?
tariff - Answer✔The purpose of a government-imposed ________ is to give domestic
competitors an advantage in the marketplace by making foreign competitors' goods more
expensive than domestic goods.
create sustainable business practices - Answer✔Firms that have a triple-bottom-line orientation
measure success by their financial successes, how they contribute to their communities, and how
they ________.
marketing plan - Answer✔A(n) ________ is a document that describes the marketing
environment, outlines the marketing objectives and strategies, and identifies how the company
will implement the strategies.
strategic, functional, and operational - Answer✔The three levels of business planning are
________.
defining the firm's purpose - Answer✔The CEO, president, and top executive officers are
responsible for ________ in the strategic plan.
market research - Answer✔________ is the process of collecting, analyzing, and interpreting
data about customers, competitors, and the business environment to improve marketing
effectiveness.
the first step is to define the research problem - Answer✔Which of the following is true about
the steps in the market research process?
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Does the information we need already exist? - Answer✔Which of the following questions should
marketers first answer when they are determining their research design?
primary data - Answer✔Which of the following is information gathered directly from
respondents in order to specifically address a question at hand?
validity - Answer✔________ is the extent to which research actually measures what it was
intended to measure.
marketing mix - Answer✔Tools an organization uses to create a desired response among a set of
predefined customers
distinctive competency - Answer✔firm's capability that is superior to that of its competition
triple-bottom-line orientation - Answer✔The building of long-term bonds with customers rather
than merely selling them stuff
marketing - Answer✔the activity, set of institutions, and processes for creating, communicating,
delivering, and exchanging offerings that have value for customers, clients, partners, and
societies at large
form - Answer✔The benefit marketing provides by transforming raw materials into finished
products is known as __________ utility
green marketing - Answer✔A marketing strategy that supports environmental stewardship, thus
creating a differential benefit in the minds of consumers
mass market - Answer✔All possible customers in a market, regardless of the differences in their
specific needs, are known as a __________.
shrinkage - Answer✔Inventory and cash losses resulting from shoplifting and employee theft
crowdsourcing - Answer✔a practice where firms outsource marketing activities (such as
selecting an ad) to a community of users
social networking - Answer✔Online platforms that allow users to represent themselves via a
profile on a Web site and provide and receive links to other network members
target market - Answer✔The segment(s) on which an organization focuses its marketing plan
and toward which it develops its marketing efforts is the __________.
services - Answer✔Intangible products that consumers pay for but never own
possession - Answer✔__________ utility is the benefit marketing provides by allowing the
consumer to own, use, and enjoy the product.
value proposition - Answer✔A marketing offering that fairly and accurately sums up the value
that will be realized if the good or service is purchased
place (marketing mix) - Answer✔The availability of the product to the customer at the desired
time and location
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