Chapter 1 Managing in the Digital World
1) Identify a true statement about the function of knowledge workers.
A) They use knowledge to perform their jobs but do not create knowledge.
B) They create, modify, and/or synthesize knowledge as a fundamental part of their jobs.
C) They lack the ability to solve non-routine problems at work.
D) They modify knowledge created by others but do not create knowledge themselves.
E) They work in a monotonous workplace and lack innovation.
Answer: B
AACSB: Information technology
Difficulty: Easy
Learning Obj.: 1.1: Describe the characteristics of the digital world and the advent of the
Information Age.
Classification: Concept
2) Which of the following predictions made by Peter Drucker is true?
A) Knowledge workers have lesser bargaining power than workers in other industries.
B) Knowledge workers lack valuable real-world skills.
C) Knowledge workers lack reliance on formal education.
D) Knowledge workers are continually learning how to do their jobs better.
E) Knowledge workers are paid less in comparison with their prior industrial counterparts.
Answer: D
AACSB: Information technology
Difficulty: Moderate
Learning Obj.: 1.1: Describe the characteristics of the digital world and the advent of the
Information Age.
Classification: Concept
3) Who among the following coined the term "knowledge worker"?
A) Peter Drucker
B) Alvin Toffler
C) Johannes Gutenberg
D) Thomas L. Friedman
E) Mark Zuckerberg
Answer: A
AACSB: Information technology
Difficulty: Easy
Learning Obj.: 1.1: Describe the characteristics of the digital world and the advent of the
Information Age.
Classification: Concept
1
Copyright © 2016 Pearson Education, Ltd.
,4) Which of the following occurred when Alvin Toffler's "third wave" gained speed?
A) Society moved from a predominantly agrarian culture to the urbanized machine age.
B) Occupations changed to accommodate the mechanized society.
C) The ability to perform repetitive tasks became a quality to be instilled and valued.
D) Individuals shifted from handcrafting items for sale to working in factories.
E) Information became the currency of the realm.
Answer: E
AACSB: Information technology
Difficulty: Moderate
Learning Obj.: 1.1: Describe the characteristics of the digital world and the advent of the
Information Age.
Classification: Concept
5) The various services offered by Google, such as Gmail (e-mail), Google Drive (word
processing), or Google Calendar, are good examples of .
A) cloud computing
B) computer assembling
C) data mining
D) systems integration
E) internetworking
Answer: A
AACSB: Information technology
Difficulty: Easy
Learning Obj.: 1.1: Describe the characteristics of the digital world and the advent of the
Information Age.
Classification: Concept
6) Which of the following terms means "knowing how to use a computer"?
A) information security
B) cloud computing
C) computer literacy
D) computer compatibility
E) collaborative thinking
Answer: C
AACSB: Information technology
Difficulty: Easy
Learning Obj.: 1.1: Describe the characteristics of the digital world and the advent of the
Information Age.
Classification: Concept
2
Copyright © 2016 Pearson Education, Ltd.
,7) The ability to independently learn new technologies as they emerge and assess their impact on
your work and life is called .
A) computer networking
B) computer adaptation
C) computer fluency
D) computer compatibility
E) computer assembling
Answer: C
AACSB: Information technology
Difficulty: Easy
Learning Obj.: 1.1: Describe the characteristics of the digital world and the advent of the
Information Age.
Classification: Concept
8) Advances in cloud computing (think Gmail, Evernote, or DropBox) allow for accessing e-
mails, files, notes, and the like from different devices, enhancing portability and mobility in
computing.
Answer: TRUE
AACSB: Information technology
Difficulty: Easy
Learning Obj.: 1.1: Describe the characteristics of the digital world and the advent of the
Information Age.
Classification: Concept
9) The use of nearly any information technology or system to support every part of the business
is known as e-business.
Answer: TRUE
AACSB: Information technology
Difficulty: Easy
Learning Obj.: 1.1: Describe the characteristics of the digital world and the advent of the
Information Age.
Classification: Concept
10) The trend of using one's own device for communicating in the workplace is an example of
consumerization of IT.
Answer: TRUE
AACSB: Information technology
Difficulty: Easy
Learning Obj.: 1.1: Describe the characteristics of the digital world and the advent of the
Information Age.
Classification: Concept
3
Copyright © 2016 Pearson Education, Ltd.
, 11) Discuss Peter Drucker's predictions about knowledge workers and the knowledge society.
Answer: In 1959, Peter Drucker predicted the rise in the importance of information and of
information technology (IT) and coined the term knowledge worker. Knowledge workers are
professionals who are relatively well educated and who create, modify, and/or synthesize
knowledge as a fundamental part of their jobs.
Drucker's predictions about knowledge workers were very accurate. As he predicted, they are
generally paid better than their prior agricultural and industrial counterparts; they rely on and are
empowered by formal education, yet they often also possess valuable real-world skills; they are
continually learning how to do their jobs better; they have much better career opportunities and
far more bargaining power than workers ever had before; they make up about a quarter of the
workforce in the United States and in other developed nations; and their numbers are rising
quickly.
Drucker also predicted that, with the growth in the number of knowledge workers and with their
rise in importance and leadership, a knowledge society would emerge. He reasoned that, given
the importance of education and learning to knowledge workers and the firms that need them,
education would become the cornerstone of the knowledge society. Possessing knowledge, he
argued, would be as important as possessing land, labor, or capital.
AACSB: Information technology
Difficulty: Moderate
Learning Obj.: 1.1: Describe the characteristics of the digital world and the advent of the
Information Age.
Classification: Concept
4
Copyright © 2016 Pearson Education, Ltd.