Telehealth
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The use of network technology to provide medical, nursing, and other
health care through electronic linkages.
Legitimate Power
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Stems from the manager's right to make a request because of the authority
associated with job and rank in an organizational hierarchy.
Decision Making Techniques
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Group Think, Rational/Normative Decision Making Model,
Descriptive/Bounded Rationality Model, Delphi Technique, Normative
Group Technique
7 Conflict Management Techniques (Continued)
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Collaborating: both sides work to develop optimal outcomes. Considered
BEST!!
- Pos(+): Best solution for the conflict and encompasses all important goals
to each side (this reminds me of organizing Take Back the Night Marches-
lots and lots of talking and making sure everyone is included...)
- Neg(-): Takes a lot of time; requires commitment to success.
Confronting: immediate and obvious movement to stop conflict at the very
start.
- Pos(+): Does not allow conflict to take root; very powerful.
- Neg(-): Make leave impression that conflict is not tolerated; may make
something big out
of nothing.
,One of the roles of the CNL is to serve as a mentor and resource to novice nurses.
Within the context of decision making, which of the following is important for the CNL
to consider when mentoring a novice nurse?
A. Novice nurses identify major uncertainties that interfere with outcomes
B. Novice nurses rely on pattern recognition to make clinical judgments
C. Novice nurses may rely on unit policies and procedures to make decisions
D. Novice nurses usually rely on intuitive knowing
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C. Novice nurses may rely on unit policies and procedures to make
decisions
3 basic reasons to introduce change
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1) To solve a problem
2) To improve efficiency
3) To reduce unnecessary workload for some group
You have been asked to review records for compliance with the Pneumonia Core
Measure. Your chart review for this measure should include evidence that the patient
has received:
A. Nebulizer treatments
B. Patient/family teaching
C. Pneumococcal screening and/or vaccination
D. A Respiratory therapy consult
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, C. Pneumococcal screening and/or vaccination
Difference between coaching and mentoring
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Coaching is in the moment short-term (Skill-based)
Mentoring is long-term (Career -focused)
The CNL is brainstorming with his nurse manager ways to promote professionalism on
the nursing unit. All of the following would be important interventions to consider
EXCEPT:
A. Initiate a journal club on the unit
B. Designate a wall on the unit to post staff certifications
C. Invite a professional association in your specialty area to hold a meeting at your
facility
D. Plan a day of staff recognition that includes facials and shoulder massages
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D. Plan a day of staff recognition that includes facials and shoulder
massages
When discussing supervision and delegation with nurses on your unit, you note that
the most acutely ill patients on your unit are often given to agency nurses. If the
patient were to have a bad outcome and the case were reviewed by a nurse expert,
which of the following standards of delegation would be questioned:
A. Assignment of the right task
B. Assignment of the right person
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The use of network technology to provide medical, nursing, and other
health care through electronic linkages.
Legitimate Power
,Give this one a try later!
Stems from the manager's right to make a request because of the authority
associated with job and rank in an organizational hierarchy.
Decision Making Techniques
Give this one a try later!
Group Think, Rational/Normative Decision Making Model,
Descriptive/Bounded Rationality Model, Delphi Technique, Normative
Group Technique
7 Conflict Management Techniques (Continued)
Give this one a try later!
Collaborating: both sides work to develop optimal outcomes. Considered
BEST!!
- Pos(+): Best solution for the conflict and encompasses all important goals
to each side (this reminds me of organizing Take Back the Night Marches-
lots and lots of talking and making sure everyone is included...)
- Neg(-): Takes a lot of time; requires commitment to success.
Confronting: immediate and obvious movement to stop conflict at the very
start.
- Pos(+): Does not allow conflict to take root; very powerful.
- Neg(-): Make leave impression that conflict is not tolerated; may make
something big out
of nothing.
,One of the roles of the CNL is to serve as a mentor and resource to novice nurses.
Within the context of decision making, which of the following is important for the CNL
to consider when mentoring a novice nurse?
A. Novice nurses identify major uncertainties that interfere with outcomes
B. Novice nurses rely on pattern recognition to make clinical judgments
C. Novice nurses may rely on unit policies and procedures to make decisions
D. Novice nurses usually rely on intuitive knowing
Give this one a try later!
C. Novice nurses may rely on unit policies and procedures to make
decisions
3 basic reasons to introduce change
Give this one a try later!
1) To solve a problem
2) To improve efficiency
3) To reduce unnecessary workload for some group
You have been asked to review records for compliance with the Pneumonia Core
Measure. Your chart review for this measure should include evidence that the patient
has received:
A. Nebulizer treatments
B. Patient/family teaching
C. Pneumococcal screening and/or vaccination
D. A Respiratory therapy consult
Give this one a try later!
, C. Pneumococcal screening and/or vaccination
Difference between coaching and mentoring
Give this one a try later!
Coaching is in the moment short-term (Skill-based)
Mentoring is long-term (Career -focused)
The CNL is brainstorming with his nurse manager ways to promote professionalism on
the nursing unit. All of the following would be important interventions to consider
EXCEPT:
A. Initiate a journal club on the unit
B. Designate a wall on the unit to post staff certifications
C. Invite a professional association in your specialty area to hold a meeting at your
facility
D. Plan a day of staff recognition that includes facials and shoulder massages
Give this one a try later!
D. Plan a day of staff recognition that includes facials and shoulder
massages
When discussing supervision and delegation with nurses on your unit, you note that
the most acutely ill patients on your unit are often given to agency nurses. If the
patient were to have a bad outcome and the case were reviewed by a nurse expert,
which of the following standards of delegation would be questioned:
A. Assignment of the right task
B. Assignment of the right person
