Tables & Charts
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Bar graph: displays categorical data (e.g. demographics of area)
Histogram: displays continuous data, usually bars are touching (e.g. weight
of adults 18-35 in an area)
Pareto chart: have descending bars (individual values) and ascending line
graph (totals)
Fishbone diagram: cause and effect analysis
Control chart: upper and lower control limits are horizontal lines, data is
, plotted as dots and a line is drawn connecting the mean values
Scatter diagram: data is plotted as dots
What needs to be planned as soon as a patient is admitted?
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Plan for discharge
*for longer stay patients it needs to be initiated as soon as the patient is
able
de Bono's Six Thinking Hats
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A tool for group discussion and individual thinking involving six colored
hats.
White hat - provides objective facts and figures to help the group
understand what information they have.
Red hat - deals with positive and negative emotions.
Yellow hat -- looks for positive aspects.
Black hat - devil's advocate, challenging assumptions. Green hat -provides
creative and innovative solutions.
Blue hat -- process, organization, planning action.
What a type of culture is non-punitive and recognizes that humans are fallible, and
that errors may happen in systems that are flawed?
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, Just culture
Fidelity
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The ethical concept of being trustworthy.
Sunk costs
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Fixed expenses that cannot be recovered, such as advertising.
Synergy model
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Responsibility and accountability for outcomes is a shared responsibility
between the patient and the health care providers.
What is the obligation to tell the truth?
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, Veracity
What is 5S used for?
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A system to organize the workplace and eliminate waste
-Sort
-Straighten
-Shine
-Standardize
-Sustain
Organizational balancing measures are aligned with what?
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Strategic goals
What is FMEA used for?
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Failure Modes and Effects Analysis
Helps a team identify potential failures modes based on past experience
with similar processes, so those processes can be designed out of the
system.
FMEA is used when there is potential for a problem --> is proactive and
anticipates potential risks rather than looking back on events that have
Give this one a try later!
Bar graph: displays categorical data (e.g. demographics of area)
Histogram: displays continuous data, usually bars are touching (e.g. weight
of adults 18-35 in an area)
Pareto chart: have descending bars (individual values) and ascending line
graph (totals)
Fishbone diagram: cause and effect analysis
Control chart: upper and lower control limits are horizontal lines, data is
, plotted as dots and a line is drawn connecting the mean values
Scatter diagram: data is plotted as dots
What needs to be planned as soon as a patient is admitted?
Give this one a try later!
Plan for discharge
*for longer stay patients it needs to be initiated as soon as the patient is
able
de Bono's Six Thinking Hats
Give this one a try later!
A tool for group discussion and individual thinking involving six colored
hats.
White hat - provides objective facts and figures to help the group
understand what information they have.
Red hat - deals with positive and negative emotions.
Yellow hat -- looks for positive aspects.
Black hat - devil's advocate, challenging assumptions. Green hat -provides
creative and innovative solutions.
Blue hat -- process, organization, planning action.
What a type of culture is non-punitive and recognizes that humans are fallible, and
that errors may happen in systems that are flawed?
Give this one a try later!
, Just culture
Fidelity
Give this one a try later!
The ethical concept of being trustworthy.
Sunk costs
Give this one a try later!
Fixed expenses that cannot be recovered, such as advertising.
Synergy model
Give this one a try later!
Responsibility and accountability for outcomes is a shared responsibility
between the patient and the health care providers.
What is the obligation to tell the truth?
Give this one a try later!
, Veracity
What is 5S used for?
Give this one a try later!
A system to organize the workplace and eliminate waste
-Sort
-Straighten
-Shine
-Standardize
-Sustain
Organizational balancing measures are aligned with what?
Give this one a try later!
Strategic goals
What is FMEA used for?
Give this one a try later!
Failure Modes and Effects Analysis
Helps a team identify potential failures modes based on past experience
with similar processes, so those processes can be designed out of the
system.
FMEA is used when there is potential for a problem --> is proactive and
anticipates potential risks rather than looking back on events that have
