©THESTAR 2024/2025 ALL RIGHTS RESERVED.
Conflict Resolution Exam Questions And
Answers 100% Guaranteed Pass.
Conflict Definiton - Answer✔A disagreement that occurs when a perceived threat or difference
exists in the needs, interests, or concerns of the involved parties
Major Sources of Conflict - Answer✔Power
Communication
Goals
Values
Resources
Roles
Personalities
** communication is key, not having proper communication
When do conflicts arise - Answer✔Arises naturally in stressful situations where we are
significantly invested; responses are based on personal perceptions; parites with contasting
goals come in contact
80% of conflict due to: - Answer✔misunderstanding - key to resolve this issue is
COMMUNICATION
Good interpersonal skills - Answer✔respect - tone, non verbal actions
Positive conflict outcomes - Answer✔clarified thoughts and feelings, new solutions,
problems/issues in the open, interest and creativity
Negative conflict outcomes - Answer✔distrust, suspicion, turnover, resisitance to teamwork;
divided loyalties
Benefits of CR in HC - Answer✔-vent feelings
1|Page
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED.
-new perspective on old problems (creativity and negotiating strategies)
-harmony
-more productive, growing relationships
-increase awareness of and appreciation for others needs
-better understanding of motivations, goals, behaviors
Conflict responses - Answer✔emotional, cognitive, physical (stress response) - combo of all
these can escalate the conflict
Behavior characteristics in conflict - Answer✔-Increased miscommunication.
-!! High self-concern.
- Interrupting.
- Controlling.
- Blocking ideas.
- Not listening.
Conflict Perception Influences - Answer✔-Culture, race, ethnicity
-Gender and sexuality
-Knowledge base of issue
-Impressions and credibility of the "messenger"
-Prior conflict experiences
-Individual conflict style
4 steps for addressing conflict - Answer✔pause, identify, listen, think
pause- before you lose control
identify - the problem
listen - to the other side and use empathy
think - present solutions to resolve issues
Conflict resolution steps - Answer✔-Collect information: What caused the conflict?
- Clarify issues: Defuse hostility by listening
2|Page
Conflict Resolution Exam Questions And
Answers 100% Guaranteed Pass.
Conflict Definiton - Answer✔A disagreement that occurs when a perceived threat or difference
exists in the needs, interests, or concerns of the involved parties
Major Sources of Conflict - Answer✔Power
Communication
Goals
Values
Resources
Roles
Personalities
** communication is key, not having proper communication
When do conflicts arise - Answer✔Arises naturally in stressful situations where we are
significantly invested; responses are based on personal perceptions; parites with contasting
goals come in contact
80% of conflict due to: - Answer✔misunderstanding - key to resolve this issue is
COMMUNICATION
Good interpersonal skills - Answer✔respect - tone, non verbal actions
Positive conflict outcomes - Answer✔clarified thoughts and feelings, new solutions,
problems/issues in the open, interest and creativity
Negative conflict outcomes - Answer✔distrust, suspicion, turnover, resisitance to teamwork;
divided loyalties
Benefits of CR in HC - Answer✔-vent feelings
1|Page
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED.
-new perspective on old problems (creativity and negotiating strategies)
-harmony
-more productive, growing relationships
-increase awareness of and appreciation for others needs
-better understanding of motivations, goals, behaviors
Conflict responses - Answer✔emotional, cognitive, physical (stress response) - combo of all
these can escalate the conflict
Behavior characteristics in conflict - Answer✔-Increased miscommunication.
-!! High self-concern.
- Interrupting.
- Controlling.
- Blocking ideas.
- Not listening.
Conflict Perception Influences - Answer✔-Culture, race, ethnicity
-Gender and sexuality
-Knowledge base of issue
-Impressions and credibility of the "messenger"
-Prior conflict experiences
-Individual conflict style
4 steps for addressing conflict - Answer✔pause, identify, listen, think
pause- before you lose control
identify - the problem
listen - to the other side and use empathy
think - present solutions to resolve issues
Conflict resolution steps - Answer✔-Collect information: What caused the conflict?
- Clarify issues: Defuse hostility by listening
2|Page
