,DOWNLOAD THE Test Bank for Business Communication Developing Leaders for N
f f f f f f f f f f
etworked World 2nd Edition Cardon
f f f f
Chapter 02 f f
Interpersonal Communication and Emotional Intelligence
f f f f
Truef/fFalsefQuestions
1. Eachfpersonfinvolvedfinfinterpersonalfcommunicationfisfbothfencodingfandfdecodingfmeaning.
True False
2. Decodingfisfthefprocessfoffconvertingfmeaningfintofmessagesfcomposedfoffwordsfandfnonverbalfsign
als.
True False
3. Infthefinterpersonalfcommunicationfprocess,fcommunicatorsfencodefandfsendfmessagesfatfthefsa
meftimefthatftheyfalsofreceivefandfdecodefmessages.
True False
4. Hearingfproblems,fillness,fandfmemoryflossfarefexamplesfoffsemanticfnoisefinfthefcommunicationfpro
cess.
True False
5. Physicalfnoisefrefersftofinterferencefdueftofattitudes,fideas,fandfemotionsfexperiencedfduringfanfinte
rpersonalfinteraction.
True False
2-1
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HillfEducation.fAllfrightsfreserved.fNofreproductionforfdistributionfwithoutfthefpriorfwrittenfconsentfoff McGraw-HillfEducation.
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etworked World 2nd Edition Cardon f f f f
6. Allfoutgoingfmessagesfarefencodedfandfallfincomingfmessagesfarefdecodedfthroughfaffilterfofflifeti
mefexperiences.
True False
7. Highfself-awarenessfincludesfthefabilityftofmanagefeventsfthatfstirfstrongfresponses.
True False
8. Ventingfnegativeffeelingsfisfonefoffthefmostfeffectivefstrategiesfforfde-escalatingfanger.
True False
9. Peoplefwhofhaveflowfself-managementfshouldfpracticefself-talkftofimprove.
True False
10. Peoplefwithfhighfself-managementfreactfdefensivelyfwithfafme-
firstfattitudefwhenfthreatsfarefperceived.
True False
11. Recentfbusiness-
schoolfgraduatesfrankflisteningfskillsfamongfthefmostfimportantfcommunicationfskills.
True False
12. Infafconversationfwithfafco-
worker,fKosukefagreesfwithfeverythingfthefotherfpersonfsays.fKosukefisfsuccessfullyfpracticingfthefskillf
offholdingfjudgment.
True False
13. Duringfafconversationfwithfhisfsupervisor,fAlecfparaphrasesfsomethingfthatfhefheardfherfsay.fThisfisfan
examplefoffafjudgerfstatement.
f
True False
2-2
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HillfEducation.fAllfrightsfreserved.fNofreproductionforfdistributionfwithoutfthefpriorfwrittenfconsentfoff McGraw-HillfEducation.
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etworked World 2nd Edition Cardon
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14. Sharingfyourfownfideasfwithfyourfcolleaguesfunderminesfthefactiveflisteningfprocess.
True False
15. Probingfquestionsfarefintendedftofcreatefbondsfbetweenfpeople.
True False
16. Leadingfquestionsfarefgenerallyfopen-ended.
True False
17. Nonverbalfmessages,fsuchfasfposture,farefmostfimportantfwhenftheyfconveyfafdifferentfemotionftha
nfthefspokenfmessage.
True False
18. Afperson'sfmotivationalfvaluefsystemfisfafblendfoffthefthreefprimaryfmotivesfoffnurturing,fdo
minating,fandfautonomizing.
True False
19. Afmanagerfwhofwantsftofhirefanfeffectivefleaderfshouldffocusfonfapplicantsfwhofarefextroverts.
True False
20. Whenfonefisftreatedfpoorly,frespondingfaggressivelyfpotentiallyfde-
escalatesfafdifficultfsituationfandfshowsfone'sfcharacterfandfcaring.
True False
MultiplefChoicefQuestions
2-3
Copyrightf©f2016fMcGraw-
HillfEducation.fAllfrightsfreserved.fNofreproductionforfdistributionfwithoutfthefpriorfwrittenfconsentfoff McGraw-HillfEducation.
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f f f f f f f f f f
etworked World 2nd Edition Cardon
f f f f
Chapter 02 f f
Interpersonal Communication and Emotional Intelligence
f f f f
Truef/fFalsefQuestions
1. Eachfpersonfinvolvedfinfinterpersonalfcommunicationfisfbothfencodingfandfdecodingfmeaning.
True False
2. Decodingfisfthefprocessfoffconvertingfmeaningfintofmessagesfcomposedfoffwordsfandfnonverbalfsign
als.
True False
3. Infthefinterpersonalfcommunicationfprocess,fcommunicatorsfencodefandfsendfmessagesfatfthefsa
meftimefthatftheyfalsofreceivefandfdecodefmessages.
True False
4. Hearingfproblems,fillness,fandfmemoryflossfarefexamplesfoffsemanticfnoisefinfthefcommunicationfpro
cess.
True False
5. Physicalfnoisefrefersftofinterferencefdueftofattitudes,fideas,fandfemotionsfexperiencedfduringfanfinte
rpersonalfinteraction.
True False
2-1
Copyrightf©f2016fMcGraw-
HillfEducation.fAllfrightsfreserved.fNofreproductionforfdistributionfwithoutfthefpriorfwrittenfconsentfoff McGraw-HillfEducation.
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,DOWNLOAD THE Test Bank for Business Communication Developing Leaders for N
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etworked World 2nd Edition Cardon f f f f
6. Allfoutgoingfmessagesfarefencodedfandfallfincomingfmessagesfarefdecodedfthroughfaffilterfofflifeti
mefexperiences.
True False
7. Highfself-awarenessfincludesfthefabilityftofmanagefeventsfthatfstirfstrongfresponses.
True False
8. Ventingfnegativeffeelingsfisfonefoffthefmostfeffectivefstrategiesfforfde-escalatingfanger.
True False
9. Peoplefwhofhaveflowfself-managementfshouldfpracticefself-talkftofimprove.
True False
10. Peoplefwithfhighfself-managementfreactfdefensivelyfwithfafme-
firstfattitudefwhenfthreatsfarefperceived.
True False
11. Recentfbusiness-
schoolfgraduatesfrankflisteningfskillsfamongfthefmostfimportantfcommunicationfskills.
True False
12. Infafconversationfwithfafco-
worker,fKosukefagreesfwithfeverythingfthefotherfpersonfsays.fKosukefisfsuccessfullyfpracticingfthefskillf
offholdingfjudgment.
True False
13. Duringfafconversationfwithfhisfsupervisor,fAlecfparaphrasesfsomethingfthatfhefheardfherfsay.fThisfisfan
examplefoffafjudgerfstatement.
f
True False
2-2
Copyrightf©f2016fMcGraw-
HillfEducation.fAllfrightsfreserved.fNofreproductionforfdistributionfwithoutfthefpriorfwrittenfconsentfoff McGraw-HillfEducation.
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, DOWNLOAD THE Test Bank for Business Communication Developing Leaders for N
f f f f f f f f f f
etworked World 2nd Edition Cardon
f f f f
14. Sharingfyourfownfideasfwithfyourfcolleaguesfunderminesfthefactiveflisteningfprocess.
True False
15. Probingfquestionsfarefintendedftofcreatefbondsfbetweenfpeople.
True False
16. Leadingfquestionsfarefgenerallyfopen-ended.
True False
17. Nonverbalfmessages,fsuchfasfposture,farefmostfimportantfwhenftheyfconveyfafdifferentfemotionftha
nfthefspokenfmessage.
True False
18. Afperson'sfmotivationalfvaluefsystemfisfafblendfoffthefthreefprimaryfmotivesfoffnurturing,fdo
minating,fandfautonomizing.
True False
19. Afmanagerfwhofwantsftofhirefanfeffectivefleaderfshouldffocusfonfapplicantsfwhofarefextroverts.
True False
20. Whenfonefisftreatedfpoorly,frespondingfaggressivelyfpotentiallyfde-
escalatesfafdifficultfsituationfandfshowsfone'sfcharacterfandfcaring.
True False
MultiplefChoicefQuestions
2-3
Copyrightf©f2016fMcGraw-
HillfEducation.fAllfrightsfreserved.fNofreproductionforfdistributionfwithoutfthefpriorfwrittenfconsentfoff McGraw-HillfEducation.
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