,Chapter m1—Changing mNature mofmHumanmResources mManagement
MULTIPLEmCHOICE
1. Which mof mthemfollowingmbestmdefinesmhuman mresourcesmmanagement?
a. themusemand mcoordination mofmhumanmskillsmtomensuremthemprofitability mand msurvivalmof
mthe morganization
b. themdesign mofmthemorganization mandmitsmsystemsmin mordermtomachievemthemgoalsmof
mthe morganization
c. themsupervision,mmonitoring,mcontrolling,mand mdiscipliningmofmemployeesmin mordermtomachie
vemorganizationalmgoals
d. thempolicies,mpractices,mandmsystemsmthatminfluencemhowmemployeesmbehave,mfeel,ma
nd mperform mto mattain morganizationalmgoals
ANS:m D PTS:m m 1 DIF: Moderate REF:m m 3
OBJ:m m 01-1 TOP:m Definitional
2. Which mof mthemfollowingmismhuman mresourcesm(HR)mmanagementmprimarily mamfunction mof?
a. non-governmentalm organizations
b. organizationsmwith many mnumbermof memployees
c. for-profitmorganizationsmwith mmoremthan m100 memployees
d. businessesmholdingmfederalmcontractsmoverm$50 m000
ANS:m B PTS:m m 1 DIF: Easy REF:m m 3
OBJ:m m 01-1 TOP:m Conceptual
3. Which mformmofmmanagementmprovidesmamsystemmofmpoliciesmandmpracticesmdesignedmtominflue
ncememployee mbehaviourmand mfunctioningmto msupportmthemgoalsmof mthemcompany?
a. personnelmadministration
b. human mresourcesmmanagement
c. human mcapitalmmanagement
d. strategicmmanagement
ANS:m B PTS:m m 1 DIF: Easy REF:m m 3
OBJ:m m 01-1 TOP:m Definitional
4. Howmdo mglobalmforcesmaffectmHRmmanagement?
a. affected mprimarily min mtheminternationalmoutsourcingmof mjobs
b. affected min malmostmallmof mitsmfunctions
c. unaffected mby mglobalmforces
d. affected mprimarily mwhen mthemorganization mexpandsminto mforeign mmarkets
ANS:m B PTS:m m 1 DIF: Moderate REF:m m 3
OBJ:m m 01-1 TOP:m Conceptual
5. Who mismdirectly mresponsible mformanticipatingmand mrespondingmto mHRmchangesmin mthemorganization?
a. specialistsmin mHRmstrategicmmanagement
b. HRmdevelopmentmprofessionals
c. HRmmanagementminformation msystemsmprofessionals
d. themCEOmand mboard mof mdirectorsmof mthemorganization
ANS:m A PTS:m m 1 DIF: Easy REF:m m 3
OBJ:m m 01-1 TOP:m Definitional
, 6. HRmmanagementmismresponsiblemformprovidingmenoughmqualifiedmindividualsmtomfillmthemjobsmin
mthe morganization. mThrough mwhich mof mthe mfollowingmmeans mdoes mitmdo mso?
a. employmentmequity
b. staffing
c. performance mmanagement
d. strategicmHRmmanagement
ANS:m B PTS:m m 1 DIF: Easy REF:m m 5
OBJ:m m 01-1 TOP:m Definitional
7. Diversity mand memploymentmequity maremboth mtied mtomamlargermaspectmofmhuman mresourcesmmanagem
ent.mWhich mof mthemfollowingmaremthey mfunctionsmof?
a. themposition mof mthemcompany masmamforward-thinkingmemployer
b. themvaluesmof munionized mworkplacesmasmopposed mto mnon-unionized mworkplaces
c. HRmmanagementminformation msystems
d. compliance mwith mequalmemploymentmopportunity mlawsmand mregulations
ANS:m D PTS:m m 1 DIF: Easy REF:m m 5
OBJ:m m 01-1 TOP:m Definitional
8. Which maspectmofmHRmmanagementmfocusesmonmensuringmthatmthemorganization mcan mfillmjobsm
with mappropriately mqualified mindividualsm?
a. staffing
b. strategicmplanningmand manalysis
c. development
d. diversity massessmentmand mtraining
ANS:m A PTS:m m 1 DIF: Easy REF:m m 5
OBJ:m m 01-1 TOP:m Definitional
9. Which mofmthemfollowingmHRmcomponentsmidentifiesmpathsmand mactivitiesmformindividualmemployeesmwit
hin mthemorganization?
a. staffing
b. careermplanning
c. HRmdevelopment
d. performance mmanagement
ANS:m B PTS:m m 1 DIF: Easy REF:m m 5
OBJ:m m 01-1 TOP:m Definitional
10. Which mof mthemfollowingmactivitiesmarempartmof mHRmdevelopment?
a. diversity massessmentmand manalysis
b. performance mmanagement
c. environmentalmscanning
d. wagemand msalary madministration
ANS:m B PTS:m m 1 DIF: Easy REF:m m 5
OBJ:m m 01-1 TOP:m Definitional
11. Which mofmthemfollowingmcostsmposesmammajormandmgrowingmconcernmto mHRmmanagersmin malmos
tmallmorganizations?
a. equalization mof mpay mbetween mmen mand mwomen
b. benefits
c. early mretirementmpackages
d. incentive mpay
, ANS:m B PTS:m m 1 DIF: Easy REF:m m 5
OBJ:m m 01-1 TOP:m Conceptual
12. Formwhich mof mthemfollowingmarememployee massistance mprogramsmtypically mused?
a. providingmconcierge mservicemformemployees
b. outplacingmlaid-off memployees
c. advisingmemployeesmin mselection mof mbenefitmoptions
d. helpingmemployeesmwith msubstance mabusemproblems
ANS:m D PTS:m m 1 DIF: Moderate REF:m m 5
OBJ:m m 01-1 TOP:m Definitional
13. ThemHRmdirectormofmTyronemPlasticsmismconcerned maboutmthemincreasingmincidencemofmworkplacemviole
ncemnationwide.mWhich mofmthemfollowingmtypesmofmprogramsmmightmsheminitiateminmthemcompany mto mad
dressmhermconcern?
a. employee mrights
b. employee massistance
c. monitoring
d. security
ANS:m D PTS:m m 1 DIF: Moderate REF:m m 5
OBJ:m m 01-1 TOP:m Application
14. In mwhich mworkplace msettingsmmustmemployee mrightsmbemspecifically maddressed?
a. in munion-freemworkplaces
b. in mallmorganizations
c. in munionized morganizations
d. in mgovernmentmrathermthan mprivate-sectormworkplaces
ANS:m B PTS:m m 1 DIF: Moderate REF:m m 6
OBJ:m m 01-1 TOP:m Conceptual
15. Henry,mthemproduction mmanagermformamchemicalmplant,mresentsmwhatmhemfeelsmaremunwarrantedmintrusi
onsminto mhismterritorymbymHRmmanagers.mHembelievesmthatmrelationshipsmwith mhismemployeesmaremstro
ngmand msupportive,mandmthatmHRminitiativesmgenerally mcausemunnecessarymtrouble.mWhatmismoffmin mHe
nry’smrelationship mwith mthemHRmmanagers?
a. Henry mwould mbemsurprised mto mlearn mthatmevery mmanager,mincludingmhim,misman mHRmmanager.
b. Henry mismprobablymcommittingmmajormviolationsmofmcompanympolicymand mwantsmtomkeepmt
hismsecretmfrommHRmmanagement.
c. ThemHRmfunctionmismamsupportmfunction,mandmasmHenrymbelieves,mitmshouldmnotmintrud
emon mday-to-day mmanagementmfunctions.
d. HRmmanagersmhavemthemsolemresponsibility mformproperlymimplementingmcompanympoli
cy mregardingmemployees—Henry mhasmfailed mto mrecognize mthis.
ANS:m A PTS:m m 1 DIF: Moderate REF:m m 6
OBJ:m m 01-1 TOP:m Application
16. Which mof mthemfollowingmismNOTmammajormHRmconcern mof msmallmbusinesses?
a. potentialmunionization mefforts
b. increasingmwagemcosts
c. increasingmbenefitsmcosts
d. shortagesmof mqualified mworkers
ANS:m A PTS:m m 1 DIF: Easy REF:m m 6
OBJ:m m 01-1 TOP:m Conceptual
MULTIPLEmCHOICE
1. Which mof mthemfollowingmbestmdefinesmhuman mresourcesmmanagement?
a. themusemand mcoordination mofmhumanmskillsmtomensuremthemprofitability mand msurvivalmof
mthe morganization
b. themdesign mofmthemorganization mandmitsmsystemsmin mordermtomachievemthemgoalsmof
mthe morganization
c. themsupervision,mmonitoring,mcontrolling,mand mdiscipliningmofmemployeesmin mordermtomachie
vemorganizationalmgoals
d. thempolicies,mpractices,mandmsystemsmthatminfluencemhowmemployeesmbehave,mfeel,ma
nd mperform mto mattain morganizationalmgoals
ANS:m D PTS:m m 1 DIF: Moderate REF:m m 3
OBJ:m m 01-1 TOP:m Definitional
2. Which mof mthemfollowingmismhuman mresourcesm(HR)mmanagementmprimarily mamfunction mof?
a. non-governmentalm organizations
b. organizationsmwith many mnumbermof memployees
c. for-profitmorganizationsmwith mmoremthan m100 memployees
d. businessesmholdingmfederalmcontractsmoverm$50 m000
ANS:m B PTS:m m 1 DIF: Easy REF:m m 3
OBJ:m m 01-1 TOP:m Conceptual
3. Which mformmofmmanagementmprovidesmamsystemmofmpoliciesmandmpracticesmdesignedmtominflue
ncememployee mbehaviourmand mfunctioningmto msupportmthemgoalsmof mthemcompany?
a. personnelmadministration
b. human mresourcesmmanagement
c. human mcapitalmmanagement
d. strategicmmanagement
ANS:m B PTS:m m 1 DIF: Easy REF:m m 3
OBJ:m m 01-1 TOP:m Definitional
4. Howmdo mglobalmforcesmaffectmHRmmanagement?
a. affected mprimarily min mtheminternationalmoutsourcingmof mjobs
b. affected min malmostmallmof mitsmfunctions
c. unaffected mby mglobalmforces
d. affected mprimarily mwhen mthemorganization mexpandsminto mforeign mmarkets
ANS:m B PTS:m m 1 DIF: Moderate REF:m m 3
OBJ:m m 01-1 TOP:m Conceptual
5. Who mismdirectly mresponsible mformanticipatingmand mrespondingmto mHRmchangesmin mthemorganization?
a. specialistsmin mHRmstrategicmmanagement
b. HRmdevelopmentmprofessionals
c. HRmmanagementminformation msystemsmprofessionals
d. themCEOmand mboard mof mdirectorsmof mthemorganization
ANS:m A PTS:m m 1 DIF: Easy REF:m m 3
OBJ:m m 01-1 TOP:m Definitional
, 6. HRmmanagementmismresponsiblemformprovidingmenoughmqualifiedmindividualsmtomfillmthemjobsmin
mthe morganization. mThrough mwhich mof mthe mfollowingmmeans mdoes mitmdo mso?
a. employmentmequity
b. staffing
c. performance mmanagement
d. strategicmHRmmanagement
ANS:m B PTS:m m 1 DIF: Easy REF:m m 5
OBJ:m m 01-1 TOP:m Definitional
7. Diversity mand memploymentmequity maremboth mtied mtomamlargermaspectmofmhuman mresourcesmmanagem
ent.mWhich mof mthemfollowingmaremthey mfunctionsmof?
a. themposition mof mthemcompany masmamforward-thinkingmemployer
b. themvaluesmof munionized mworkplacesmasmopposed mto mnon-unionized mworkplaces
c. HRmmanagementminformation msystems
d. compliance mwith mequalmemploymentmopportunity mlawsmand mregulations
ANS:m D PTS:m m 1 DIF: Easy REF:m m 5
OBJ:m m 01-1 TOP:m Definitional
8. Which maspectmofmHRmmanagementmfocusesmonmensuringmthatmthemorganization mcan mfillmjobsm
with mappropriately mqualified mindividualsm?
a. staffing
b. strategicmplanningmand manalysis
c. development
d. diversity massessmentmand mtraining
ANS:m A PTS:m m 1 DIF: Easy REF:m m 5
OBJ:m m 01-1 TOP:m Definitional
9. Which mofmthemfollowingmHRmcomponentsmidentifiesmpathsmand mactivitiesmformindividualmemployeesmwit
hin mthemorganization?
a. staffing
b. careermplanning
c. HRmdevelopment
d. performance mmanagement
ANS:m B PTS:m m 1 DIF: Easy REF:m m 5
OBJ:m m 01-1 TOP:m Definitional
10. Which mof mthemfollowingmactivitiesmarempartmof mHRmdevelopment?
a. diversity massessmentmand manalysis
b. performance mmanagement
c. environmentalmscanning
d. wagemand msalary madministration
ANS:m B PTS:m m 1 DIF: Easy REF:m m 5
OBJ:m m 01-1 TOP:m Definitional
11. Which mofmthemfollowingmcostsmposesmammajormandmgrowingmconcernmto mHRmmanagersmin malmos
tmallmorganizations?
a. equalization mof mpay mbetween mmen mand mwomen
b. benefits
c. early mretirementmpackages
d. incentive mpay
, ANS:m B PTS:m m 1 DIF: Easy REF:m m 5
OBJ:m m 01-1 TOP:m Conceptual
12. Formwhich mof mthemfollowingmarememployee massistance mprogramsmtypically mused?
a. providingmconcierge mservicemformemployees
b. outplacingmlaid-off memployees
c. advisingmemployeesmin mselection mof mbenefitmoptions
d. helpingmemployeesmwith msubstance mabusemproblems
ANS:m D PTS:m m 1 DIF: Moderate REF:m m 5
OBJ:m m 01-1 TOP:m Definitional
13. ThemHRmdirectormofmTyronemPlasticsmismconcerned maboutmthemincreasingmincidencemofmworkplacemviole
ncemnationwide.mWhich mofmthemfollowingmtypesmofmprogramsmmightmsheminitiateminmthemcompany mto mad
dressmhermconcern?
a. employee mrights
b. employee massistance
c. monitoring
d. security
ANS:m D PTS:m m 1 DIF: Moderate REF:m m 5
OBJ:m m 01-1 TOP:m Application
14. In mwhich mworkplace msettingsmmustmemployee mrightsmbemspecifically maddressed?
a. in munion-freemworkplaces
b. in mallmorganizations
c. in munionized morganizations
d. in mgovernmentmrathermthan mprivate-sectormworkplaces
ANS:m B PTS:m m 1 DIF: Moderate REF:m m 6
OBJ:m m 01-1 TOP:m Conceptual
15. Henry,mthemproduction mmanagermformamchemicalmplant,mresentsmwhatmhemfeelsmaremunwarrantedmintrusi
onsminto mhismterritorymbymHRmmanagers.mHembelievesmthatmrelationshipsmwith mhismemployeesmaremstro
ngmand msupportive,mandmthatmHRminitiativesmgenerally mcausemunnecessarymtrouble.mWhatmismoffmin mHe
nry’smrelationship mwith mthemHRmmanagers?
a. Henry mwould mbemsurprised mto mlearn mthatmevery mmanager,mincludingmhim,misman mHRmmanager.
b. Henry mismprobablymcommittingmmajormviolationsmofmcompanympolicymand mwantsmtomkeepmt
hismsecretmfrommHRmmanagement.
c. ThemHRmfunctionmismamsupportmfunction,mandmasmHenrymbelieves,mitmshouldmnotmintrud
emon mday-to-day mmanagementmfunctions.
d. HRmmanagersmhavemthemsolemresponsibility mformproperlymimplementingmcompanympoli
cy mregardingmemployees—Henry mhasmfailed mto mrecognize mthis.
ANS:m A PTS:m m 1 DIF: Moderate REF:m m 6
OBJ:m m 01-1 TOP:m Application
16. Which mof mthemfollowingmismNOTmammajormHRmconcern mof msmallmbusinesses?
a. potentialmunionization mefforts
b. increasingmwagemcosts
c. increasingmbenefitsmcosts
d. shortagesmof mqualified mworkers
ANS:m A PTS:m m 1 DIF: Easy REF:m m 6
OBJ:m m 01-1 TOP:m Conceptual
