Bachelor of Business Administration (B.B
j j j j
.A.)
BBA - 302
j j
HUMAN RESOURCE MANAGEMENT
j j
DirectorateofDistanceEducationGuru
j j j j j
JambheshwarUniversity j
HISAR-125001
, CONTENTS
LessonjNo. LessonjName Page jNo.
1&2 Introduction jtojHuman jResource jManagement 3
3&4 ManpowerjPlanningj- 21
jNature jandjProcedure j; jRecruitment jMethods jand j
Techniques
5. Selection j Process 37
6. Induction,jTransfer,jPromotion jand jSeparation 56
7. Employee jTrainingj- 72
jNature,jSignificance,jMethods jand jTechniques
8. Executive jDevelopmentj- 87
jNature,jSignificance,jMethods jand jTechniques
9. Performance jAppraisalj:jStepsjand jMethods 102
10. Lesson j-j10 125
11. Wagesjand jSalary jAdministration 142
12. Fringe jBenefits 151
13. Trade jUnions 172
14. Collective jBargaining 190
15. Worker’s jParticipation jinjManagement 221
, LESSON : 1 & 2 j j j j
INT RODUCT ION TO HUMAN RESOURCE M
j j j j
ANAGEMENT
Thisjgoesjwithoutjsayingjthatjhuman jresource jisjthejmostjimportantjasse
tjofjany jOrganisation jandjunlikejotherjresourcesjthejhuman jresources jcould jbejd
evelopedjand jincreased jtojajlimitlessjextent.jHuman jresourcesjmeanjthejenergies,j
skills,jknowledge jand jphysicaljstrength jofjthejpeoplejatjwork.jHuman jresources j
comprise jthejvalue jofjthejproductive jcapacity jofjentirejwork jforce jofjany jOrganisa
tion.jTojbejspecific jand:brief,jhumanjresourcejreferjtojthejaggregate jofjknowledg
e,jskill,jexperience jand jhealth jofjemployeesjworkingjinjany jOrganisation.jAnd jdev
elopmentjofjhuman jresource jaccounts jforjthejdevelopmentjofjhuman jside jofjthej
orp-
anisation.jThejword jHUMANjhasjfivejlettersjandjeach jletterjspeak jofjajdistinctjc
haracteristic jofjhuman jbeingjasjunder:
H Hears
U Understands
M Moves
A Adjusts
N Negotiates
Managementjisjabsolutely jessentialjinjthejpresentjtimesjinjalljorganizati
ons,jirrespective jofjtheirjorigin,jnature jand jownership.jEvery jenterprise,jestablis
hed jwithjprofitjmotivejorjsome jsocial,jreligiousjorjsuch jlikejotherjpurpose,jrequire
sjefficientjmanagementjforjitsjsustainedjprogress.jBut,jmanagementjhasjbeen jvie
wed jdifferently jbyjvariousjscholars,jdependingjupon jtheirjbeliefjand jcomprehensi
ons.jSomejregard jitjasjthejforcejthatjrunsjajbusinessjandjinjresponsible jforjitsjsucces
sjorjfailure.jOthersjperceive jitjasjajmeansjforjachievementj ofj desired j resultsj thro
ugh j group j efforts j and j by j utilisingj both
(3)
, human jandjnon-
human jresources.jStilljothersjdeemjmanagementjtojbejajprocessjcomprisingjplannin
g,jorganising,jstaffing,jdirectingjand jcontrolling.jAlso,jsomejlook jonjitjasjan jinstru
mentjforjdesigningjand jmaintainingjan jenvironmentjconducive jtojthejperforma
nce jofjindividuals jwho jarejworkingjtogetherjinjajgroupjtowardsjthejaccomplish
mentjofjsome jpredetermined jobjectives.
Furthermore,jsomejthink jthatjmanagementjmerely jimpliesjcertain jtasksjwh
ichjthejmanagersjarejsupposed jto jperform.jThus,jtherejarejnumerous,jopinionsjonjwhatj
‘management’jactually jinvolves.jAnd,jno jdescription,jhowever,jlengthy jwould jbejc
onsidered jsatisfactory jforjfully jand jfinally jdeducingjthejuniversally jacceptable jco
nnotation jofjthisjterm.
Whilejanjagreementjon jthejexactjdefinition jofjmanagementjhasjnotjbeen jreac
hed jany jdefinition jofjmanagementjmustjincludejthree jcommon jfactorsjAniljKumar:
jgoals,jlimited jresources jand jpeople.
Firstjgoalsjarejnecessaryjbecause jactivities jmustjbejdirected jtowardsjso
mejend.
Second,jtherejarejlimited jresources.jEconomic jresources jarejscarce;jther
efore,jthejmanagerjisjresponsible jforjtheirjallocation.jThisjrequires jnotjonly jthatj
managersjbejeffective jinjachievingjthejgoalsjthatjarejestablished,jbutjtheyjarejeffic
ientjin jrelation jtojoutputjto jinput.jManagersjthen jarejconcernedjwith jthejattainme
ntjofjgoals,jwhich jmakesjthemjeffective jand jwithjbestjallocations jofjscarce jreso
urces,jwhich jmakesjthemjefficient.
Thejneedjforjtwo jorjmorejpeople jisjthejthird jand jlastjrequisite jforjmanage
ment.jItjisjwith jarid jthrough jpeople jthatjmanagersjperformjtheirjwork.
Now,jletjusjmovejfromjthejbroad jtopicjofjmanagementjtojthejmorejspecif
icjtopic jofjhuman jresource jmanagement.
WhatjisjHumanjResource jManagement
Human jResourcejManagementjisjconcernedjwithjthej“people”jdimension jinj
management.jSince jevery jorganisation jisjmadejupjofjpeople,jacquiringjtheirjservic
(4)
j j j j
.A.)
BBA - 302
j j
HUMAN RESOURCE MANAGEMENT
j j
DirectorateofDistanceEducationGuru
j j j j j
JambheshwarUniversity j
HISAR-125001
, CONTENTS
LessonjNo. LessonjName Page jNo.
1&2 Introduction jtojHuman jResource jManagement 3
3&4 ManpowerjPlanningj- 21
jNature jandjProcedure j; jRecruitment jMethods jand j
Techniques
5. Selection j Process 37
6. Induction,jTransfer,jPromotion jand jSeparation 56
7. Employee jTrainingj- 72
jNature,jSignificance,jMethods jand jTechniques
8. Executive jDevelopmentj- 87
jNature,jSignificance,jMethods jand jTechniques
9. Performance jAppraisalj:jStepsjand jMethods 102
10. Lesson j-j10 125
11. Wagesjand jSalary jAdministration 142
12. Fringe jBenefits 151
13. Trade jUnions 172
14. Collective jBargaining 190
15. Worker’s jParticipation jinjManagement 221
, LESSON : 1 & 2 j j j j
INT RODUCT ION TO HUMAN RESOURCE M
j j j j
ANAGEMENT
Thisjgoesjwithoutjsayingjthatjhuman jresource jisjthejmostjimportantjasse
tjofjany jOrganisation jandjunlikejotherjresourcesjthejhuman jresources jcould jbejd
evelopedjand jincreased jtojajlimitlessjextent.jHuman jresourcesjmeanjthejenergies,j
skills,jknowledge jand jphysicaljstrength jofjthejpeoplejatjwork.jHuman jresources j
comprise jthejvalue jofjthejproductive jcapacity jofjentirejwork jforce jofjany jOrganisa
tion.jTojbejspecific jand:brief,jhumanjresourcejreferjtojthejaggregate jofjknowledg
e,jskill,jexperience jand jhealth jofjemployeesjworkingjinjany jOrganisation.jAnd jdev
elopmentjofjhuman jresource jaccounts jforjthejdevelopmentjofjhuman jside jofjthej
orp-
anisation.jThejword jHUMANjhasjfivejlettersjandjeach jletterjspeak jofjajdistinctjc
haracteristic jofjhuman jbeingjasjunder:
H Hears
U Understands
M Moves
A Adjusts
N Negotiates
Managementjisjabsolutely jessentialjinjthejpresentjtimesjinjalljorganizati
ons,jirrespective jofjtheirjorigin,jnature jand jownership.jEvery jenterprise,jestablis
hed jwithjprofitjmotivejorjsome jsocial,jreligiousjorjsuch jlikejotherjpurpose,jrequire
sjefficientjmanagementjforjitsjsustainedjprogress.jBut,jmanagementjhasjbeen jvie
wed jdifferently jbyjvariousjscholars,jdependingjupon jtheirjbeliefjand jcomprehensi
ons.jSomejregard jitjasjthejforcejthatjrunsjajbusinessjandjinjresponsible jforjitsjsucces
sjorjfailure.jOthersjperceive jitjasjajmeansjforjachievementj ofj desired j resultsj thro
ugh j group j efforts j and j by j utilisingj both
(3)
, human jandjnon-
human jresources.jStilljothersjdeemjmanagementjtojbejajprocessjcomprisingjplannin
g,jorganising,jstaffing,jdirectingjand jcontrolling.jAlso,jsomejlook jonjitjasjan jinstru
mentjforjdesigningjand jmaintainingjan jenvironmentjconducive jtojthejperforma
nce jofjindividuals jwho jarejworkingjtogetherjinjajgroupjtowardsjthejaccomplish
mentjofjsome jpredetermined jobjectives.
Furthermore,jsomejthink jthatjmanagementjmerely jimpliesjcertain jtasksjwh
ichjthejmanagersjarejsupposed jto jperform.jThus,jtherejarejnumerous,jopinionsjonjwhatj
‘management’jactually jinvolves.jAnd,jno jdescription,jhowever,jlengthy jwould jbejc
onsidered jsatisfactory jforjfully jand jfinally jdeducingjthejuniversally jacceptable jco
nnotation jofjthisjterm.
Whilejanjagreementjon jthejexactjdefinition jofjmanagementjhasjnotjbeen jreac
hed jany jdefinition jofjmanagementjmustjincludejthree jcommon jfactorsjAniljKumar:
jgoals,jlimited jresources jand jpeople.
Firstjgoalsjarejnecessaryjbecause jactivities jmustjbejdirected jtowardsjso
mejend.
Second,jtherejarejlimited jresources.jEconomic jresources jarejscarce;jther
efore,jthejmanagerjisjresponsible jforjtheirjallocation.jThisjrequires jnotjonly jthatj
managersjbejeffective jinjachievingjthejgoalsjthatjarejestablished,jbutjtheyjarejeffic
ientjin jrelation jtojoutputjto jinput.jManagersjthen jarejconcernedjwith jthejattainme
ntjofjgoals,jwhich jmakesjthemjeffective jand jwithjbestjallocations jofjscarce jreso
urces,jwhich jmakesjthemjefficient.
Thejneedjforjtwo jorjmorejpeople jisjthejthird jand jlastjrequisite jforjmanage
ment.jItjisjwith jarid jthrough jpeople jthatjmanagersjperformjtheirjwork.
Now,jletjusjmovejfromjthejbroad jtopicjofjmanagementjtojthejmorejspecif
icjtopic jofjhuman jresource jmanagement.
WhatjisjHumanjResource jManagement
Human jResourcejManagementjisjconcernedjwithjthej“people”jdimension jinj
management.jSince jevery jorganisation jisjmadejupjofjpeople,jacquiringjtheirjservic
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