Chapter 1 What Is Organizational Behavior?
k k k k k
MULTIPLEkCHOICE
1. Successfulkmanagerskand kentrepreneurskrecognize kthat:
a. technicalk knowledge k isk allk thatk isk needed k fork success.
b. interpersonalk skillsk arek notk important.
c. technicalk skillsk arek necessary, k butk insufficient,k fork succeedingk in k management.
d. an k understandingkofkhumankbehaviorkdoesknotkimpactkeffectivenessk
(c;k Challenging;k pp.k 2-3)
Whatk Managersk Do
2. Which k onek of k thek followingk isk notk considered k an k organization?
a. church
b. university
c. ak military k unit
d. allk 45-year-
old k adultsk in k ak community k (d;k Easy;k p.k 4)
3. A(n)k
k isk a kconsciously kcoordinatedksocialkunit,kcomposedkofktwokorkmore kpeople,kthatkfunctions k
on k ak relatively k continuousk basisk to k achieve k ak common k goalk ork setk of k goals.
a. organization
b. unit
c. team
d. ethnickgroup
k (a;k Moderate;k p. k 4)
4. Thek fourk managementk functionsk include k allk of k thek followingk except:
a. controlling.
b. planning.
c. staffing.
d. organizing.
k (c;k Moderate;k p. k 4)
5. k includes kdefiningk ank organization’s kgoalskandk establishingk ankoverallkstrategy kforkachievingkt
hesekgoalskandkdevelopingkakcomprehensivekhierarchy kofkplanskto kintegratekandkcoordinate kactivities.
a. Controlling
b. Planning
c. Leading
d. Coordinating
k (b;k Moderate;k p. k 4)
1
,6. Thek determination k of k howk tasksk arek to k bek grouped k isk partk of k which k managementk function?
a. planning
b. leading
c. controlling
d. organizing
k (d;k Easy;k p. k 4)
7. Thek organizingk function k includesk ak determination k of k which k of k thek following?
a. whatk tasksk arek to k bek done
b. who k isk to k do k thesek tasks
c. who k reportsk to k whom
d. allkof kthekabovek
(d;k Moderate;k p.k 4)
8. Every korganizationkcontainskpeople,kandkitkiskmanagement’skjobkto kdirectkandkcoordinatekthesekpeople.k
Thisk isk thek k function.
a. planning
b. leading
c. controlling
d. organizing
k (b;k Moderate;k p.4)
9. Accordingkto kHenrykMintzberg,kthektenkmanagerialkroleskcankbekgroupedkinto kthreekcategories.k Whichk
of k thek followingk isk notk onek of k thesek groups?
a. concern k with k thek interpersonalk relationships
b. thek transferk of k information
c. decision kmaking
d. liaison k roles
(d;k Challenging;k Exh.k 1-1;k p.k 6.k )
10. An kexample kof kMintzberg’skinterpersonalkmanagementkrolekis:
a. spokesperson.
b. leader.
c. negotiator.
d. monitor.
(b;k Moderate;k Exh.k 1-1;k p.k 6)
11. When kakmanagerksearcheskthekorganizationkandkitskenvironmentkforkopportunitieskandkinitiateskprojectsk
to k bringk aboutk change,k thek managerk isk actingk in k which k role?
a. negotiator
b. entrepreneur
c. disturbance khandler
d. resource kallocatork (
b;k Challenging;kExh.k 1-1;k p.k 6)
12. Which k of k thek followingk isk notk an k essentialk managementk skillk identified k by k Robertk Katz?
2
, a. technical
b. computer
c. human
d. conceptual
k (b;k Moderate;k p. k 5)
13. When k managerskhavekthekmentalk ability k to k analyzek and k diagnose k complex k situations,k they k possess:
a. technicalkskills.
b. computerkskills.
c. human kskills.
d. conceptualkskills.
k (d;k Challenging;k pp. k 6-7 k )
14. Which k onek of k thek followingk would k notk bek considered k ak human k skill?
a. completingkaccountingkreports
b. communicating
c. resolvingkconflicts
d. workingkaskpartkofkakteamk
(a;k Moderate;k pp k 5-6)
15. Accordingkto kLuthanskandkhiskassociates,kwhich kofkthekfollowingkisknotkconsideredkakpartkofktraditionalk
management?
a. interactingk with k outsiders
b. decision kmaking
c. controlling
d. planning
k (a;k Moderate;k p. k 7)
16. Which k ofk Luthan’sk managerialk activitiesk involvesk socializing,k politicking,k andk interactingk withk
outsiders?
a. traditionalkmanagement
b. communication
c. human kresource kmanagement
d. networking
k (d;k Challenging;k p. k7 k)
17. Accordingk to k Luthans,k successfulk managersk spentk morek of k theirk timek on k
k than k on kanykotherk
activity.
a. traditionalkmanagement
b. human kresource kmanagement
c. networking
d. communicating
k (c;k Challenging;k p. k 8)
18. Ak commonk thread k runningk through k thek functions,k roles,k skills,k andk activitiesk approachesk tok m
anagementk recognizesk thek importance k of:
3
, a. managingktechnology.
b. managingkpeople.
c. politicking.
d. beingkefficient.
k (b;k Moderate;k p. k 8)
EnterkOrganizationalkBehavior
19. Organizationalk behaviork isk allk of k thek followingk except:
a. ak field k of k study.
b. an k applied k field.
c. an k intuitivek analysisk of k human k behavior.
d. studyingk whatkpeoplekdokinkankorganization.k
(c;k Moderate;k p.k 8)
20.
kiska kfield kofkstudy kthatkinvestigates kthekimpactkthatkindividuals,kgroups,kandkstructure khave konk
behaviorkwithin korganizationskfork thekpurposek ofkapplyingksuchkknowledgek toward k improvingk ank or
ganization’sk effectiveness.
a. Organizationalkdevelopment
b. Management
c. Organizationalkbehavior
d. People kmanagement
k (c;k Easy;k p. k 8)
21. Which k of k thek followingk isk notk ak corek topick of k organizationalk behavior?
a. motivation
b. attitudek development
c. conflict
d. computers
k (d;k Easy;k p. k 8 k )
22. Accordingk to k thek text,k thek bestk approach k fork obtainingk knowledge k aboutk human k behaviork is
a. thek common k sensek approach.
b. an k observationalk approach.
c. ak systematic k approach.
d. aktheoreticalkapproach.
k (c;k Easy;k p. k 10)
23. Ak majork themek in k yourk textbook k isk thatk behaviork isk not:
a. caused.
b. random.
c. consistent.
d. predictable.
k (b;k Easy;k p. k 9)
24. Ifk wekknowk howk akpersonk perceivesk ak situationkandk whatk isk importantk to khim/her,k then kbehaviork isk g
enerally
a. predictable.
4
k k k k k
MULTIPLEkCHOICE
1. Successfulkmanagerskand kentrepreneurskrecognize kthat:
a. technicalk knowledge k isk allk thatk isk needed k fork success.
b. interpersonalk skillsk arek notk important.
c. technicalk skillsk arek necessary, k butk insufficient,k fork succeedingk in k management.
d. an k understandingkofkhumankbehaviorkdoesknotkimpactkeffectivenessk
(c;k Challenging;k pp.k 2-3)
Whatk Managersk Do
2. Which k onek of k thek followingk isk notk considered k an k organization?
a. church
b. university
c. ak military k unit
d. allk 45-year-
old k adultsk in k ak community k (d;k Easy;k p.k 4)
3. A(n)k
k isk a kconsciously kcoordinatedksocialkunit,kcomposedkofktwokorkmore kpeople,kthatkfunctions k
on k ak relatively k continuousk basisk to k achieve k ak common k goalk ork setk of k goals.
a. organization
b. unit
c. team
d. ethnickgroup
k (a;k Moderate;k p. k 4)
4. Thek fourk managementk functionsk include k allk of k thek followingk except:
a. controlling.
b. planning.
c. staffing.
d. organizing.
k (c;k Moderate;k p. k 4)
5. k includes kdefiningk ank organization’s kgoalskandk establishingk ankoverallkstrategy kforkachievingkt
hesekgoalskandkdevelopingkakcomprehensivekhierarchy kofkplanskto kintegratekandkcoordinate kactivities.
a. Controlling
b. Planning
c. Leading
d. Coordinating
k (b;k Moderate;k p. k 4)
1
,6. Thek determination k of k howk tasksk arek to k bek grouped k isk partk of k which k managementk function?
a. planning
b. leading
c. controlling
d. organizing
k (d;k Easy;k p. k 4)
7. Thek organizingk function k includesk ak determination k of k which k of k thek following?
a. whatk tasksk arek to k bek done
b. who k isk to k do k thesek tasks
c. who k reportsk to k whom
d. allkof kthekabovek
(d;k Moderate;k p.k 4)
8. Every korganizationkcontainskpeople,kandkitkiskmanagement’skjobkto kdirectkandkcoordinatekthesekpeople.k
Thisk isk thek k function.
a. planning
b. leading
c. controlling
d. organizing
k (b;k Moderate;k p.4)
9. Accordingkto kHenrykMintzberg,kthektenkmanagerialkroleskcankbekgroupedkinto kthreekcategories.k Whichk
of k thek followingk isk notk onek of k thesek groups?
a. concern k with k thek interpersonalk relationships
b. thek transferk of k information
c. decision kmaking
d. liaison k roles
(d;k Challenging;k Exh.k 1-1;k p.k 6.k )
10. An kexample kof kMintzberg’skinterpersonalkmanagementkrolekis:
a. spokesperson.
b. leader.
c. negotiator.
d. monitor.
(b;k Moderate;k Exh.k 1-1;k p.k 6)
11. When kakmanagerksearcheskthekorganizationkandkitskenvironmentkforkopportunitieskandkinitiateskprojectsk
to k bringk aboutk change,k thek managerk isk actingk in k which k role?
a. negotiator
b. entrepreneur
c. disturbance khandler
d. resource kallocatork (
b;k Challenging;kExh.k 1-1;k p.k 6)
12. Which k of k thek followingk isk notk an k essentialk managementk skillk identified k by k Robertk Katz?
2
, a. technical
b. computer
c. human
d. conceptual
k (b;k Moderate;k p. k 5)
13. When k managerskhavekthekmentalk ability k to k analyzek and k diagnose k complex k situations,k they k possess:
a. technicalkskills.
b. computerkskills.
c. human kskills.
d. conceptualkskills.
k (d;k Challenging;k pp. k 6-7 k )
14. Which k onek of k thek followingk would k notk bek considered k ak human k skill?
a. completingkaccountingkreports
b. communicating
c. resolvingkconflicts
d. workingkaskpartkofkakteamk
(a;k Moderate;k pp k 5-6)
15. Accordingkto kLuthanskandkhiskassociates,kwhich kofkthekfollowingkisknotkconsideredkakpartkofktraditionalk
management?
a. interactingk with k outsiders
b. decision kmaking
c. controlling
d. planning
k (a;k Moderate;k p. k 7)
16. Which k ofk Luthan’sk managerialk activitiesk involvesk socializing,k politicking,k andk interactingk withk
outsiders?
a. traditionalkmanagement
b. communication
c. human kresource kmanagement
d. networking
k (d;k Challenging;k p. k7 k)
17. Accordingk to k Luthans,k successfulk managersk spentk morek of k theirk timek on k
k than k on kanykotherk
activity.
a. traditionalkmanagement
b. human kresource kmanagement
c. networking
d. communicating
k (c;k Challenging;k p. k 8)
18. Ak commonk thread k runningk through k thek functions,k roles,k skills,k andk activitiesk approachesk tok m
anagementk recognizesk thek importance k of:
3
, a. managingktechnology.
b. managingkpeople.
c. politicking.
d. beingkefficient.
k (b;k Moderate;k p. k 8)
EnterkOrganizationalkBehavior
19. Organizationalk behaviork isk allk of k thek followingk except:
a. ak field k of k study.
b. an k applied k field.
c. an k intuitivek analysisk of k human k behavior.
d. studyingk whatkpeoplekdokinkankorganization.k
(c;k Moderate;k p.k 8)
20.
kiska kfield kofkstudy kthatkinvestigates kthekimpactkthatkindividuals,kgroups,kandkstructure khave konk
behaviorkwithin korganizationskfork thekpurposek ofkapplyingksuchkknowledgek toward k improvingk ank or
ganization’sk effectiveness.
a. Organizationalkdevelopment
b. Management
c. Organizationalkbehavior
d. People kmanagement
k (c;k Easy;k p. k 8)
21. Which k of k thek followingk isk notk ak corek topick of k organizationalk behavior?
a. motivation
b. attitudek development
c. conflict
d. computers
k (d;k Easy;k p. k 8 k )
22. Accordingk to k thek text,k thek bestk approach k fork obtainingk knowledge k aboutk human k behaviork is
a. thek common k sensek approach.
b. an k observationalk approach.
c. ak systematic k approach.
d. aktheoreticalkapproach.
k (c;k Easy;k p. k 10)
23. Ak majork themek in k yourk textbook k isk thatk behaviork isk not:
a. caused.
b. random.
c. consistent.
d. predictable.
k (b;k Easy;k p. k 9)
24. Ifk wekknowk howk akpersonk perceivesk ak situationkandk whatk isk importantk to khim/her,k then kbehaviork isk g
enerally
a. predictable.
4
