TEST BANK FOR
m m
Operations and Supply Chain Management 16th Edition By F. Robert Jacobs
m m m m m m m m m m
Chapterm1-22
Chapter 01 Test Bank Static
m m m m
1 . Efficiency mmeansmdoingmthemright mthingsmto mcreatemthemmost mvaluemformthemcompany.
FALSE
Efficiency mmeansmdoingmsomethingmat mthemlowest mpossiblemcost.
2 . Effectivenessmmeansmdoingmthemright mthingsmto mcreatemthemmost mvaluemformthemcompany.
TRUE
Effectivenessmmeansmdoingmthemright mthingsmto mcreatemthemmost mvaluemformthemcompany.
AACSB: mAnalyticalmThinking
Blooms: mRemembe
rm Difficulty: m1 m
Easy
Learning mObjective: m01-
04 mEvaluatemthemefficiencymofmamfirm.m To
pic: mEfficiency, mEffectiveness,mandmValue
3 . Amdoctormcompletesma msurgicalmproceduremon ma mpatient mwithout merror.mThempatient mdiesmanyway.mIn moperationsmmanagement mter
ms,mwemcould mrefermto mthismdoctormasmbeingmefficient mbut mnot meffective.
TRUE
Efficiency mmeansmdoingmsomethingmatmthemlowest mpossiblemcost.mEffectivenessmmeansmdoingmthemright mthingsmto mcreatemthemmostmvalue.mT
hemdoctormperformed mthemsurgery mwithout merror.mBecausemthempatient mdied,mno mvaluemwasmcreated.
AACSB: mAnalyticalmThinking
Blooms: mAnalyz
em Difficulty: m2mMed
ium
Learning mObjective: m01-
04 mEvaluatemthemefficiencymofmamfirm.m To
pic: mEfficiency, mEffectiveness,mandmValue
4 . Amworkermcan mbemefficient mwithout mbeingmeffective.
TRUE
Efficiency mmeansmdoingmsomethingmatmthemlowest mpossiblemcost.mEffectivenessmmeansmdoingmthemright mthingsmto mcreatemthemmost mval
ue.mThesemaremdifferent mthings.
AACSB: mAnalyticalmThinkin
g m Blooms: mUnderst
andm Difficulty: m2 m
Medium
Learning mObjective: m01-
04mEvaluatemthemefficiencymofma mfirm.m To
1-1
Copyrightm©2021mMcGraw-
HillmEducation.mAllmrights mreserved.mNomreproductionmormdistributionmwithoutmthemprior mwrittenmconsentmofmMcGraw-HillmEducation.
, pic: mEfficiency, mEffectiveness,mandmValue
1-2
Copyrightm©2021mMcGraw-
HillmEducation.mAllmrights mreserved.mNomreproductionmormdistributionmwithoutmthemprior mwrittenmconsentmofmMcGraw-HillmEducation.
,5 . Amprocessmcan mbemeffectivemwithout mbeingmefficient.
TRUE
Often,mmaximizingmeffectivenessmand mefficiency matmthemsamemtimemcreatesmconflict mbetween mthemtwo mgoals.m"Beingmefficient"matmthe
mcustomermservice mcountermat ma mlocalmstore mormbank mmeansmusingmthe mfewest mnumbermofmclerksmpossible mat mthe mcounter.mBeingmeffec
tive,mthough,mmeansmminimizingmthemamount mof mtimemcustomersmneed mto mwait min mline.
AACSB: mAnalyticalmThinkin
g m Blooms: mUnderst
andm Difficulty: m2 m
Medium
Learning mObjective: m01-
04mEvaluatemthemefficiencymofma mfirm.m To
pic: mEfficiency, mEffectiveness,mandmValue
6 . Operationsmand msupply mchain mmanagementmismdefined masmthemdesign,moperation,mand mimprovementmofmthemsystemsmthat mcrea
temand mdelivermthemfirm'smprimary mproductsmand mservices.
TRUE
Operationsmand msupply mchain mmanagementmismdefined masmthemdesign,moperation,mandmimprovement mof mthemsystemsmthat mcreatemand md
elivermthemfirm'smprimary mproductsmand mservices.
AACSB: mAnalyticalmThinking
Blooms: mRemembe
rm Difficulty: m1 m
Easy
Learning mObjective: m01-01 mIdentifymthemelementsmofmoperationsmand msupplymchain mmanagement. m(OSCM)
Topic: mWhatmIsmOperationsmand mSupplymChain mManagement?
7 . Themterm m"value"mrefersmto mthemrelationship mbetween mquality mand mthempricempaid mby mthemconsumer.
TRUE
Related mto mefficiency mand meffectivenessmismthemconcept mof mvalue,mwhich mcan mbemmetaphorically mdefined masmquality mdivided mby mprice.
AACSB: mAnalyticalmThinking
Blooms: mRemembe
rm Difficulty: m1 m
Easy
Learning mObjective: m01-
04 mEvaluatemthemefficiencymofmamfirm.m To
pic: mEfficiency, mEffectiveness,mandmValue
8 . Attemptingmto mbalancemthemdesiremto mefficiently musemresourcesmwhilemprovidingma mhighly meffectivemservicemmay mcreatemconflict mbe
tween mthemtwo mgoals.
TRUE
Often mmaximizingmeffectivenessmand mefficiency matmthemsamemtimemcreatesmconflict mbetween mthemtwo mgoals.
AACSB: mAnalyticalmThinking
Blooms: mAnalyz
em Difficulty: m1 m
Easy
Learning mObjective: m01-
04 mEvaluatemthemefficiencymofmamfirm.m To
pic: mEfficiency,mEffectiveness,mandmValue
1-3
Copyrightm©2021mMcGraw-
HillmEducation.mAllmrights mreserved.mNomreproductionmormdistributionmwithoutmthemprior mwrittenmconsentmofmMcGraw-HillmEducation.
, 9 . Centralmto mthemconcept mof moperationsmstrategy maremthemnotionsmof moperationsmfocusmand mtrade-offs.
TRUE
Centralmto mthismthinkingmwasmthemnotion mof mfactory mfocusmand mmanufacturingmtrade-
offs.mBecausema mfactory mcannot mexcelmon mallmperformancemmeasures,mitsmmanagementmmust mdevisemamfocused mstrategy,mto mperformma
mlimited mset mof mtasksmextremely mwell.mThismrequiresmtrade-offs.
AACSB: mAnalyticalmThinking
Blooms: mRemembe
rm Difficulty: m1 m
Easy
Learning mObjective: m01-03 mRecognizemthemmajormconceptsmthatmdefinemthemoperationsmand msupplymchain mmanagementmfield.
Topic: mHistoricalmDevelopmentmofmOperationsmand mSupplymChain mManagement
10 . OSCM mismconcerned mwith mmanagement mof mthemtrickiest mpartsmof mthemsystem mthat mproducesma mgood mormdeliversma mservice.
FALSE
OSCM mismconcerned mwith mthemmanagement mof mthementiremsystem mthat mproducesma mgood mormdeliversma mservice.
AACSB: mAnalyticalmThinking
Blooms: mRemembe
rm Difficulty: m1 m
Easy
Learning mObjective: m01-01 mIdentifymthemelementsmofmoperationsmand msupplymchain mmanagementm(OSCM).
Topic: mWhatmIsmOperationsmand mSupplymChain mManagement?
11 . OSCM misma mfunctionalmfield mof mbusinessmwith mclearmlinemmanagement mresponsibilities.
TRUE
OSCM misma mfunctionalmfield mof mbusinessmwith mclearmlinemmanagement mresponsibilities.
AACSB: mAnalyticalmThinking
Blooms: mRemembe
rm Difficulty: m1 m
Easy
Learning mObjective: m01-02 mKnowmthempotentialmcareermopportunitiesmin moperationsmand msupplymchain mmanagement.
Topic: mWhatmIsmOperationsmand mSupplymChain mManagement?
12 . Themsupply mnetwork mcan mbemthought mof masma mpipelinemthrough mwhich mcash,mmaterial,mand minformation mflow.
FALSE
Think mof mthemsupply mnetwork masma mpipelinemthrough mwhich mmaterialmand minformation mflow.
AACSB: mAnalyticalmThinkin
g m Blooms:mUnderst
and m Difficulty:m1mE
asy
Learning mObjective: m01-01 mIdentifymthemelementsmofmoperationsmand msupplymchain mmanagementm(OSCM).
Topic: mWhatmIsmOperationsmand mSupplymChain mManagement?
13 . Supply mnetworksmcannot mbemconstructed mformevery mproduct mormservice.
FALSE
Networksmsuch masmthismcan mbemconstructed mformany mproduct mormservice.
AACSB: mAnalyticalmThinkin
g m Blooms:mUnderst
1-4
Copyrightm©2021mMcGraw-
HillmEducation.mAllmrights mreserved.mNomreproductionmormdistributionmwithoutmthemprior mwrittenmconsentmofmMcGraw-HillmEducation.
m m
Operations and Supply Chain Management 16th Edition By F. Robert Jacobs
m m m m m m m m m m
Chapterm1-22
Chapter 01 Test Bank Static
m m m m
1 . Efficiency mmeansmdoingmthemright mthingsmto mcreatemthemmost mvaluemformthemcompany.
FALSE
Efficiency mmeansmdoingmsomethingmat mthemlowest mpossiblemcost.
2 . Effectivenessmmeansmdoingmthemright mthingsmto mcreatemthemmost mvaluemformthemcompany.
TRUE
Effectivenessmmeansmdoingmthemright mthingsmto mcreatemthemmost mvaluemformthemcompany.
AACSB: mAnalyticalmThinking
Blooms: mRemembe
rm Difficulty: m1 m
Easy
Learning mObjective: m01-
04 mEvaluatemthemefficiencymofmamfirm.m To
pic: mEfficiency, mEffectiveness,mandmValue
3 . Amdoctormcompletesma msurgicalmproceduremon ma mpatient mwithout merror.mThempatient mdiesmanyway.mIn moperationsmmanagement mter
ms,mwemcould mrefermto mthismdoctormasmbeingmefficient mbut mnot meffective.
TRUE
Efficiency mmeansmdoingmsomethingmatmthemlowest mpossiblemcost.mEffectivenessmmeansmdoingmthemright mthingsmto mcreatemthemmostmvalue.mT
hemdoctormperformed mthemsurgery mwithout merror.mBecausemthempatient mdied,mno mvaluemwasmcreated.
AACSB: mAnalyticalmThinking
Blooms: mAnalyz
em Difficulty: m2mMed
ium
Learning mObjective: m01-
04 mEvaluatemthemefficiencymofmamfirm.m To
pic: mEfficiency, mEffectiveness,mandmValue
4 . Amworkermcan mbemefficient mwithout mbeingmeffective.
TRUE
Efficiency mmeansmdoingmsomethingmatmthemlowest mpossiblemcost.mEffectivenessmmeansmdoingmthemright mthingsmto mcreatemthemmost mval
ue.mThesemaremdifferent mthings.
AACSB: mAnalyticalmThinkin
g m Blooms: mUnderst
andm Difficulty: m2 m
Medium
Learning mObjective: m01-
04mEvaluatemthemefficiencymofma mfirm.m To
1-1
Copyrightm©2021mMcGraw-
HillmEducation.mAllmrights mreserved.mNomreproductionmormdistributionmwithoutmthemprior mwrittenmconsentmofmMcGraw-HillmEducation.
, pic: mEfficiency, mEffectiveness,mandmValue
1-2
Copyrightm©2021mMcGraw-
HillmEducation.mAllmrights mreserved.mNomreproductionmormdistributionmwithoutmthemprior mwrittenmconsentmofmMcGraw-HillmEducation.
,5 . Amprocessmcan mbemeffectivemwithout mbeingmefficient.
TRUE
Often,mmaximizingmeffectivenessmand mefficiency matmthemsamemtimemcreatesmconflict mbetween mthemtwo mgoals.m"Beingmefficient"matmthe
mcustomermservice mcountermat ma mlocalmstore mormbank mmeansmusingmthe mfewest mnumbermofmclerksmpossible mat mthe mcounter.mBeingmeffec
tive,mthough,mmeansmminimizingmthemamount mof mtimemcustomersmneed mto mwait min mline.
AACSB: mAnalyticalmThinkin
g m Blooms: mUnderst
andm Difficulty: m2 m
Medium
Learning mObjective: m01-
04mEvaluatemthemefficiencymofma mfirm.m To
pic: mEfficiency, mEffectiveness,mandmValue
6 . Operationsmand msupply mchain mmanagementmismdefined masmthemdesign,moperation,mand mimprovementmofmthemsystemsmthat mcrea
temand mdelivermthemfirm'smprimary mproductsmand mservices.
TRUE
Operationsmand msupply mchain mmanagementmismdefined masmthemdesign,moperation,mandmimprovement mof mthemsystemsmthat mcreatemand md
elivermthemfirm'smprimary mproductsmand mservices.
AACSB: mAnalyticalmThinking
Blooms: mRemembe
rm Difficulty: m1 m
Easy
Learning mObjective: m01-01 mIdentifymthemelementsmofmoperationsmand msupplymchain mmanagement. m(OSCM)
Topic: mWhatmIsmOperationsmand mSupplymChain mManagement?
7 . Themterm m"value"mrefersmto mthemrelationship mbetween mquality mand mthempricempaid mby mthemconsumer.
TRUE
Related mto mefficiency mand meffectivenessmismthemconcept mof mvalue,mwhich mcan mbemmetaphorically mdefined masmquality mdivided mby mprice.
AACSB: mAnalyticalmThinking
Blooms: mRemembe
rm Difficulty: m1 m
Easy
Learning mObjective: m01-
04 mEvaluatemthemefficiencymofmamfirm.m To
pic: mEfficiency, mEffectiveness,mandmValue
8 . Attemptingmto mbalancemthemdesiremto mefficiently musemresourcesmwhilemprovidingma mhighly meffectivemservicemmay mcreatemconflict mbe
tween mthemtwo mgoals.
TRUE
Often mmaximizingmeffectivenessmand mefficiency matmthemsamemtimemcreatesmconflict mbetween mthemtwo mgoals.
AACSB: mAnalyticalmThinking
Blooms: mAnalyz
em Difficulty: m1 m
Easy
Learning mObjective: m01-
04 mEvaluatemthemefficiencymofmamfirm.m To
pic: mEfficiency,mEffectiveness,mandmValue
1-3
Copyrightm©2021mMcGraw-
HillmEducation.mAllmrights mreserved.mNomreproductionmormdistributionmwithoutmthemprior mwrittenmconsentmofmMcGraw-HillmEducation.
, 9 . Centralmto mthemconcept mof moperationsmstrategy maremthemnotionsmof moperationsmfocusmand mtrade-offs.
TRUE
Centralmto mthismthinkingmwasmthemnotion mof mfactory mfocusmand mmanufacturingmtrade-
offs.mBecausema mfactory mcannot mexcelmon mallmperformancemmeasures,mitsmmanagementmmust mdevisemamfocused mstrategy,mto mperformma
mlimited mset mof mtasksmextremely mwell.mThismrequiresmtrade-offs.
AACSB: mAnalyticalmThinking
Blooms: mRemembe
rm Difficulty: m1 m
Easy
Learning mObjective: m01-03 mRecognizemthemmajormconceptsmthatmdefinemthemoperationsmand msupplymchain mmanagementmfield.
Topic: mHistoricalmDevelopmentmofmOperationsmand mSupplymChain mManagement
10 . OSCM mismconcerned mwith mmanagement mof mthemtrickiest mpartsmof mthemsystem mthat mproducesma mgood mormdeliversma mservice.
FALSE
OSCM mismconcerned mwith mthemmanagement mof mthementiremsystem mthat mproducesma mgood mormdeliversma mservice.
AACSB: mAnalyticalmThinking
Blooms: mRemembe
rm Difficulty: m1 m
Easy
Learning mObjective: m01-01 mIdentifymthemelementsmofmoperationsmand msupplymchain mmanagementm(OSCM).
Topic: mWhatmIsmOperationsmand mSupplymChain mManagement?
11 . OSCM misma mfunctionalmfield mof mbusinessmwith mclearmlinemmanagement mresponsibilities.
TRUE
OSCM misma mfunctionalmfield mof mbusinessmwith mclearmlinemmanagement mresponsibilities.
AACSB: mAnalyticalmThinking
Blooms: mRemembe
rm Difficulty: m1 m
Easy
Learning mObjective: m01-02 mKnowmthempotentialmcareermopportunitiesmin moperationsmand msupplymchain mmanagement.
Topic: mWhatmIsmOperationsmand mSupplymChain mManagement?
12 . Themsupply mnetwork mcan mbemthought mof masma mpipelinemthrough mwhich mcash,mmaterial,mand minformation mflow.
FALSE
Think mof mthemsupply mnetwork masma mpipelinemthrough mwhich mmaterialmand minformation mflow.
AACSB: mAnalyticalmThinkin
g m Blooms:mUnderst
and m Difficulty:m1mE
asy
Learning mObjective: m01-01 mIdentifymthemelementsmofmoperationsmand msupplymchain mmanagementm(OSCM).
Topic: mWhatmIsmOperationsmand mSupplymChain mManagement?
13 . Supply mnetworksmcannot mbemconstructed mformevery mproduct mormservice.
FALSE
Networksmsuch masmthismcan mbemconstructed mformany mproduct mormservice.
AACSB: mAnalyticalmThinkin
g m Blooms:mUnderst
1-4
Copyrightm©2021mMcGraw-
HillmEducation.mAllmrights mreserved.mNomreproductionmormdistributionmwithoutmthemprior mwrittenmconsentmofmMcGraw-HillmEducation.
