CHAPTER m18:mORGANIZATION mCHANGEmAND mDEVELOPMENT m
mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
AmReport
mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Presentedmto:
DR.mJAYmJAYmM.mPISUEŃAmMPA,mMBA
Facultymof mCollegemof mBusinessmManagementmandmAccountancy
CarlosmHiladomMemorial mStatemCollege
FortunemTownemCampus,mBacolodmCity
mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
In mPartial mFulfillmentmof mthemRequirementsmin mthemSubject
HumanmBehaviorminmOrganization
Bachelormof mSciencemin mAccountancy
ACADEMIC mYEAR m2020-2021
BSBAm2-Cm11:00-12:00mMTWTHF
Submittedmby:
Villarosa,mAngelicamMarie
Villarte,mGlendamB.mmm
mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
, TABLEmOFmCONTENTS
CHAPTER m18:mOrganizationmChangemandmDevelopment
Objectivesm……………………………………………………………1
Introduction m…………………………………………………………..1
Subtopics
ForcesmformChangem…………………………………………………………..1-4
ProcessmformPlannedmOrganization mChangem………………………………4-7
Organization mDevelopmentm…………………………………………….....7-14
ResistancemtomChangem……………………………………………………14-16
ManagingmSuccessful mOrganization mChangemandmDevelopmentm…….16-18
QuestionsmformDiscussion m…………………………………………………
WorksheetmActivitymNo.1mQuestionsm……………………………………………
LongmQuiz
TestmImMatchingmType
TestmIImTruemormFalse
TestmIIImEnumerations
Mini mCasemStudymQuestionsm………………………………………………..
,OBJECTIVES:
Aftermcompletingmthemchapter,mthemstudentsmwillmbemablemto:
⚫ Summarizemthemdominantmforcesmformchangemin morganizations,
⚫ Describemthemprocessmof mplannedmorganization mchange,m
⚫ Discussmseveral mapproachesmtomorganization mdevelopment,m
⚫ Explain mresistancemtomchange,mand
⚫ Identifymthemkeysmtommanagingmsuccessful morganizationmchangemandmdevelop
ment.
ChryslermandmFiatmaremtypicalmofmthempredicamentmin mwhichmmanymorganizati
onmfindmthemselves.mTheymhavemamgoodmbusinessmmodel mthatmworksmandmmakesmt
hemmamlotmof mmoney,mpossiblymformmanymyears.mThen,mthemenvironmentmchangesma
ndmthemformermbusinessmmodelmnomlongermworks.mCompaniesmthatmchangemapprop
riatelymcan mcontinuemasmviablembusiness.mThosemthatmdomnotmmakemthemrightmchang
esmeasemtomexitmbymgoingmoutmof mbusinessmormbymbeingmgobbledmupmbymamlargermorg
anizations.mThismchaptermismaboutmhowmorganizationmneedmtomfacemthemprospectmof
mchange mandmdevelop mprocessesmtomensuremtheirmviabilityminmamcomplex,mever-cha
ngingmglobal menvironment.mThemchaptermbeginsmwith mamdiscussion mof msomemofmthem
forcesmthatmcreatempressuresmformchangemfollowedmbymamdetailedmexplanation mof mth
emcomplexmchangemprocess.mThen,mwemdescribemorganizationmdevelopmentmandms
ourcesmof mresistancemtomchange,mfinishingmwith mamsummarymofmviewmof mhow mtomma
nagemchangemin morganizations.
FORCES mFOR mCHANGE
Anmorganization mismsubjectmtompressuresmformchangemfrommfarmtoommanymso
urcesmthanmcan mbemdiscussedmhere.mMoreover,mitmismdifficultmtompredictmwhatmtypesm
of mpressuresmformchangemwill mbemmostmsignificantminmthemnextmdecadembecausemthe
mcomplexitymof meventsmandmthemrapiditymofmchangemaremincreasing.mHowever,mitmism
possiblem-mandmimportantm-mtomdiscussmthembroadmcategoriesmofmpressuresmthatmpro
bablymwill mhavemmajormeffectsmon morganization.mThemfourmareasmin mwhichmthempress
uresmformchangemappearmmostmpowerful minvolvempeople,mtechnology,minformationmp
rocessingmandmcommunication mandmcompetition.mTablem18.1mgivesmexamplesmof me
ach mof mthesemcategories.
TABLEm18.1mPressuresmformOrganizationmChange
CATEGORY EXAMPLE TYPEmOFmPRESSURE mOFmCHANGE
S
Peoplem Generation Demandsmformdifferentmtraining,mbenefits,mwor
mX mY mZ kplacemarrangements,mandmcompensationmsy
Twitters stems
Global mlabo
rmsuppliers
Seniormcitiz
ens
, Technology Manufactur Moremeducationmandmtrainingmformworkersmatm
ingmin mspac allmlevels,mmoremnewmproducts,mproductsmmov
e emfastermtommarket
Internetm
Global mdesi
gn mteams
InformationmProc Computerm Fastermreactionmtimes,mimmediatemresponsemt
essingmandmCom satellite omquestions,mnew mproductsmdifferentmofficemar
munication rangementsmtelecommuting
Communic
ations
Global msou
rcingm
Videoconfe
rencingm
Competitionm Global mmar Global mcompetition,mmoremcompetingmproduct
ketsm smwith mmoremfeaturesmandmoptionsmlowermcost
s,mhighermquality
Internation
al mtrademag
reement
Emergingm
nations
Peoplem
Approximatelym56mmillionmpeoplemweremborn min mthemUnitedmStatesmbetweenm
1946mandm1960.mThesembabymboomersmdifferedmsignificantlymfrommpreviousmgener
ationmwithmrespectmtomeducation,mexpectations,mandmvaluemsystems.mAsmthismgroup
mhasmaged,mthemmedianmagemof mthemU.S mpopulation mhasmgraduallymincreased,mpass
ingm32mformthemfirstmtimeminm1988mandmfurthermincreasingmtom36.8min m2008.mThemspe
cial mcharacteristicsmofmbabymboomersmshowmupmin mdistinctmpurchasingmpattersmthatm
affectmproductmandmserviceminnovation,mtechnologicalmchange,mandmmarketingmand
mpromotional mactivities.mEmploymentmpractices,mcompensation msystems,mpromotio
nmandmmanagerialmsuccessionmsystems,mandmthementiremconceptmofmhuman mresour
cemmanagementmweremalsomaffected.
Othermpopulation-relatedmpressuresmformchangeminvolvemthemgenerationsmth
atmsandwichmthembabymboomersmthemincreasingmnumbersmofmseniormcitizensmandmth
osemborn mafterm1960.mThemparentmofmthembabymboomersmaremlivingmlonger,mhealthie
rmlivesmthanmpreviousmgenerations,mandmtodaymtheymexpectmtomlivemthem“goodmlife”mt
hatmtheymmissedmwhen mtheymweremraisingmtheirmchildren.mThemimpactmof mthemlargem
numbermof mseniormcitizensmismalreadymevidentminmpart-timememploymentmpractices,mi
nmthemmarketingmof meverythingmfrommhamburgersmtompackagedmtoursmof mAsia,mandmi
nmservicemareasmsuch masmhealthcare,mrecreation,mandmfinancial mservices.mThempos-
1960mgenerationmofmworkersm-moften mcalledmGenerationmX,mwhomenteredmthemjobmm
arketminmthem1980sm-mwasmdifferentmfrommthembaby-boommgeneration.mSociologistsm
andmpsychologistmhavemidentifiedmamnewmgroup,moftenmcalledmMillennials,mborn mfro
mmroughlymbetweenm1980mandm2000m(expertsmdiffermon mstartman mendmdatesmfromma
smearlymasm1977mtomasmlatemasm2002),mwhomseemmtombemexperiencingmamdistinctman
dmseparatemlifemstageminmbetweenmadolescencemandmadulthoodmin mwhichmyoungmpe
oplemmaymjumpmfrommjobmtomjobmandmrelationshipmtomrelationship,moften mlivingmatmho
mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
AmReport
mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Presentedmto:
DR.mJAYmJAYmM.mPISUEŃAmMPA,mMBA
Facultymof mCollegemof mBusinessmManagementmandmAccountancy
CarlosmHiladomMemorial mStatemCollege
FortunemTownemCampus,mBacolodmCity
mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
In mPartial mFulfillmentmof mthemRequirementsmin mthemSubject
HumanmBehaviorminmOrganization
Bachelormof mSciencemin mAccountancy
ACADEMIC mYEAR m2020-2021
BSBAm2-Cm11:00-12:00mMTWTHF
Submittedmby:
Villarosa,mAngelicamMarie
Villarte,mGlendamB.mmm
mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
, TABLEmOFmCONTENTS
CHAPTER m18:mOrganizationmChangemandmDevelopment
Objectivesm……………………………………………………………1
Introduction m…………………………………………………………..1
Subtopics
ForcesmformChangem…………………………………………………………..1-4
ProcessmformPlannedmOrganization mChangem………………………………4-7
Organization mDevelopmentm…………………………………………….....7-14
ResistancemtomChangem……………………………………………………14-16
ManagingmSuccessful mOrganization mChangemandmDevelopmentm…….16-18
QuestionsmformDiscussion m…………………………………………………
WorksheetmActivitymNo.1mQuestionsm……………………………………………
LongmQuiz
TestmImMatchingmType
TestmIImTruemormFalse
TestmIIImEnumerations
Mini mCasemStudymQuestionsm………………………………………………..
,OBJECTIVES:
Aftermcompletingmthemchapter,mthemstudentsmwillmbemablemto:
⚫ Summarizemthemdominantmforcesmformchangemin morganizations,
⚫ Describemthemprocessmof mplannedmorganization mchange,m
⚫ Discussmseveral mapproachesmtomorganization mdevelopment,m
⚫ Explain mresistancemtomchange,mand
⚫ Identifymthemkeysmtommanagingmsuccessful morganizationmchangemandmdevelop
ment.
ChryslermandmFiatmaremtypicalmofmthempredicamentmin mwhichmmanymorganizati
onmfindmthemselves.mTheymhavemamgoodmbusinessmmodel mthatmworksmandmmakesmt
hemmamlotmof mmoney,mpossiblymformmanymyears.mThen,mthemenvironmentmchangesma
ndmthemformermbusinessmmodelmnomlongermworks.mCompaniesmthatmchangemapprop
riatelymcan mcontinuemasmviablembusiness.mThosemthatmdomnotmmakemthemrightmchang
esmeasemtomexitmbymgoingmoutmof mbusinessmormbymbeingmgobbledmupmbymamlargermorg
anizations.mThismchaptermismaboutmhowmorganizationmneedmtomfacemthemprospectmof
mchange mandmdevelop mprocessesmtomensuremtheirmviabilityminmamcomplex,mever-cha
ngingmglobal menvironment.mThemchaptermbeginsmwith mamdiscussion mof msomemofmthem
forcesmthatmcreatempressuresmformchangemfollowedmbymamdetailedmexplanation mof mth
emcomplexmchangemprocess.mThen,mwemdescribemorganizationmdevelopmentmandms
ourcesmof mresistancemtomchange,mfinishingmwith mamsummarymofmviewmof mhow mtomma
nagemchangemin morganizations.
FORCES mFOR mCHANGE
Anmorganization mismsubjectmtompressuresmformchangemfrommfarmtoommanymso
urcesmthanmcan mbemdiscussedmhere.mMoreover,mitmismdifficultmtompredictmwhatmtypesm
of mpressuresmformchangemwill mbemmostmsignificantminmthemnextmdecadembecausemthe
mcomplexitymof meventsmandmthemrapiditymofmchangemaremincreasing.mHowever,mitmism
possiblem-mandmimportantm-mtomdiscussmthembroadmcategoriesmofmpressuresmthatmpro
bablymwill mhavemmajormeffectsmon morganization.mThemfourmareasmin mwhichmthempress
uresmformchangemappearmmostmpowerful minvolvempeople,mtechnology,minformationmp
rocessingmandmcommunication mandmcompetition.mTablem18.1mgivesmexamplesmof me
ach mof mthesemcategories.
TABLEm18.1mPressuresmformOrganizationmChange
CATEGORY EXAMPLE TYPEmOFmPRESSURE mOFmCHANGE
S
Peoplem Generation Demandsmformdifferentmtraining,mbenefits,mwor
mX mY mZ kplacemarrangements,mandmcompensationmsy
Twitters stems
Global mlabo
rmsuppliers
Seniormcitiz
ens
, Technology Manufactur Moremeducationmandmtrainingmformworkersmatm
ingmin mspac allmlevels,mmoremnewmproducts,mproductsmmov
e emfastermtommarket
Internetm
Global mdesi
gn mteams
InformationmProc Computerm Fastermreactionmtimes,mimmediatemresponsemt
essingmandmCom satellite omquestions,mnew mproductsmdifferentmofficemar
munication rangementsmtelecommuting
Communic
ations
Global msou
rcingm
Videoconfe
rencingm
Competitionm Global mmar Global mcompetition,mmoremcompetingmproduct
ketsm smwith mmoremfeaturesmandmoptionsmlowermcost
s,mhighermquality
Internation
al mtrademag
reement
Emergingm
nations
Peoplem
Approximatelym56mmillionmpeoplemweremborn min mthemUnitedmStatesmbetweenm
1946mandm1960.mThesembabymboomersmdifferedmsignificantlymfrommpreviousmgener
ationmwithmrespectmtomeducation,mexpectations,mandmvaluemsystems.mAsmthismgroup
mhasmaged,mthemmedianmagemof mthemU.S mpopulation mhasmgraduallymincreased,mpass
ingm32mformthemfirstmtimeminm1988mandmfurthermincreasingmtom36.8min m2008.mThemspe
cial mcharacteristicsmofmbabymboomersmshowmupmin mdistinctmpurchasingmpattersmthatm
affectmproductmandmserviceminnovation,mtechnologicalmchange,mandmmarketingmand
mpromotional mactivities.mEmploymentmpractices,mcompensation msystems,mpromotio
nmandmmanagerialmsuccessionmsystems,mandmthementiremconceptmofmhuman mresour
cemmanagementmweremalsomaffected.
Othermpopulation-relatedmpressuresmformchangeminvolvemthemgenerationsmth
atmsandwichmthembabymboomersmthemincreasingmnumbersmofmseniormcitizensmandmth
osemborn mafterm1960.mThemparentmofmthembabymboomersmaremlivingmlonger,mhealthie
rmlivesmthanmpreviousmgenerations,mandmtodaymtheymexpectmtomlivemthem“goodmlife”mt
hatmtheymmissedmwhen mtheymweremraisingmtheirmchildren.mThemimpactmof mthemlargem
numbermof mseniormcitizensmismalreadymevidentminmpart-timememploymentmpractices,mi
nmthemmarketingmof meverythingmfrommhamburgersmtompackagedmtoursmof mAsia,mandmi
nmservicemareasmsuch masmhealthcare,mrecreation,mandmfinancial mservices.mThempos-
1960mgenerationmofmworkersm-moften mcalledmGenerationmX,mwhomenteredmthemjobmm
arketminmthem1980sm-mwasmdifferentmfrommthembaby-boommgeneration.mSociologistsm
andmpsychologistmhavemidentifiedmamnewmgroup,moftenmcalledmMillennials,mborn mfro
mmroughlymbetweenm1980mandm2000m(expertsmdiffermon mstartman mendmdatesmfromma
smearlymasm1977mtomasmlatemasm2002),mwhomseemmtombemexperiencingmamdistinctman
dmseparatemlifemstageminmbetweenmadolescencemandmadulthoodmin mwhichmyoungmpe
oplemmaymjumpmfrommjobmtomjobmandmrelationshipmtomrelationship,moften mlivingmatmho
