Test Bank for Organization Development and Change 11th Edition by Cummings .pdf

CHAPTER 1: OPERATIONS AND PRODUCTIVITY
m m m m




TRUE/FALSE

1. Somemof mthemoperations-
related mactivitiesmofmHardmRockmCafémincludemdesigningmmealsmand manalyzingmthemmformingredientm
costmand mlabormrequirements.
Truem(Globalmcompany mprofile,measy)

2. Themproduction mprocessmatmHard mRock mCafémismlimited mto mmealmpreparation mand mservingmcustomers.
Falsem(Globalmcompany mprofile,measy)

3. Allmorganizations, mincludingmservicemfirmsmsuch masmbanksmand mhospitals,mhavemamproduction mfunction.
Truem(Whatmismoperationsmmanagement? mmoderate)

4. Operationsmmanagementmismthemsetmofmactivitiesmthatmcreatemvaluemin mthemformmofmgoodsmand mserv
icesmby mtransformingminputsminto moutputs.
Truem(Whatmismoperationsmmanagement? measy)

5. An mexample mof mam"hidden"mproduction mfunction mismmoney mtransfersmatmbanks.
Truem(Whatmismoperationsmmanagement? mmoderate)

6. Onemreason mtomstudymoperationsmmanagementmismtomlearnmhowmpeoplemorganizemthemselvesm
formproductive menterprise.
Truem(Why mstudy mOM,measy)

7. Themoperationsmmanagermperformsmthemmanagementmactivitiesmofmplanning,morganizing,mstaffi
ng,mleading,mand mcontrollingmof mthemOMmfunction.
Truem(Whatmoperationsmmanagersmdo,measy)

8. "Howmmuchminventorymofmthismitemmshould mwemhave?"mismwithinmthemcriticalmdecision mare
amof mmanagingmquality.
Falsem(Whatmoperationsmmanagersmdo,measy)

9. In mordermto mhavemamcareermin moperationsmmanagement,monemmustmhavemamdegreeminmstatistic
smormquantitative mmethods.
Falsem(Whatmoperationsmmanagersmdo,measy)

10. Henry mFord mismknown masmthemFathermof mScientific mManagement.
Falsem(Themheritage mofmoperationsmmanagement,measy)

11. Shewhart’smcontributionsmto moperationsmmanagementmcamemduringmthemScientific mManagementmEra.
Falsem(Themheritage mofmoperationsmmanagement,measy)

12. Studentsmwantingmto mpursuemamcareermin moperationsmmanagementmwillmfind mmultidisciplin
ary mknowledge mbeneficial.
Truem(WheremaremthemOMmjobs? measy)


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,13. Customerminteraction mismoften mhigh mformmanufacturingmprocesses, mbutmlowmformservices.
Falsem(Operationsminmthemservice msector,mmoderate)

14. Productivity mismmoremdifficultmto mimprovemin mthemservicemsector.
Truem(Themproductivity mchallenge,mmoderate)

15. Manufacturingmnowmconstitutesmthemlargestmeconomic msectormin mpostindustrialmsocieties.
Falsem(Operationsminmthemservice msector,mmoderate)

16. In mthempastmhalf-
century,mthemnumbermofmpeoplememployed minmmanufacturingmhasmmoremormlessmheld msteady,mbutm
each mmanufacturingmemployee mismmanufacturingmaboutm20 mtimesmasmmuch.
Truem(Operationsminmthemservice msector,measy)

17. Amknowledge msociety mismonemthatmhasmmigratedmfrommwork mbasedmonmknowledgemto monembase
d mon mmanualmwork.
Falsem(Themproductivity mchallenge,measy)

18. Productivity mismthemtotalmvaluemofmallminputsmtomthemtransformationmprocessmdividedmbymthemtotalmv
aluemof mthemoutputsmproduced.
Falsem(Themproductivity mchallenge,measy)

19. Measuringmthemimpactmofmamcapitalmacquisition mon mproductivity misman mexample mof mmulti-
factormproductivity.
Falsem(Themproductivity mchallenge,mmoderate)

20. Ethicalmand msocialmdilemmasmarisembecause mstakeholdersmof mambusinessmhavemconflictingmperspectives.
Truem(Ethicsmandmsocialmresponsibility,measy)m{AACSB:mEthicalmReasoning}

MULTIPLE CHOICE m




21. AtmHard mRock mCafé,mtasksmthatmreflectmoperationsmormoperationsmmanagementminclude
a. designingmmeals
b. testingmmealsm(recipes)
c. analyzingmmealsmformthemcostmof mingredients
d. preparingmemployee mschedules
e. allmof mthemabove
em(Globalmcompany mprofile,measy)

22. An moperationsmtask mperformed matmHard mRock mCafémis
a. borrowingmfundsmto mbuild mamnewmrestaurant
b. advertisingmchangesmin mthemrestaurantmmenu
c. calculatingmrestaurantmprofitmand mloss
d. preparingmemployee mschedules
e. allmof mthemabove
dm(Globalmcompany mprofile,mmoderate)




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,23. Operationsmmanagementmismapplicable
a. mostly mto mthemservicemsector
b. to mservicesmexclusively
c. mostly mto mthemmanufacturingmsector
d. to mallmfirms,mwhethermmanufacturingmand mservice
e. to mthemmanufacturingmsectormexclusively
dm(Whatmismoperationsmmanagement? mmoderate)

24. Which mof mthemfollowingmaremthemprimary mfunctionsmof mallmorganizations?
a. operations,mmarketing,mand mhuman mresources
b. marketing,mhuman mresources,mand mfinance/accounting
c. sales,mquality mcontrol,mand moperations
d. marketing,moperations, mand mfinance/accounting
e. research mand mdevelopment, mfinance/accounting, mand mpurchasing
dm(Organizing mto mproduce mgoodsmandmservices,mmoderate)

25. Budgeting,mpayingmthembills,mand mcollection mof mfundsmaremactivitiesmassociated mwith mthe
a. managementmfunction
b. controlmfunction
c. finance/accountingm function
d. production/operations m function
e. staffingmfunction
cm(Organizing mto mproduce mgoodsmandmservices,mmoderate)

26. Which mof mthemfollowingmwould mnotmbeman moperationsmfunction min mamfast-food mrestaurant?
a. advertisingmand mpromotion
b. designingmthemlayoutmof mthemfacility
c. maintainingmequipment
d. makingmhamburgersmand mfries
e. purchasingmingredients
a m(Organizing mto mproduce mgoodsmandmservices,mmoderate)

27. Themmarketingmfunction'smmain mconcern mismwith
a. producingmgoodsmormprovidingmservices
b. procuringmmaterials,msupplies,mand mequipment
c. buildingmand mmaintainingmampositive mimage
d. generatingmthemdemand mformthemorganization'smproductsmormservices
e. securingmmonetary mresources
dm(Organizing mto mproduce mgoodsmandmservices,mmoderate)

28. Reasonsmto mstudy mOperationsmManagementminclude
a. studyingmwhy mpeople morganize mthemselvesmformfreementerprise
b. knowingmhowmgoodsmand mservicesmaremconsumed
c. understandingmwhatmhuman mresource mmanagersmdo
d. learningmaboutmamcostly mpartmof mthementerprise
e. allmof mthemabove
dm(Why mstudy mOM? mmoderate)




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, 29. Reasonsmto mstudy mOperationsmManagementminclude mlearningmabout
a. why mpeople morganize mthemselvesmformproductive menterprise
b. howmgoodsmand mservicesmaremproduced
c. whatmoperationsmmanagersmdo
d. amcostly mpartmof mthementerprise
e. allmof mthemabove
em(Why mstudy mOM? measy)

30. Themfivemelementsmin mthemmanagementmprocessmare
a. plan,mdirect,mupdate,mlead,mand msupervise
b. accounting/finance, mmarketing,moperations, mand mmanagement
c. organize,mplan,mcontrol,mstaff,mand mmanage
d. plan,morganize,mstaff,mlead,mand mcontrol
e. plan,mlead,morganize,mmanage,mand mcontrol
dm(Whatmdo moperationsmmanagersmdo? measy)

31. Illiteracy mandmpoormdietsmhavembeenmknownmtomcostmcountriesmup mtomwhatmpercentmofmt
heirmproductivity?
a. 2%
b. 5%
c. 10%
d. 20%
e. 50%
dm(Productivity mvariables,mmoderate)m{AACSB:mMulticulturemandmDiversity}

32. Which mof mthemfollowingmismnotman melementmof mthemmanagementmprocess?
a. controlling
b. leading
c. planning
d. pricing
e. staffing
dm(Whatmdo moperationsmmanagersmdo? measy)

33. An moperationsmmanagermismnotmlikely mto mbeminvolved min
a. themdesign mof mgoodsmand mservicesmto msatisfy mcustomers' mwantsmand mneeds
b. themquality mof mgoodsmand mservicesmto msatisfy mcustomers' mwantsmand mneeds
c. themidentification mof mcustomers' mwantsmand mneeds
d. work mschedulingmto mmeetmthemduemdatesmpromised mto mcustomers
e. maintenance mschedules
cm(Whatmdo moperationsmmanagersmdo? measy)

34. Allmof mthemfollowingmdecisionsmfallmwithin mthemscopemof moperationsmmanagementmexceptmfor
a. financialmanalysis
b. design mof mgoodsmand mprocesses
c. location mof mfacilities
d. managingmquality
e. Allmof mthemabove mfallmwithin mthemscope mof moperationsmmanagement.
a m(Whatmdo moperationsmmanagersmdo? measy)




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