Test Bank for Managing Quality Integrating the Supply Chain, 17th Edition by S. Thomas Foster.pdf

,ManagingqQuality:qIntegratingqtheqSupplyqChain,q6eq(Foster)qC
hapterq1q DifferingqPerspectivesqonqQuality

1) WhichqofqtheqfollowingqisqnotqoneqofqGarvin'sqeightqqualityqdimensions?
A) reliability
B) performance
C) conformance
D) aesthetics
E) efficiency
qAnswer:q Eq

Diff:q2
LearningqOutcome:q Discussqtheqtotalqcostqofqqualityqandqcompareqtheqcommonqmethodsqofqmanagi
ngqquality
LO:q 1.1:qRecognizeqthatqdifferentqdimensionsqofqqualityqexist.qAACS
B:q ApplicationqofqKnowledge
Type:q Concept

2) WhichqofqtheqfollowingqisqnotqoneqofqParasuraman,qZeithamel,qandqBerry'sqdimensionsqofqs
erviceqquality?
A) tangibles
B) serviceqreliability
C) contiguity
D) responsiveness
E) assurance
qAnswer:q Cq

Diff:q2
LearningqOutcome:q Discussqtheqtotalqcostqofqqualityqandqcompareqtheqcommonqmethodsqofqmanagi
ngqquality
LO:q 1.1:qRecognizeqthatqdifferentqdimensionsqofqqualityqexist.qAACS
B:q ApplicationqofqKnowledge
Type:q Concept

3) Whyqisqserviceqqualityqmoreqdifficultqtoqdefineqthanqproductqquality?
Answer:q Whileqservicesqandqproductionqshareqmanyqattributes,qservicesqhaveqmoreqdiverseqquality
qattributesqthanqproducts.qForqexample,qaqproductqlikeqaqpersonalqcomputerqisqtypicallyqevaluatedqo

nqitsqmerits,qandqitqmakesqlittleqdifferenceqtoqthequserqwhetherqtheqpersonqthatqassembledqtheqcompu
terqwasqinqaqbadqmood.qServiceqsettingsqareqmoreqcomplex;qthusqqualityqisqmoreqdifficultqtoqdefine.q
Aqcustomerqofqaqrestaurant,qforqexample,qevaluatesqtheqqualityqofqtheqrestaurantqnotqonlyqonqtheqmer
itsqofqtheqfood,qbutqalsoqonqtheqdemeanorqofqtheqemployees,qtheqspeedqofqtheqservice,qtheqlocationqofq
theqrestaurant,qtheqpleasantnessqofqtheqsurroundings,qandqsoqforth.
Diff:q2
LearningqOutcome:q Discussqtheqtotalqcostqofqqualityqandqcompareqtheqcommonqmethodsqofqmanagi
ngqquality
LO:q 1.1:qRecognizeqthatqdifferentqdimensionsqofqqualityqexist.qAACS
B:q ApplicationqofqKnowledge
Type:q Application

4) refersqtoqtheqefficiencyqwithqwhichqaqproductqachievesqitsqintendedqpurpose.

,A) Performance
B) Features
C) Reliability
D) Conformance
E) Serviceability
qAnswer:q Aq Dif

f:q2
LearningqOutcome:q Discussqtheqtotalqcostqofqqualityqandqcompareqtheqcommonqmethodsqofqmanagi
ngqquality
LO:q 1.2:qBeqableqtoqdiscussqtheqqualityqdimensions.q
AACSB:q ApplicationqofqKnowledge
Type:q Concept

5) WhichqofqGarvin'sqdimensionsqofqqualityqincludeqtheq"bellsqandqwhistles"qcontainedqinqp
roducts?
A) performance
B) conformance
C) features
D) aesthetics
E) perceivedqquality
qAnswer:q C

Diff:q2
LearningqOutcome:q Discussqtheqtotalqcostqofqqualityqandqcompareqtheqcommonqmethodsqofqmanagi
ngqquality
LO:q 1.2:qBeqableqtoqdiscussqtheqqualityqdimensions.q
AACSB:q ApplicationqofqKnowledge
Type:q Concept

6) refersqtoqtheqpropensityqforqaqproductqtoqperformqconsistentlyqoverqitsqusefulqdesignqli
fe.
A) Conformance
B) Durability
C) Perceivedqquality
D) Reliability
E) Serviceability
qAnswer:q Dq Dif

f:q1
LearningqOutcome:q Discussqtheqtotalqcostqofqqualityqandqcompareqtheqcommonqmethodsqofqmanagi
ngqquality
LO:q 1.2:qBeqableqtoqdiscussqtheqqualityqdimensions.q
AACSB:q ApplicationqofqKnowledge
Type:q Concept

, 7) Whichqofqtheqfollowingqisqtheqmostqtraditionalqdimensionqofqquality?
A) durability
B) reliability
C) features
D) performance
E) conformance
qAnswer:q EqDif

f:q1
LearningqOutcome:q Discussqtheqtotalqcostqofqqualityqandqcompareqtheqcommonqmethodsqofqmanagi
ngqquality
LO:q 1.2:qBeqableqtoqdiscussqtheqqualityqdimensions.q
AACSB:q ApplicationqofqKnowledge
Type:q Concept

8) isqtheqdegreeqtoqwhichqaqproductqtoleratesqstressqorqtraumaqwithoutqfailing.
A) Serviceability
B) Conformance
C) Durability
D) Performance
E) Reliability
qAnswer:q Cq

Diff:q1
LearningqOutcome:q Discussqtheqtotalqcostqofqqualityqandqcompareqtheqcommonqmethodsqofqmanagi
ngqquality
LO:q 1.2:qBeqableqtoqdiscussqtheqqualityqdimensions.q
AACSB:q ApplicationqofqKnowledge
Type:q Concept

9) isqtheqeaseqofqrepairqforqaqproduct.
A) Durability
B) Reliability
C) Conformance
D) Contiguity
E) Serviceability
qAnswer:q E

Diff:q1
LearningqOutcome:q Discussqtheqtotalqcostqofqqualityqandqcompareqtheqcommonqmethodsqofqmanagi
ngqquality
LO:q 1.2:qBeqableqtoqdiscussqtheqqualityqdimensions.q
AACSB:q ApplicationqofqKnowledge
Type:q Concept