ICHAELbR.bSOLOMON,bGREGbW.bMARSHALLbANDbELNORAbW.bSTUART
TABLEbOFbCONTENT
PARTb1:bUNDERSTANDbTHEbVALUEbPROPOSITION
1. WelcomebtobthebWorldbofbMarketing:bCreatebandbDeliverbValue
2. Global,bEthical,bandbSustainablebMarketing
3. StrategicbMarketbPlanning
Supplement:bBuildbabMarketingbPlan
PARTb2:bDETERMINEbTHEbVALUEbPROPOSITIONSbDIFFERENTbCUSTOMERSbWANT
4. MarketbResearch
5. MarketingbAnalytics:bWelcomebtobthebErabofbBigbData!
6. UnderstandbConsumerbandbBusinessbMarkets
7. Segmentation,bTargetbMarketing,bandbPositioning
,PARTb3:bDEVELOPbTHEbVALUEbPROPOSITIONbFORbTHEbCUSTOMER
8. ProductbI:bInnovationbandbNewbProductbDevelopment
9. ProductbII:bProductbStrategy,bBranding,bandbProductbManagement
10. Price:bWhatbIsbthebValuebPropositionbWorth?
Supplement:bMarketingbMath
PARTb4:bDELIVERbANDbCOMMUNICATEbTHEbVALUEbPROPOSITION
11. DeliverbthebGoods:bDeterminebthebDistributionbStrategy
12. DeliverbthebCustomerbExperience:bGoodsbandbServicesbviabBricksbandbClicks
13. PromotionbI:bAdvertisingbOnebtobManybMarketingbCommunications
14. PromotionbII:bSocialbMediabMarketingbandbOtherbCommunicationbTools
, Marketing:bRealbPeople,bRealbChoices,b10eb(Solomon)
Chapterb1b WelcomebtobthebWorldbofbMarketing:bCreatebandbDeliverbValue
1) Ab isbthebultimatebuserbofbabgoodborbservice.
A) stakeholder
B) market
C) targetbmarket
D) marketer
E) consumerbAn
swer:b EbDifficul
ty:b Easy
LO:b 1.1:bExplainbwhatbmarketingbis,bthebmarketingbmix,bwhatbcanbbebmarketedbandbthebvaluebofbma
rketing
2) isbthebactivity,bsetbofbinstitutions,bandbprocessesbforbcreating,bcommunicating,bdeliver
ing,bandbexchangingbofferingsbthatbhavebvaluebforbcustomers,bclients,bpartners,bandbsocietybatblarge.
A) Demandbsatisfaction
B) Competitivebadvantagebbuilding
C) Marketing
D) Totalbqualitybmanagement
E) Valuebchainbmanagementb
Answer:b C
Difficulty:b Easy
LO:b 1.1:bExplainbwhatbmarketingbis,bthebmarketingbmix,bwhatbcanbbebmarketedbandbthebvaluebofbma
rketing
AACSB:b Writtenbandboralbcommunication
3) Theb
consistsbofbthebtoolsbanborganizationbusesbtobcreatebabdesiredbresponsebamongbabsetbofbpredefine
dbconsumers.
A) sharingbeconomy
B) marketbposition
C) valuebproposition
D) marketplace
E) marketingbmix
bAnswer:b EbDiffi
culty:b Easy
LO:b 1.1:bExplainbwhatbmarketingbis,bthebmarketingbmix,bwhatbcanbbebmarketedbandbthebvaluebofbma
rketing