, TESTfBANKfFORfMANAGEMENTf7THfEDITIONfWILLIAMS
TablefoffContent
1. Management.
2. HistoryfoffManagement.
3. OrganizationalfEnvironmentsfandfCultures.
4. EthicsfandfSocialfResponsibility.
5. PlanningfandfDecisionfMaking.
6. OrganizationalfStrategy.
7. InnovationfandfChange.
8. GlobalfManagement.
9. DesigningfAdaptivefOrganizations.
10. ManagingfTeams.
11. ManagingfHumanfResourcefSystems.
12. ManagingfIndividualsfandfafDiversefWorkfForce.
13. Motivation.
14. Leadership.
15. ManagingfCommunication.
16. Control.
17. ManagingfInformation.
18. ManagingfServicefandfManufacturingfOperations.
,Chapter 1: Management
f f
TRUE/FALSE
1. Whilefgoodfmanagementfisfbasicftofstartingfandfgrowingfafbusiness,foncefsomefmeasurefoffsuc
cessfhasfbeenfachieved,fgoodfmanagementfbecomesflessfimportant.
ANS:f F
Goodfmanagementfisfbasicftofstartingfafbusiness,fgrowingfafbusiness,fandfmaintainingfafbusinessfoncefitfhasfa
chievedfsomefmeasurefoffsuccess.
PTS:f f 1 DIF: Easy REF:f f 6 TOP:f AACSBfAnalytic
KEY:f CreationfoffValue
2. Managersfarefresponsiblefforfdoingfthefbasicfworkfinfthefcompany.
ANS:f F
Thefmanager’sfjobfisfnotftofdofthefbasicfworkfinfthefcompany,fbutftofhelpfothersfdoftheirfwork.
PTS:f 1 DIF: Easy REF:f 7
TOP:f AACSBfReflectivefThinkingfKEY:f CreationfoffValue
3. Companiesfthatfplanfhaveflargerfprofitsfandffasterfgrowthfthanfcompaniesfthatfdon’t.
ANS:f T PTS:f f 1 DIF: Easy REF:f f 9
TOP:f AACSBfReflectivefThinking KEY:f CreationfoffValue
4. Thefclassicalffunctionsfoffmanagementfaref(1)fmakingfthingsfhappen,f(2)fmeetingfthefco
mpetition,f(3)forganizingfpeople,fprojects,fandfprocesses,fandf(4)fleading.
ANS:f F
Thefclassicalffunctionsfoffmanagementfarefplanning,forganizing,fleading,fandfcontrolling.
PTS:f 1 DIF: Moderate REF:f 8
TOP:f AACSBfReflectivefThinkingfKEY:f LeadershipfPrinciplesf|fHRMf|fStrategy
| CreationfoffValue
f f
5. AccordingftofWhatfReallyfWorks,fMeta-Analysis,fmeta-
analysisfisfafresearchftoolfthatfcombinesfthefresultsfoffafnumberfoffresearchfstudies.
ANS:f T PTS:f f 1 DIF: Easy REF:f f 10-11
TOP:f AACSBfReflectivefThinking KEY:f CreationfoffValue
6. AccordingftofthefWhatfReallyfWorksfbox,fmeta-
analysisfisfusefulfforfmanagementftheoristsfandfresearchers,fbutfitfhasflittlefvaluefforfthefpracticingfmanager
.
ANS:f F
Meta-
analysisfisfalsofusefulfforfpracticingfmanagers,fbecausefitfshowsfwhatfworksfandfthefconditionsfunderfwhichf
managementftechniquesfmayfworkfbetterforfworsefinfthef“realfworld.”
, PTS:f 1 DIF: Moderate REF:f 10-11
TOP:f AACSBfReflectivefThinkingfKEY:f CreationfoffValue
7. Topfmanagersfarefresponsiblefforfcreatingfafcontextfforfchangefinftheforganization.
ANS:f T PTS:f f 1 DIF: Moderate REF:f f 13-14
TOP:f AACSBfReflectivefThinking KEY:f CreationfoffValue
8. Topfmanagersfarefthefmanagersfresponsiblefforffacilitatingfteamfactivitiesftowardfgoalfac
complishment.
ANS:f F
Topfmanagersfarefexecutivesfresponsiblefforfthefoverallfdirectionfofftheforganization;fteamfleadersfarefthefmanage
rsfresponsiblefforffacilitatingfteamfactivitiesftowardfgoalfaccomplishment.
PTS:f 1 DIF: Moderate REF:f 13-
14f(Exhibitf1.2)fTOP:f AACSBfReflectivefThinking
KEY:f GroupfDynamics
9. Asfthefhealth-
carefteamfleaderfforfCommercefBank,fEmmettfConlonfisfresponsiblefforffacilitatingfhisfteam’sfperformancefa
ndfshouldfnotfbefinvolvedfwithfanyfemployeesfoutsidefoffhisfteam.
ANS:f F
Teamfleadersfarefresponsiblefnotfonlyfforffacilitatingfteamfperformance,fbutfalsofforfactingfasfliaisonsfbetwee
nftheirfteamsfandfotherfcompanyfteams.
PTS:f 1 DIF: Moderate REF:f 16-17
TOP:f AACSBfAnalyticfKEY:f GroupfDynamicsf|fLeadershipfPrincipl
es
10. Typicalftitlesfusedfforftopfmanagersfarefgeneralfmanager,fplantfmanager,fregionalfmanager,fandfdiv
isionalfmanager.
ANS:f F
Thesefareftypicalftitlesfforfmiddlefmanagers,fnotftopfmanagers.fSeefExhibitf1.2.
PTS:f 1 DIF: Moderate REF:f 13-
14f(Exhibitf1.2)f TOP:f AACSBfReflectivefThinking
KEY:f CreationfoffValuef|fHRM
11. First-
linefmanagersfarefresponsiblefforfsettingfobjectivesfconsistentfwithforganizationalfgoalsfandfplanningfandfim
plementingfsubunitfstrategiesfforfachievingfthesefobjectives.
ANS:f F
Thisfisfthefresponsibilityfoffmiddlefmanagers.fSeefExhibitf1.2.
PTS:f 1 DIF: Moderate REF:f 15
TOP:f AACSBfReflectivefThinkingfKEY:f Strategy
12. Bandai,fthefthird-
largestftoyfmakerfinfthefworld,fhasfembarkedfonfafseriesfoffacquisitionsfinfanfeffortftofbecomefthefleadingft
oyfmakerfinfthefworld.f Thefdecisionftofadoptfthisfgoalfwasfmostflikelyfmadefbyfitsftopfmanagement.
TablefoffContent
1. Management.
2. HistoryfoffManagement.
3. OrganizationalfEnvironmentsfandfCultures.
4. EthicsfandfSocialfResponsibility.
5. PlanningfandfDecisionfMaking.
6. OrganizationalfStrategy.
7. InnovationfandfChange.
8. GlobalfManagement.
9. DesigningfAdaptivefOrganizations.
10. ManagingfTeams.
11. ManagingfHumanfResourcefSystems.
12. ManagingfIndividualsfandfafDiversefWorkfForce.
13. Motivation.
14. Leadership.
15. ManagingfCommunication.
16. Control.
17. ManagingfInformation.
18. ManagingfServicefandfManufacturingfOperations.
,Chapter 1: Management
f f
TRUE/FALSE
1. Whilefgoodfmanagementfisfbasicftofstartingfandfgrowingfafbusiness,foncefsomefmeasurefoffsuc
cessfhasfbeenfachieved,fgoodfmanagementfbecomesflessfimportant.
ANS:f F
Goodfmanagementfisfbasicftofstartingfafbusiness,fgrowingfafbusiness,fandfmaintainingfafbusinessfoncefitfhasfa
chievedfsomefmeasurefoffsuccess.
PTS:f f 1 DIF: Easy REF:f f 6 TOP:f AACSBfAnalytic
KEY:f CreationfoffValue
2. Managersfarefresponsiblefforfdoingfthefbasicfworkfinfthefcompany.
ANS:f F
Thefmanager’sfjobfisfnotftofdofthefbasicfworkfinfthefcompany,fbutftofhelpfothersfdoftheirfwork.
PTS:f 1 DIF: Easy REF:f 7
TOP:f AACSBfReflectivefThinkingfKEY:f CreationfoffValue
3. Companiesfthatfplanfhaveflargerfprofitsfandffasterfgrowthfthanfcompaniesfthatfdon’t.
ANS:f T PTS:f f 1 DIF: Easy REF:f f 9
TOP:f AACSBfReflectivefThinking KEY:f CreationfoffValue
4. Thefclassicalffunctionsfoffmanagementfaref(1)fmakingfthingsfhappen,f(2)fmeetingfthefco
mpetition,f(3)forganizingfpeople,fprojects,fandfprocesses,fandf(4)fleading.
ANS:f F
Thefclassicalffunctionsfoffmanagementfarefplanning,forganizing,fleading,fandfcontrolling.
PTS:f 1 DIF: Moderate REF:f 8
TOP:f AACSBfReflectivefThinkingfKEY:f LeadershipfPrinciplesf|fHRMf|fStrategy
| CreationfoffValue
f f
5. AccordingftofWhatfReallyfWorks,fMeta-Analysis,fmeta-
analysisfisfafresearchftoolfthatfcombinesfthefresultsfoffafnumberfoffresearchfstudies.
ANS:f T PTS:f f 1 DIF: Easy REF:f f 10-11
TOP:f AACSBfReflectivefThinking KEY:f CreationfoffValue
6. AccordingftofthefWhatfReallyfWorksfbox,fmeta-
analysisfisfusefulfforfmanagementftheoristsfandfresearchers,fbutfitfhasflittlefvaluefforfthefpracticingfmanager
.
ANS:f F
Meta-
analysisfisfalsofusefulfforfpracticingfmanagers,fbecausefitfshowsfwhatfworksfandfthefconditionsfunderfwhichf
managementftechniquesfmayfworkfbetterforfworsefinfthef“realfworld.”
, PTS:f 1 DIF: Moderate REF:f 10-11
TOP:f AACSBfReflectivefThinkingfKEY:f CreationfoffValue
7. Topfmanagersfarefresponsiblefforfcreatingfafcontextfforfchangefinftheforganization.
ANS:f T PTS:f f 1 DIF: Moderate REF:f f 13-14
TOP:f AACSBfReflectivefThinking KEY:f CreationfoffValue
8. Topfmanagersfarefthefmanagersfresponsiblefforffacilitatingfteamfactivitiesftowardfgoalfac
complishment.
ANS:f F
Topfmanagersfarefexecutivesfresponsiblefforfthefoverallfdirectionfofftheforganization;fteamfleadersfarefthefmanage
rsfresponsiblefforffacilitatingfteamfactivitiesftowardfgoalfaccomplishment.
PTS:f 1 DIF: Moderate REF:f 13-
14f(Exhibitf1.2)fTOP:f AACSBfReflectivefThinking
KEY:f GroupfDynamics
9. Asfthefhealth-
carefteamfleaderfforfCommercefBank,fEmmettfConlonfisfresponsiblefforffacilitatingfhisfteam’sfperformancefa
ndfshouldfnotfbefinvolvedfwithfanyfemployeesfoutsidefoffhisfteam.
ANS:f F
Teamfleadersfarefresponsiblefnotfonlyfforffacilitatingfteamfperformance,fbutfalsofforfactingfasfliaisonsfbetwee
nftheirfteamsfandfotherfcompanyfteams.
PTS:f 1 DIF: Moderate REF:f 16-17
TOP:f AACSBfAnalyticfKEY:f GroupfDynamicsf|fLeadershipfPrincipl
es
10. Typicalftitlesfusedfforftopfmanagersfarefgeneralfmanager,fplantfmanager,fregionalfmanager,fandfdiv
isionalfmanager.
ANS:f F
Thesefareftypicalftitlesfforfmiddlefmanagers,fnotftopfmanagers.fSeefExhibitf1.2.
PTS:f 1 DIF: Moderate REF:f 13-
14f(Exhibitf1.2)f TOP:f AACSBfReflectivefThinking
KEY:f CreationfoffValuef|fHRM
11. First-
linefmanagersfarefresponsiblefforfsettingfobjectivesfconsistentfwithforganizationalfgoalsfandfplanningfandfim
plementingfsubunitfstrategiesfforfachievingfthesefobjectives.
ANS:f F
Thisfisfthefresponsibilityfoffmiddlefmanagers.fSeefExhibitf1.2.
PTS:f 1 DIF: Moderate REF:f 15
TOP:f AACSBfReflectivefThinkingfKEY:f Strategy
12. Bandai,fthefthird-
largestftoyfmakerfinfthefworld,fhasfembarkedfonfafseriesfoffacquisitionsfinfanfeffortftofbecomefthefleadingft
oyfmakerfinfthefworld.f Thefdecisionftofadoptfthisfgoalfwasfmostflikelyfmadefbyfitsftopfmanagement.
