ch1
Student:f
1. Operationsfmanagersfarefresponsiblefforfassessingfconsumerfwantsfandfneedsfandfsellingfandfpromotingftheforg
anization'sfgoodsforfservices.
True False
2. Often,fthefcollectivefsuccessforffailurefoffcompanies'foperationsffunctionsfwillfimpactfthefabilityfoffafnationftofc
ompetefwithfotherfnations.
True False
3. Companiesfarefeitherfproducingfgoodsforfdeliveringfservices.fThisfmeansfthatfonlyfonefofftheftwoftypesfoffoper
ationsfmanagementfstrategiesfarefused.
True False
4. Operations,fmarketing,fandffinanceffunctionfindependentlyfoffeachfotherfinfmostforganizations.fTr
ue False
5. Thefgreaterfthefdegreefoffcustomerfinvolvement,fthefmorefchallengingfthefdesignfandfmanagementfoffope
rations.
True False
6. Goodsfproducingforganizationsfarefnotfinvolvedfinfservicefactivities.fTr
ue False
7. Servicefoperationsfrequirefadditionalfinventoryfbecausefoffthefunpredictabilityfoffconsumerfdemand.fTr
ue False
8. Thefvaluefoffoutputsfisfmeasuredfbyfthefpricesfcustomersfarefwillingftofpayfforfgoodsforfservices.fTrue
False
,9. Thefusefoffmodelsfwillfguaranteefthefbestfpossiblefdecisions.fTr
ue False
10. Peoplefwhofworkfinftheffieldfoffoperationsfshouldfhavefskillsfthatfincludefbothfknowledgefandfpeoplefskill
s.
True False
11. Assemblyflinesfachievedfproductivityfbutfatfthefexpensefoffstandardfoffliving.fTr
ue False
12. Thefoperationsfmanagerfhasfprimaryfresponsibilityfforfmakingfoperationsfsystemfdesignfdecisions,fsuchfasfsys
temfcapacityfandflocationfofffacilities.
True False
13. Thefwordf"technology"fisfusedfonlyftofreferftof"informationftechnology".fTr
ue False
14. ‘Valuefadded'fbyfdefinitionfisfalwaysfafpositivefnumberfsincef'added'fimpliesfincreases.fTr
ue False
15. Servicefoftenfrequiresfgreaterflaborfcontent,fwhereasfmanufacturingfisfmorefcapitalfintensive.fTr
ue False
16. Measurementfoffproductivityfinfservicefisfmorefstraightforwardfthanfinfmanufacturingfsincefitfisfnotfnec
essaryftoftakefintofaccountfthefcostfoffmaterials.
True False
17. Special-
purposeftechnologyfisfafcommonfwayfoffofferingfincreasedfcustomizationfinfmanufacturingforfservicesfwithou
tftakingfonfadditionalflaborfcosts.
True False
,18. Onefconcernfinfthefdesignfoffproductionfsystemsfisfthefdegreefoffstandardization.fTr
ue False
19. Mostfpeoplefencounterfoperationsfonlyfinfprofit-
makingforganizations.fTrue False
20. Servicefinvolvesfafmuchfhigherfdegreefoffcustomerfcontactfthanfmanufacturing.fTr
ue False
21. Afsystemsfapproachfemphasizesfinterrelationshipsfamongfsubsystems,fbutfitsfmainfthemefisfthatfthefwholefisfg
reaterfthanfthefsumfoffitsfindividualfparts.
True False
22. ThefParetofphenomenonfisfonefoffthefmostfimportantfandfpervasivefconceptsfthatfcanfbefappliedfatfallflevelsfoffm
anagement.
True False
23. Operationsfmanagers,fwhofusuallyfusefquantitativefapproaches,farefnotfreallyfconcernedfwithfethicalfdec
ision-making.
True False
24. Thefoptimalfsolutionsfproducedfbyfquantitativeftechniquesfshouldfalwaysfbefevaluatedfinftermsfofftheflargerffra
mework.
True False
25. Managersfshouldfmostfoftenfrelyfonfquantitativeftechniquesfforfimportantfdecisionsfsincefquantitativefap
proachesfresultfinfmorefaccuratefdecisions.
True False
26. Manyfoperationsfmanagementfdecisionsfcanfbefdescribedfasftradeoffs.fTr
ue False
, 27. Afsystemsfapproachfmeansfthatfwefconcentratefonfefficiencyfwithinfafsubsystemfandftherebyfassurefoverallfeffi
ciency.
True False
28. PriorftofthefIndustrialfRevolution,fgoodsfwerefproducedfprimarilyfbyfcraftsmenforftheirfapprenticesfusingfcus
tomfmadefparts.
True False
29. EltonfMayo'sf"HawthornefExperiment"fwasftheffocalfpointfoffthefHumanfRelationsfMovement,fwhichfem
phasizedfthefimportancefoffthefhumanfelementfinfjobfdesign.
True False
30. AmongfFord'sfmanyfcontributionsfwasfthefintroductionfoffmassfproduction,fusingfthefconceptfoffint
erchangeablefpartsfandfdivisionfofflabor.
True False
31. Operationsfmanagementfandfmarketingfareftheftwoffunctionalfareasfthatfexistftofsupportfactivitiesfinfotherffun
ctionsfsuchfasfaccounting,ffinance,fITfandfhumanfresources.
True False
32. Leanfproductionfsystemsfincorporatefthefadvantagesfoffbothfmassfproductionfandfcraftfproduction.fTru
e False
33. Asfanfabstractionfoffreality,fafmodelfisfafsimplifiedfversionfoffafrealfphenomenon.fTru
e False
34. Leanfproductionfsystemsfusefafhighlyfskilledfworkfforcefandfflexiblefequipment.
True False
35. Thefleanfproductionfphilosophyfhasfbeenfslowftofbefadoptedfinfservicefindustries.fTr
ue False
Student:f
1. Operationsfmanagersfarefresponsiblefforfassessingfconsumerfwantsfandfneedsfandfsellingfandfpromotingftheforg
anization'sfgoodsforfservices.
True False
2. Often,fthefcollectivefsuccessforffailurefoffcompanies'foperationsffunctionsfwillfimpactfthefabilityfoffafnationftofc
ompetefwithfotherfnations.
True False
3. Companiesfarefeitherfproducingfgoodsforfdeliveringfservices.fThisfmeansfthatfonlyfonefofftheftwoftypesfoffoper
ationsfmanagementfstrategiesfarefused.
True False
4. Operations,fmarketing,fandffinanceffunctionfindependentlyfoffeachfotherfinfmostforganizations.fTr
ue False
5. Thefgreaterfthefdegreefoffcustomerfinvolvement,fthefmorefchallengingfthefdesignfandfmanagementfoffope
rations.
True False
6. Goodsfproducingforganizationsfarefnotfinvolvedfinfservicefactivities.fTr
ue False
7. Servicefoperationsfrequirefadditionalfinventoryfbecausefoffthefunpredictabilityfoffconsumerfdemand.fTr
ue False
8. Thefvaluefoffoutputsfisfmeasuredfbyfthefpricesfcustomersfarefwillingftofpayfforfgoodsforfservices.fTrue
False
,9. Thefusefoffmodelsfwillfguaranteefthefbestfpossiblefdecisions.fTr
ue False
10. Peoplefwhofworkfinftheffieldfoffoperationsfshouldfhavefskillsfthatfincludefbothfknowledgefandfpeoplefskill
s.
True False
11. Assemblyflinesfachievedfproductivityfbutfatfthefexpensefoffstandardfoffliving.fTr
ue False
12. Thefoperationsfmanagerfhasfprimaryfresponsibilityfforfmakingfoperationsfsystemfdesignfdecisions,fsuchfasfsys
temfcapacityfandflocationfofffacilities.
True False
13. Thefwordf"technology"fisfusedfonlyftofreferftof"informationftechnology".fTr
ue False
14. ‘Valuefadded'fbyfdefinitionfisfalwaysfafpositivefnumberfsincef'added'fimpliesfincreases.fTr
ue False
15. Servicefoftenfrequiresfgreaterflaborfcontent,fwhereasfmanufacturingfisfmorefcapitalfintensive.fTr
ue False
16. Measurementfoffproductivityfinfservicefisfmorefstraightforwardfthanfinfmanufacturingfsincefitfisfnotfnec
essaryftoftakefintofaccountfthefcostfoffmaterials.
True False
17. Special-
purposeftechnologyfisfafcommonfwayfoffofferingfincreasedfcustomizationfinfmanufacturingforfservicesfwithou
tftakingfonfadditionalflaborfcosts.
True False
,18. Onefconcernfinfthefdesignfoffproductionfsystemsfisfthefdegreefoffstandardization.fTr
ue False
19. Mostfpeoplefencounterfoperationsfonlyfinfprofit-
makingforganizations.fTrue False
20. Servicefinvolvesfafmuchfhigherfdegreefoffcustomerfcontactfthanfmanufacturing.fTr
ue False
21. Afsystemsfapproachfemphasizesfinterrelationshipsfamongfsubsystems,fbutfitsfmainfthemefisfthatfthefwholefisfg
reaterfthanfthefsumfoffitsfindividualfparts.
True False
22. ThefParetofphenomenonfisfonefoffthefmostfimportantfandfpervasivefconceptsfthatfcanfbefappliedfatfallflevelsfoffm
anagement.
True False
23. Operationsfmanagers,fwhofusuallyfusefquantitativefapproaches,farefnotfreallyfconcernedfwithfethicalfdec
ision-making.
True False
24. Thefoptimalfsolutionsfproducedfbyfquantitativeftechniquesfshouldfalwaysfbefevaluatedfinftermsfofftheflargerffra
mework.
True False
25. Managersfshouldfmostfoftenfrelyfonfquantitativeftechniquesfforfimportantfdecisionsfsincefquantitativefap
proachesfresultfinfmorefaccuratefdecisions.
True False
26. Manyfoperationsfmanagementfdecisionsfcanfbefdescribedfasftradeoffs.fTr
ue False
, 27. Afsystemsfapproachfmeansfthatfwefconcentratefonfefficiencyfwithinfafsubsystemfandftherebyfassurefoverallfeffi
ciency.
True False
28. PriorftofthefIndustrialfRevolution,fgoodsfwerefproducedfprimarilyfbyfcraftsmenforftheirfapprenticesfusingfcus
tomfmadefparts.
True False
29. EltonfMayo'sf"HawthornefExperiment"fwasftheffocalfpointfoffthefHumanfRelationsfMovement,fwhichfem
phasizedfthefimportancefoffthefhumanfelementfinfjobfdesign.
True False
30. AmongfFord'sfmanyfcontributionsfwasfthefintroductionfoffmassfproduction,fusingfthefconceptfoffint
erchangeablefpartsfandfdivisionfofflabor.
True False
31. Operationsfmanagementfandfmarketingfareftheftwoffunctionalfareasfthatfexistftofsupportfactivitiesfinfotherffun
ctionsfsuchfasfaccounting,ffinance,fITfandfhumanfresources.
True False
32. Leanfproductionfsystemsfincorporatefthefadvantagesfoffbothfmassfproductionfandfcraftfproduction.fTru
e False
33. Asfanfabstractionfoffreality,fafmodelfisfafsimplifiedfversionfoffafrealfphenomenon.fTru
e False
34. Leanfproductionfsystemsfusefafhighlyfskilledfworkfforcefandfflexiblefequipment.
True False
35. Thefleanfproductionfphilosophyfhasfbeenfslowftofbefadoptedfinfservicefindustries.fTr
ue False
