HbEDITIONbBYbELIZABETHbC.bARNOLD;bKATHLEENbUNDERMANbBOGGS
Effectivebcommunicationbwithbclients,bfamilies,bandbprofessionalbcolleaguesbstartsbhere!bWithbInterpersonalb
Relationships:bProfessionalbCommunicationbSkillsbforbNurses,b7thbEdition,byou’llbseebhowbgoodbcommunic
ationbskillsbcanbleadbtobachievingbtreatmentbgoalsbinbhealthbcare.bClearbguidelinesbshowbhowbyoubcanbenhanc
ebthebnurse-
clientbrelationshipbthroughbprovenbcommunicationbstrategiesbasbwellbasbprinciplesbdrawnbfrombnursing,bpsyc
hology,bandbrelatedbtheoreticalbframeworks.bAndbyou’llbseebhowbtobapplybtheorybtobreal-
lifebpracticebwithbcasebstudies,binteractivebexercises,bandbevidence-basedbpracticebstudies.bAbtwo-
timebwinnerbofbthebAJNbBookbofbthebYearbaward,bthisbbookbisbupdatedbtobemphasizebinterdisciplinarybcomm
unicationbandbQSENbcompetencies.bFrombexpertbnursingbeducatorsbElizabethbArnoldbandbKathleenbUnderm
anbBoggs,bthisbcomprehensive,bmarket-
leadingbtextbisbunmatchedbforbhelpingbnursesbdevelopbeffectivebcommunicationbskills!
Table of contents
b b
PARTbI:bConceptualbFoundationsbofbInterpersonalbRelationshipsbandbProfessionalbCommunicationb
Skills
1. Theory-BasedbPerspectivesbandbContemporarybDynamics
2. ProfessionalbGuidesbforbNursingbCommunication
3. ClinicalbJudgmentbandbEthicalbDecisionbMaking
4. ClaritybandbSafetybinbCommunication
PARTbII:bEssentialbCommunicationbSkills
5. DevelopingbTherapeuticbCommunicationbSkills
6. VariationbinbCommunicationbStyles
7. InterculturalbCommunication
8. TherapeuticbCommunicationbinbGroups
PARTbIII:bTherapeuticbInterpersonalbRelationshipbSkills
,9. Self-ConceptbinbProfessionalbInterpersonalbRelationships
10. DevelopingbTherapeuticbRelationships
11. BridgesbandbBarriersbinbTherapeuticbRelationships
12. CommunicatingbwithbFamilies
13. ResolvingbConflictsbBetweenbNursebandbClient
PARTbIV:bCommunicatingbtobFosterbHealthbLiteracybandbHealthbPromotionbandbPreventionbofbDise
asebAmongbDiversebPopulations
14. CommunicatingbtobEncouragebHealthbLiteracybandbHealthbPromotionbandbPreventionbofbDisease
15. HealthbTeachingbandbCoaching
16. Empowerment-OrientedbCommunicationbStrategiesbtobReducebStress
PARTbV:bAccommodatingbClientsbwithbSpecialbCommunicationbNeeds
17. CommunicatingbwithbClientsbExperiencingbCommunicationbDeficits
18. CommunicatingbwithbChildren
19. CommunicatingbwithbOlderbAdults
20. CommunicatingbwithbClientsbinbCrisis
21. CommunicatingbwithbClientsbandbFamiliesbatbEndbofbLife
PARTbVI:bCollaborativebandbProfessionalbCommunication
22. RolebRelationshipsbandbInterpersonalbCommunication
23. CommunicatingbwithbOtherbHealthbProfessionals
24. CommunicatingbforbContinuitybofbCare
25. DocumentationbinbanbElectronicbEra
26. CommunicationbatbthebPointbofbCare:bApplicationbofbe-HealthbTechnologies
, Chapter 1: Theory Based Perspectives and Contemporary Dynamics
b b b b b b b b
Arnold: Interpersonal Relationships, 7th Edition
b b b b
MULTIPLEbCHOICE
1. Whenbdescribingbnursingbtobabgroupbofbnursingbstudents,bthebnursingbinstructorblistsballbofbthebf
ollowingbcharacteristicsbofbnursingbexcept
a. historicallybnursingbisbasboldbasbmankind.
b. nursingbwasboriginallybpracticedbinformallybbybreligiousbordersbdedicatedbtobcarebofbt
hebsick.
c. nursingbwasblaterbpracticedbinbthebhomebbybfemalebcaregiversbwithbnobformalbe
ducation.
d. nursingbhasbalwaysbbeenbidentifiablebasbabdistinctboccupation.
ANS:b A
Historically,bnursingbisbasboldbasbmankind.bOriginallybpracticedbinformallybbybreligiousbordersbded
icatedbtobcarebofbthebsickbandblaterbinbthebhomebbybfemalebcaregiversbwithbnobformalbeducation,bnur
singbwasbnotbidentifiablebasbabdistinctboccupationbuntilbtheb1854bCrimeanbwar.bThere,bFlorencebNig
htingale’sbNotesbonbNursingbintroducedbthebworldbtobthebfunctionalbrolesbofbprofessionalbnursingban
dbthebneedbforbformalbeducation.
DIF: CognitivebLevel:bComprehension
REF:bp.b1bTOP:b StepbofbthebNursingbProcess:bA
llbphases
MSC:b ClientbNeeds:bPsychosocialbIntegrity
2. Thebnursingbprofession’sbfirstbnursebresearcher,bwhobservedbasbanbearlybadvocatebforbhigh-
qualitybcarebandbusedbstatisticalbdatabtobdocumentbthebneedbforbhandwashingbinbpreventingbinfectio
n,bwas
a. AbrahambMaslow.
b. MarthabRogers.
c. HildegardbPeplau.
d. FlorencebNightingale.
ANS:b D
Anbearlybadvocatebforbhigh-
qualitybcare,bFlorencebNightingale’sbusebofbstatisticalbdatabtobdocumentbthebneedbforbhandwashingbi
nbpreventingbinfectionbmarksbherbasbthebprofession’sbfirstbnursebresearcher.
DIF: CognitivebLevel:bKnowledge
REF:bp.b1bTOP:b StepbofbthebNursingbProcess:bA
llbphases
MSC:b ClientbNeeds:bManagementbofbCare
3. Today,bprofessionalbnursingbeducationbbeginsbatbthe
a. undergraduateblevel.