Chapterb 01 b-bThebOperationsb Function
Chapter 1 b b
The Operations Function
b b
MultiplebChoicebQuestions
1. Whybisb operationsb management b ab moreb encompassingb termb thanb productionb
management?
A. Operationsb management b isb concerned b withb multipleb productsb and b services
B. Operationsb management b refersb tob serviceb asb wellb asb manufacturingb organizations
C. Operationsb management b isb broaderb includingb theb financingb and b marketingb functions
D. Operationsb management b makesb useb of b thebtoolsb ofbquantitativeb analysisb and bcomputerbs
ystems
2. Whichb of b theb followingb functionsb isb responsibleb forbthebactualbmovement b of bgoodsba
nd/orb servicesb acrossb organizations?
A. Logistics
B. Operations
C. Purchasing
D. Noneb of b these
3. Approximately,b what b percentageb of bthebAmericanb workforcebworksbinb serviceb i
ndustries?
A. 20%
B. 40%
C. 80%
D. 90%
4. Theb fourb decisionb areasb inb operationsb management b are:
A. Planning,b technology,b inventory,b and b control
B. Process,b quality,b capacity,b and b inventory
C. Process,b quality,b technology,b and b capacity
D. Noneb of b these
1-1
©b 2013 b by b McGraw-
Hillb Education. b Thisbisb proprietarybmaterialb solelybfor bauthorizedb instructor buse.bNotbauthorizedb forb saleb orb distribution binbanybman
ner.b Thisbdocumentbmay bnotb bebcopied,bscanned,bduplicated,b forwarded,bdistributed, b or b posted b on b ab website,b in b wholeb or b part.
,Chapterb 01 b-bThebOperationsb Function
5. A b productiveb systemsb approach:
A. Viewsb operationsb asb ab separateb organizationalb function
B. Must b provideb feedbackb informationb forb controlb of b processb inputsb and b technology
C. Isb of b limited b useb inb serviceb organizations
D. Disregardsb humanb and b socialb concerns
6. Capacityb decisions:
A. Includeb staffingb and b scheduling
B. Includeb inventoryb control
C. Includeb definingb product b specifications
D. Noneb of b these
7. Inventorybdecisionsb involve:
A. Determiningb what b tob order,b how b muchb tob order,b and b whenb tob order
B. Trackingb theb flow b of b materials
C. Managingb theb finished b goodsb inventories
D. Allb of b these
8. Theb contemporaryb operationsb themesb signifyb that:
A. Moreb emphasisb should b beb placed b onb manufacturingb thanb onb serviceb industries
B. Everyb operationb should b beb externallyb directed b tob meet b theb customers'b requirements
C. Operationsb decisionsb should b precedeb decisionsb inb otherb functionsb inb anb organization
D. Tob beb competitive,b strategiesb forb operationsb should b excludeb broaderb supplyb chainb issues
9. Theb essenceb of b operationsb management b canb beb described b by:
A. Process,b capacity,b and b people
B. Decisions,b function,b and b process
C. Planning,b control,b and b organization
D. Integrated b planningb and b control
1-2
©b 2013 b by b McGraw-
Hillb Education. b Thisbisb proprietarybmaterialb solelybfor bauthorizedb instructor buse.bNotbauthorizedb forb saleb orb distribution binbanybman
ner.b Thisbdocumentbmay bnotb bebcopied,bscanned,bduplicated,b forwarded,bdistributed, b or b posted b on b ab website,b in b wholeb or b part.
,Chapterb 01 b-bThebOperationsb Function
10. Whichb of b theb followingb isb not b ab contemporaryb themeb inb operations?
A. Globalizationb of b Operations
B. Leanb Operations
C. Qualityb Teams
D. Environmentalb Concernsb and b Sustainability
11. Theb threeb primaryb functionsb that b exist b inb most b businessb organizationsb are:
A. Operations,b accounting,b and b finance
B. Operations,b production,b and b finance
C. Production,b marketing,b and b humanb resources
D. Operations,b finance,b and b marketing
12. Theb threeb majorb functionsb of b businessb organizations:
A. Areb mutuallyb exclusive
B. Functionb independentlyb of b eachb other
C. Interfaceb withb eachb other
D. Dob not b interfaceb withb eachb other
13. Whichb oneb of b thebfollowingb wouldbnot bgenerallyb beb classified b asbanb inputb inbabu
niversityb system?
A. Staff
B. Facilities
C. Knowledge
D. Research
14. Theb fourb majorb decisionb responsibilitiesb of b operationsb management b are:
A. Process,b quality,b capacity,b and b humanb resources
B. Process,b quality,b humanb resources,b and b inventory
C. Quality,b inventory,b humanb resources,b and b capacity
D. Process,b capacity,b quality,b and b inventory
1-3
©b 2013 b by b McGraw-
Hillb Education. b Thisbisb proprietarybmaterialb solelybfor bauthorizedb instructor buse.bNotbauthorizedb forb saleb orb distribution binbanybman
ner.b Thisbdocumentbmay bnotb bebcopied,bscanned,bduplicated,b forwarded,bdistributed, b or b posted b on b ab website,b in b wholeb or b part.
, Chapterb 01 b-bThebOperationsb Function
15. Whichb of b theb followingb isb not binb thebprocessb categoryb ofbtheboperationsb decisionb f
ramework?
A. Layout b of b theb facility
B. Jobb design
C. Theb typeb of b equipment b and b technology
D. Product b orb serviceb inspection
16. Supplyb chainb management b includesb theb integrationb of:
A. Suppliers
B. Manufacturers
C. Customers
D. Allb of b theb above
17. Theb supplyb chainb extendsb from:
A. Supplierb tob manufacturing
B. Supplierb tob supplier
C. Dealerb tob customer
D. Supplierb tob customer
18. Supplyb chainb management b includesb allb of b theb followingb except:
A. Purchasing
B. Inventorybcontrol
C. Advertising
D. Customerb service
19. A b comprehensiveb decision-makingb frameworkb forb operationsb includes:
A. Considerationb of b otherb organizationalb functions
B. Considerationb of b operationsb inb isolationb of b otherb functions
C. Suppliersb but b not b customers
D. Customersb but b not b suppliers
1-4
©b 2013 b by b McGraw-
Hillb Education. b Thisbisb proprietarybmaterialb solelybfor bauthorizedb instructor buse.bNotbauthorizedb forb saleb orb distribution binbanybman
ner.b Thisbdocumentbmay bnotb bebcopied,bscanned,bduplicated,b forwarded,bdistributed, b or b posted b on b ab website,b in b wholeb or b part.
Chapter 1 b b
The Operations Function
b b
MultiplebChoicebQuestions
1. Whybisb operationsb management b ab moreb encompassingb termb thanb productionb
management?
A. Operationsb management b isb concerned b withb multipleb productsb and b services
B. Operationsb management b refersb tob serviceb asb wellb asb manufacturingb organizations
C. Operationsb management b isb broaderb includingb theb financingb and b marketingb functions
D. Operationsb management b makesb useb of b thebtoolsb ofbquantitativeb analysisb and bcomputerbs
ystems
2. Whichb of b theb followingb functionsb isb responsibleb forbthebactualbmovement b of bgoodsba
nd/orb servicesb acrossb organizations?
A. Logistics
B. Operations
C. Purchasing
D. Noneb of b these
3. Approximately,b what b percentageb of bthebAmericanb workforcebworksbinb serviceb i
ndustries?
A. 20%
B. 40%
C. 80%
D. 90%
4. Theb fourb decisionb areasb inb operationsb management b are:
A. Planning,b technology,b inventory,b and b control
B. Process,b quality,b capacity,b and b inventory
C. Process,b quality,b technology,b and b capacity
D. Noneb of b these
1-1
©b 2013 b by b McGraw-
Hillb Education. b Thisbisb proprietarybmaterialb solelybfor bauthorizedb instructor buse.bNotbauthorizedb forb saleb orb distribution binbanybman
ner.b Thisbdocumentbmay bnotb bebcopied,bscanned,bduplicated,b forwarded,bdistributed, b or b posted b on b ab website,b in b wholeb or b part.
,Chapterb 01 b-bThebOperationsb Function
5. A b productiveb systemsb approach:
A. Viewsb operationsb asb ab separateb organizationalb function
B. Must b provideb feedbackb informationb forb controlb of b processb inputsb and b technology
C. Isb of b limited b useb inb serviceb organizations
D. Disregardsb humanb and b socialb concerns
6. Capacityb decisions:
A. Includeb staffingb and b scheduling
B. Includeb inventoryb control
C. Includeb definingb product b specifications
D. Noneb of b these
7. Inventorybdecisionsb involve:
A. Determiningb what b tob order,b how b muchb tob order,b and b whenb tob order
B. Trackingb theb flow b of b materials
C. Managingb theb finished b goodsb inventories
D. Allb of b these
8. Theb contemporaryb operationsb themesb signifyb that:
A. Moreb emphasisb should b beb placed b onb manufacturingb thanb onb serviceb industries
B. Everyb operationb should b beb externallyb directed b tob meet b theb customers'b requirements
C. Operationsb decisionsb should b precedeb decisionsb inb otherb functionsb inb anb organization
D. Tob beb competitive,b strategiesb forb operationsb should b excludeb broaderb supplyb chainb issues
9. Theb essenceb of b operationsb management b canb beb described b by:
A. Process,b capacity,b and b people
B. Decisions,b function,b and b process
C. Planning,b control,b and b organization
D. Integrated b planningb and b control
1-2
©b 2013 b by b McGraw-
Hillb Education. b Thisbisb proprietarybmaterialb solelybfor bauthorizedb instructor buse.bNotbauthorizedb forb saleb orb distribution binbanybman
ner.b Thisbdocumentbmay bnotb bebcopied,bscanned,bduplicated,b forwarded,bdistributed, b or b posted b on b ab website,b in b wholeb or b part.
,Chapterb 01 b-bThebOperationsb Function
10. Whichb of b theb followingb isb not b ab contemporaryb themeb inb operations?
A. Globalizationb of b Operations
B. Leanb Operations
C. Qualityb Teams
D. Environmentalb Concernsb and b Sustainability
11. Theb threeb primaryb functionsb that b exist b inb most b businessb organizationsb are:
A. Operations,b accounting,b and b finance
B. Operations,b production,b and b finance
C. Production,b marketing,b and b humanb resources
D. Operations,b finance,b and b marketing
12. Theb threeb majorb functionsb of b businessb organizations:
A. Areb mutuallyb exclusive
B. Functionb independentlyb of b eachb other
C. Interfaceb withb eachb other
D. Dob not b interfaceb withb eachb other
13. Whichb oneb of b thebfollowingb wouldbnot bgenerallyb beb classified b asbanb inputb inbabu
niversityb system?
A. Staff
B. Facilities
C. Knowledge
D. Research
14. Theb fourb majorb decisionb responsibilitiesb of b operationsb management b are:
A. Process,b quality,b capacity,b and b humanb resources
B. Process,b quality,b humanb resources,b and b inventory
C. Quality,b inventory,b humanb resources,b and b capacity
D. Process,b capacity,b quality,b and b inventory
1-3
©b 2013 b by b McGraw-
Hillb Education. b Thisbisb proprietarybmaterialb solelybfor bauthorizedb instructor buse.bNotbauthorizedb forb saleb orb distribution binbanybman
ner.b Thisbdocumentbmay bnotb bebcopied,bscanned,bduplicated,b forwarded,bdistributed, b or b posted b on b ab website,b in b wholeb or b part.
, Chapterb 01 b-bThebOperationsb Function
15. Whichb of b theb followingb isb not binb thebprocessb categoryb ofbtheboperationsb decisionb f
ramework?
A. Layout b of b theb facility
B. Jobb design
C. Theb typeb of b equipment b and b technology
D. Product b orb serviceb inspection
16. Supplyb chainb management b includesb theb integrationb of:
A. Suppliers
B. Manufacturers
C. Customers
D. Allb of b theb above
17. Theb supplyb chainb extendsb from:
A. Supplierb tob manufacturing
B. Supplierb tob supplier
C. Dealerb tob customer
D. Supplierb tob customer
18. Supplyb chainb management b includesb allb of b theb followingb except:
A. Purchasing
B. Inventorybcontrol
C. Advertising
D. Customerb service
19. A b comprehensiveb decision-makingb frameworkb forb operationsb includes:
A. Considerationb of b otherb organizationalb functions
B. Considerationb of b operationsb inb isolationb of b otherb functions
C. Suppliersb but b not b customers
D. Customersb but b not b suppliers
1-4
©b 2013 b by b McGraw-
Hillb Education. b Thisbisb proprietarybmaterialb solelybfor bauthorizedb instructor buse.bNotbauthorizedb forb saleb orb distribution binbanybman
ner.b Thisbdocumentbmay bnotb bebcopied,bscanned,bduplicated,b forwarded,bdistributed, b or b posted b on b ab website,b in b wholeb or b part.
