mThe mOperationsmFunction
Chapter 1 m
mThe Operations Functio
m m
n
MultiplemChoicemQuestions
1. Whymismoperationsmmanagement mammoremencompassingmtermmthanmproductio
nmmanagement?
A. Operationsmmanagement mismconcerned mwithmmultiplemproductsmand mservices
B. Operationsmmanagement mrefersmtomservicemasmwellmasmmanufacturingmorganizations
C. Operationsmmanagement mismbroadermincludingmthemfinancingmand mmarketingmfunctions
D. Operationsmmanagement mmakesmusemof mthemtoolsmof mquantitativemanalysismand mcomput
ermsystems
2. Whichmof mthemfollowingmfunctionsmismresponsiblemformthemactualmmovement mof mgoo
dsmand/ormservicesmacrossmorganizations?
A. Logistics
B. Operations
C. Purchasing
D. Nonemof mthese
3. Approximately,mwhat mpercentagemof mthemAmericanmworkforcemworksminmservi
cemindustries?
A. 20%
B. 40%
C. 80%
D. 90%
4. Themfourmdecisionmareasminmoperationsmmanagement mare:
A. Planning,mtechnology,minventory,mand mcontrol
B. Process,mquality,mcapacity,mand minventory
C. Process,mquality,mtechnology,mand mcapacity
D. Nonemof mthese
1-1
©m2013 mby mMcGraw-
HillmEducation. m This mismproprietarymmaterialmsolelymfor mauthorizedminstructormuse.mNotmauthorized mformsalemorm distributionmin m
any mmanner.m Thismdocumentmmaymnotmbemcopied,mscanned,mduplicated,mforwarded,mdistributed,mor mposted monmamwebsite,min m wh
olemor mpart.
,Chapterm01 m-
mThe mOperationsmFunction
5. A mproductivemsystemsmapproach:
A. Viewsmoperationsmasmamseparatemorganizationalmfunction
B. Must mprovidemfeedbackminformationmformcontrolmof mprocessminputsmand mtechnology
C. Ismof mlimited museminmservicemorganizations
D. Disregardsmhumanmand msocialmconcerns
6. Capacitymdecisions:
A. Includemstaffingmand mscheduling
B. Includeminventorymcontrol
C. Includemdefiningmproduct mspecifications
D. Nonemof mthese
7. Inventorymdecisionsminvolve:
A. Determiningmwhat mtomorder,mhow mmuchmtomorder,mand mwhenmtomorder
B. Trackingmthemflow mof mmaterials
C. Managingmthemfinished mgoodsminventories
D. Allmof mthese
8. Themcontemporarymoperationsmthemesmsignifymthat:
A. Morememphasismshould mbemplaced monmmanufacturingmthanmonmservicemindustries
B. Everymoperationmshould mbemexternallymdirected mtommeet mthemcustomers'mrequirements
C. Operationsmdecisionsmshould mprecedemdecisionsminmothermfunctionsminmanmorganization
D. Tombemcompetitive,mstrategiesmformoperationsmshould mexcludembroadermsupplymchainmissue
s
9. Themessencemof moperationsmmanagement mcanmbemdescribed mby:
A. Process,mcapacity,mand mpeople
B. Decisions,mfunction,mand mprocess
C. Planning,mcontrol,mand morganization
D. Integrated mplanningmand mcontrol
1-2
©m2013 mby mMcGraw-
HillmEducation. m This mismproprietarymmaterialmsolelymfor mauthorizedminstructormuse.mNotmauthorized mformsalemorm distributionmin m
any mmanner.m Thismdocumentmmaymnotmbemcopied,mscanned,mduplicated,mforwarded,mdistributed,mor mposted monmamwebsite,min m wh
olemor mpart.
,Chapterm01 m-
mThe mOperationsmFunction
10. Whichmof mthemfollowingmismnot mamcontemporarymthememinmoperations?
A. Globalizationmof mOperations
B. LeanmOperations
C. QualitymTeams
D. EnvironmentalmConcernsmand mSustainability
11. Themthreemprimarymfunctionsmthat mexist minmmost mbusinessmorganizationsmare:
A. Operations,maccounting,mand mfinance
B. Operations,mproduction,mand mfinance
C. Production,mmarketing,mand mhumanmresources
D. Operations,mfinance,mand mmarketing
12. Themthreemmajormfunctionsmof mbusinessmorganizations:
A. Aremmutuallymexclusive
B. Functionmindependentlymof meachmother
C. Interfacemwithmeachmother
D. Domnot minterfacemwithmeachmother
13. Whichmonemof mthemfollowingmwould mnot mgenerallymbemclassified masmanminput mi
nmamuniversitymsystem?
A. Staff
B. Facilities
C. Knowledge
D. Research
14. Themfourmmajormdecisionmresponsibilitiesmof moperationsm management mare:
A. Process,mquality,mcapacity,mand mhumanmresources
B. Process,mquality,mhumanmresources,mand minventory
C. Quality,minventory,mhumanmresources,mand mcapacity
D. Process,mcapacity,mquality,mand minventory
1-3
©m2013 mby mMcGraw-
HillmEducation. m This mismproprietarymmaterialmsolelymfor mauthorizedminstructormuse.mNotmauthorized mformsalemorm distributionmin m
any mmanner.m Thismdocumentmmaymnotmbemcopied,mscanned,mduplicated,mforwarded,mdistributed,mor mposted monmamwebsite,min m wh
olemor mpart.
, Chapterm01 m-
mThe mOperationsmFunction
15. Whichmof mthemfollowingmismnot minmthemprocessmcategorymof mthemoperationsmdecisi
onmframework?
A. Layout mof mthemfacility
B. Jobmdesign
C. Themtypemof mequipment mand mtechnology
D. Product mormserviceminspection
16. Supplymchainmmanagement mincludesmthemintegrationmof:
A. Suppliers
B. Manufacturers
C. Customers
D. Allmof mthemabove
17. Themsupplymchainmextendsmfrom:
A. Suppliermtommanufacturing
B. Suppliermtomsupplier
C. Dealermtomcustomer
D. Suppliermtomcustomer
18. Supplymchainmmanagement mincludesmallmof mthemfollowingmexcept:
A. Purchasing
B. Inventorymcontrol
C. Advertising
D. Customermservice
19. A mcomprehensivemdecision-makingmframeworkmformoperationsmincludes:
A. Considerationmof mothermorganizationalmfunctions
B. Considerationmof moperationsminmisolationmof mothermfunctions
C. Suppliersmbut mnot mcustomers
D. Customersmbut mnot msuppliers
1-4
©m2013 mby mMcGraw-
HillmEducation. m This mismproprietarymmaterialmsolelymfor mauthorizedminstructormuse.mNotmauthorized mformsalemorm distributionmin m
any mmanner.m Thismdocumentmmaymnotmbemcopied,mscanned,mduplicated,mforwarded,mdistributed,mor mposted monmamwebsite,min m wh
olemor mpart.