CHAPTERn1—THEnCHALLENGEnOFnHUMANnRESOURCESnMANAGEMENT
MULTIPLEnCHOICE
1. Which n ofnthenfollowingn isn NOTnan competitivenchallengenwithinnthenHumann ResourcesnManagementn
framework?
a. changesn in n then marketplace
b. globalization
c. technology
d. employee n rights
ANS:n D PTS:n n 1 REF:n n p.n 6 OBJ:n n 1-1 n TYPE:n K
2. Then World n Traden Organization n (WTO)n utilizesn
nto nestablishnrulesnandnguidelinesnfornglobaln
commerce.
a. NAFTAn (North n American n Freen Traden Agreement)
b. GATTn (Generaln Agreementn on n Tariffsn and n Trade)
c. FTAAn (Freen Traden Arean of n then Americas)
d. APECn (Asian Pacificn Economic n Cooperation)
ANS:n B PTS:n n 1 REF:n n p.n 9 OBJ:n n 1-2 n TYPE:n K
3. Knowledge n workersn requiren skillsn in n alln of n then followingn areasn except:
a. computern programming.
b. planning.
c. decision-making.
d. problem n solving.
ANS:n A PTS:n n 1 REF:n n p.n 13 OBJ:n n 1-4 n TYPE:n U
4. Which n of n then followingn isn then largestn employmentn agency n in n then United n States?
a. Snellingn Personneln Services
b. Kelly n Services
c. Manpowern Inc.
d. Laborn Ready
ANS:n C PTS:n n 1 REF:n n p.n 13 OBJ:n n 1-4 n TYPE:n K
5. An n HRISn extendsn information n technology n beyond n storingn and n retrievingn information n to:
a. overseeingn production n planning.
b. providingn currentn and n accurate n datan forn purposesn of n controln and n decision n making.
c. providingn managersn easy n accessn to n personneln records.
d. servingnasn an n intranetn communication n system.
ANS:n B PTS:n n 1 REF:n n p.n 13 OBJ:n n 1-4 n TYPE:n U
6. Which n of n then followingn isn notn an primary n impactn thatn technology n hasn had n on n HRM?
a. Itn hasn altered n then methodsn of n collectingn employmentn information.
b. Itn hasn speeded n up n then processingn of n employmentn data.
c. Itn hasn diminished n then rolen of n supervisorsn in n managingn employees.
d. Itn hasn improved n then processesn of n internaln and n externaln communications.
ANS:n C PTS:n n 1 REF:n n p.n 13 OBJ:n n 1-4 n TYPE:n K
, 7. Then operationaln impactn of n information n technology n on n HRMn includesn alln of n then followingn except:
a. administeringn benefitsn programs.
b. improvingn productivity n internaln to n then HRn function.
c. providingn an directn connection n to n recruitmentn sourcesn such n asn Monster.com.
d. automatingn routinen tasks.
ANS:n C PTS:n n 1 REF:n n p.n 13 OBJ:n n 1-4 n TYPE:n K
8. Then firstn step n in n choosingn an n HRISn isn forn then HRn personneln to:
a. evaluate n then mostn time-consumingn tasks.
b. examine n then user-friendlinessn of n then software.
c. calculate n then costn savingsn in n usingn an n HRIS.
d. calculate n then timen required n to n train n then HRn staff.
ANS:n A PTS:n n 1 REF:n n p.n 14 OBJ:n n 1-4 n TYPE:n K
9. An needsn assessmentn forn ITn investmentsn should n include n alln of n then followingn except:
a. Initialn costsn and n annualn maintenance.
b. Who n willn haven accessn to n privaten records.
c. Ability n to n upgrade.
d. Usern friendly n capability.
ANS:n B PTS:n n 1 REF:n n p.n 15 OBJ:n n 1-4 n TYPE:n K
10. n isn closely n related n to n corporate n socialn responsibility.
a. downsizing
b. furloughing
c. sustainability
d. offshoring
ANS:n C PTS:n n 1 REF:n n p.n 10 OBJ:n n 1-3 n TYPE:n K
11. Organizationaln changesn aren said n to n ben
n when nexternalnforcesnhavenalreadyn affectednann
organization'sn performance.
a. proactive
b. intentional
c. reactive
d. negative
ANS:n C PTS:n n 1 REF:n n p.n 8 OBJ:n n 1-1 n TYPE:n K
12. Whatn change n isn initiated n by n managementn to n taken advantage n of n targeted n opportunities?
a. proactive
b. intentional
c. reactive
d. negative
ANS:n A PTS:n n 1 REF:n n p.n 8 OBJ:n n 1-1 n TYPE:n K
13. Today,n approximately n n of n privaten sectorn workersn haven pension n plans?
a. 5 n percent
b. 15 n percent
c. 25 n percent
d. 40 n percent
ANS:n B PTS:n n 1 REF:n n p.n 16 OBJ:n n 1-5 n TYPE:n K
,14. nisn then processn of n movingn jobsn closern to n one'sn homen country.
a. Nearshoring
b. Outsourcing
c. Offshoring
d. Then Boomerangn Effect.
ANS:n A PTS:n n 1 REF:n n p.n 20 OBJ:n n 1-5 n TYPE:n K
15. Millennialsn aren also n known n as:
a. Baby n Boomers
b. Generation nX
c. Generation nY
d. Screenagers
ANS:n C PTS:n n 1 REF:n n p.n 24 OBJ:n n 1-6 n TYPE:n K
16. Then value,nskills,nandncapabilitiesnthatnhavenantremendousnimpactnonnannorganization'snperformancenbutn
doesn notn shown up n on n itsn balancen sheetn aren known n as:
a. intellectualn capital.
b. human n capital.
c. coren competencies.
d. employee n capital.
ANS:n B PTS:n n 1 REF:n n p.n 4 OBJ:n n 1-1 n TYPE:n K
17. Women n who n aren employed n full-timen today n earn n maken aboutn n of nwhatnmen n employed nfull-
timen make.
a. 50%
b. 2/3's
c. 80%
d. 100%
ANS:n C PTS:n n 1 REF:n n p.n 25 OBJ:n n 1-6 n TYPE:n K
18. To n build n human n capitaln in n organizations, n managersn should n rely n upon n staffingn programsn thatn focusn on:
a. identifyingn cheap n sourcesn of n qualified n labor.
b. identifyingn and n hiringn then bestn and n brightestn talentn available.
c. identifyingn collegen graduatesn with n then requisite n skills.
d. identifyingn individualsn with nhighly n specialized n skills.
ANS:n B PTS:n n 1 REF:n n p.n 5 OBJ:n n 1-1 n TYPE:n A
19. isn an processnusedntontranslatencustomernneedsninto nansetnofnoptimaln tasksnthatnarenperformedn in n
n
concertn with n onen another.
a. Six n Sigma
b. Totaln Quality n Management
c. Reengineering
d. Changen Management
ANS:n A PTS:n n 1 REF:n n p.n 8 OBJ:n n 1-1 n TYPE:n K
20. Managersn haventonfind nwaysnto nempowern employeesnand nencouragentheirnparticipationnand ninvolvementn
to n moren fully n utilizen human n capitaln because:
a. They n aren figured n asn partn of n trainingn costs.
b. Firmsn aren movingn away n fromn team-based n structures.
, c. Employee n skillsn often n go n unused.
d. Knowledge n exchange n isn then bestn method n of n human n capitaln development.
ANS:n C PTS:n n 1 REF:n n p.n 5 OBJ:n n 1-1 n TYPE:n U
21. An surveyn conducted nbyn then Humann Resourcen Planningn Societyn revealedn thatnn n npercentnofn thenre
spondingncompaniesnbelieven thatn theirn HRn groupn playsn ann importantnrolen inndevelopingn human nca
pital.
a. lessn than n 30
b. nearly n 50
c. between n 30 n and n 40
d. nearly n 65
ANS:n D PTS:n n 1 REF:n n p.n 5 OBJ:n n 1-1 n TYPE:n U
22. Aboutn n of n whatn Americansn produce n every n yearn dollar-wisen isn sold n abroad.
a. 50 n percent
b. 30 n percent
c. 10 n percent
d. 2 n percent
ANS:n C PTS:n n 1 REF:n n p.n 9 OBJ:n n 1-2 n TYPE:n K
23. TQM:
a. Focusesnonnunderstandingncustomernneeds,n doingnthingsnrightnthenfirstntime,nand nstrivingn
forn continuousn improvement.
b. Usesn statisticalnmethodsntontranslatencustomernneedsn intonseparatentasksnandndefiningnthen
bestn way n to n perform n them.
c. Fundamentallynredesignsnbusinessnprocessesnto nachievenimprovementsninncost,n quality,n
service,n and n speed.
d. Changesn then purpose n and n function n of n then HRn group.
ANS:n A PTS:n n 1 REF:n n p.n 7 OBJ:n n 1-1 n TYPE:n K
24. Then trend n towardsn openingn up n foreign n marketsn to n internationaln traden and n investmentn isn knowsn as:
a. globalization
b. offshoring
c. outsourcing
d. internationaln economic n diversity
ANS:n A PTS:n n 1 REF:n n p.n 8 OBJ:n n 1-2 n TYPE:n K
25. Six n Sigman isn an systematic n approach n to n quality n that:
a. Focusesnonnunderstandingncustomernneeds,n doingnthingsnrightnthenfirstntime,nand nstrivingn
forn continuousn improvement.
b. Usesn statisticalnmethodsntontranslatencustomernneedsn intonseparatentasksnandndefiningnthen
bestn way n to n perform n them.
c. Fundamentallynredesignsnbusinessnprocessesnto nachievenimprovementsninncost,n quality,n
service,n and n speed.
d. Focusesn on n improvingn then HRn function n through n six n principles.
ANS:n B PTS:n n 1 REF:n n p.n 8 OBJ:n n 1-1 n TYPE:n K
26. n paved n the n way n forn the n formation n of n many n majorn trade n agreements n and n institutions.
a. GATT
b. Then WTO
MULTIPLEnCHOICE
1. Which n ofnthenfollowingn isn NOTnan competitivenchallengenwithinnthenHumann ResourcesnManagementn
framework?
a. changesn in n then marketplace
b. globalization
c. technology
d. employee n rights
ANS:n D PTS:n n 1 REF:n n p.n 6 OBJ:n n 1-1 n TYPE:n K
2. Then World n Traden Organization n (WTO)n utilizesn
nto nestablishnrulesnandnguidelinesnfornglobaln
commerce.
a. NAFTAn (North n American n Freen Traden Agreement)
b. GATTn (Generaln Agreementn on n Tariffsn and n Trade)
c. FTAAn (Freen Traden Arean of n then Americas)
d. APECn (Asian Pacificn Economic n Cooperation)
ANS:n B PTS:n n 1 REF:n n p.n 9 OBJ:n n 1-2 n TYPE:n K
3. Knowledge n workersn requiren skillsn in n alln of n then followingn areasn except:
a. computern programming.
b. planning.
c. decision-making.
d. problem n solving.
ANS:n A PTS:n n 1 REF:n n p.n 13 OBJ:n n 1-4 n TYPE:n U
4. Which n of n then followingn isn then largestn employmentn agency n in n then United n States?
a. Snellingn Personneln Services
b. Kelly n Services
c. Manpowern Inc.
d. Laborn Ready
ANS:n C PTS:n n 1 REF:n n p.n 13 OBJ:n n 1-4 n TYPE:n K
5. An n HRISn extendsn information n technology n beyond n storingn and n retrievingn information n to:
a. overseeingn production n planning.
b. providingn currentn and n accurate n datan forn purposesn of n controln and n decision n making.
c. providingn managersn easy n accessn to n personneln records.
d. servingnasn an n intranetn communication n system.
ANS:n B PTS:n n 1 REF:n n p.n 13 OBJ:n n 1-4 n TYPE:n U
6. Which n of n then followingn isn notn an primary n impactn thatn technology n hasn had n on n HRM?
a. Itn hasn altered n then methodsn of n collectingn employmentn information.
b. Itn hasn speeded n up n then processingn of n employmentn data.
c. Itn hasn diminished n then rolen of n supervisorsn in n managingn employees.
d. Itn hasn improved n then processesn of n internaln and n externaln communications.
ANS:n C PTS:n n 1 REF:n n p.n 13 OBJ:n n 1-4 n TYPE:n K
, 7. Then operationaln impactn of n information n technology n on n HRMn includesn alln of n then followingn except:
a. administeringn benefitsn programs.
b. improvingn productivity n internaln to n then HRn function.
c. providingn an directn connection n to n recruitmentn sourcesn such n asn Monster.com.
d. automatingn routinen tasks.
ANS:n C PTS:n n 1 REF:n n p.n 13 OBJ:n n 1-4 n TYPE:n K
8. Then firstn step n in n choosingn an n HRISn isn forn then HRn personneln to:
a. evaluate n then mostn time-consumingn tasks.
b. examine n then user-friendlinessn of n then software.
c. calculate n then costn savingsn in n usingn an n HRIS.
d. calculate n then timen required n to n train n then HRn staff.
ANS:n A PTS:n n 1 REF:n n p.n 14 OBJ:n n 1-4 n TYPE:n K
9. An needsn assessmentn forn ITn investmentsn should n include n alln of n then followingn except:
a. Initialn costsn and n annualn maintenance.
b. Who n willn haven accessn to n privaten records.
c. Ability n to n upgrade.
d. Usern friendly n capability.
ANS:n B PTS:n n 1 REF:n n p.n 15 OBJ:n n 1-4 n TYPE:n K
10. n isn closely n related n to n corporate n socialn responsibility.
a. downsizing
b. furloughing
c. sustainability
d. offshoring
ANS:n C PTS:n n 1 REF:n n p.n 10 OBJ:n n 1-3 n TYPE:n K
11. Organizationaln changesn aren said n to n ben
n when nexternalnforcesnhavenalreadyn affectednann
organization'sn performance.
a. proactive
b. intentional
c. reactive
d. negative
ANS:n C PTS:n n 1 REF:n n p.n 8 OBJ:n n 1-1 n TYPE:n K
12. Whatn change n isn initiated n by n managementn to n taken advantage n of n targeted n opportunities?
a. proactive
b. intentional
c. reactive
d. negative
ANS:n A PTS:n n 1 REF:n n p.n 8 OBJ:n n 1-1 n TYPE:n K
13. Today,n approximately n n of n privaten sectorn workersn haven pension n plans?
a. 5 n percent
b. 15 n percent
c. 25 n percent
d. 40 n percent
ANS:n B PTS:n n 1 REF:n n p.n 16 OBJ:n n 1-5 n TYPE:n K
,14. nisn then processn of n movingn jobsn closern to n one'sn homen country.
a. Nearshoring
b. Outsourcing
c. Offshoring
d. Then Boomerangn Effect.
ANS:n A PTS:n n 1 REF:n n p.n 20 OBJ:n n 1-5 n TYPE:n K
15. Millennialsn aren also n known n as:
a. Baby n Boomers
b. Generation nX
c. Generation nY
d. Screenagers
ANS:n C PTS:n n 1 REF:n n p.n 24 OBJ:n n 1-6 n TYPE:n K
16. Then value,nskills,nandncapabilitiesnthatnhavenantremendousnimpactnonnannorganization'snperformancenbutn
doesn notn shown up n on n itsn balancen sheetn aren known n as:
a. intellectualn capital.
b. human n capital.
c. coren competencies.
d. employee n capital.
ANS:n B PTS:n n 1 REF:n n p.n 4 OBJ:n n 1-1 n TYPE:n K
17. Women n who n aren employed n full-timen today n earn n maken aboutn n of nwhatnmen n employed nfull-
timen make.
a. 50%
b. 2/3's
c. 80%
d. 100%
ANS:n C PTS:n n 1 REF:n n p.n 25 OBJ:n n 1-6 n TYPE:n K
18. To n build n human n capitaln in n organizations, n managersn should n rely n upon n staffingn programsn thatn focusn on:
a. identifyingn cheap n sourcesn of n qualified n labor.
b. identifyingn and n hiringn then bestn and n brightestn talentn available.
c. identifyingn collegen graduatesn with n then requisite n skills.
d. identifyingn individualsn with nhighly n specialized n skills.
ANS:n B PTS:n n 1 REF:n n p.n 5 OBJ:n n 1-1 n TYPE:n A
19. isn an processnusedntontranslatencustomernneedsninto nansetnofnoptimaln tasksnthatnarenperformedn in n
n
concertn with n onen another.
a. Six n Sigma
b. Totaln Quality n Management
c. Reengineering
d. Changen Management
ANS:n A PTS:n n 1 REF:n n p.n 8 OBJ:n n 1-1 n TYPE:n K
20. Managersn haventonfind nwaysnto nempowern employeesnand nencouragentheirnparticipationnand ninvolvementn
to n moren fully n utilizen human n capitaln because:
a. They n aren figured n asn partn of n trainingn costs.
b. Firmsn aren movingn away n fromn team-based n structures.
, c. Employee n skillsn often n go n unused.
d. Knowledge n exchange n isn then bestn method n of n human n capitaln development.
ANS:n C PTS:n n 1 REF:n n p.n 5 OBJ:n n 1-1 n TYPE:n U
21. An surveyn conducted nbyn then Humann Resourcen Planningn Societyn revealedn thatnn n npercentnofn thenre
spondingncompaniesnbelieven thatn theirn HRn groupn playsn ann importantnrolen inndevelopingn human nca
pital.
a. lessn than n 30
b. nearly n 50
c. between n 30 n and n 40
d. nearly n 65
ANS:n D PTS:n n 1 REF:n n p.n 5 OBJ:n n 1-1 n TYPE:n U
22. Aboutn n of n whatn Americansn produce n every n yearn dollar-wisen isn sold n abroad.
a. 50 n percent
b. 30 n percent
c. 10 n percent
d. 2 n percent
ANS:n C PTS:n n 1 REF:n n p.n 9 OBJ:n n 1-2 n TYPE:n K
23. TQM:
a. Focusesnonnunderstandingncustomernneeds,n doingnthingsnrightnthenfirstntime,nand nstrivingn
forn continuousn improvement.
b. Usesn statisticalnmethodsntontranslatencustomernneedsn intonseparatentasksnandndefiningnthen
bestn way n to n perform n them.
c. Fundamentallynredesignsnbusinessnprocessesnto nachievenimprovementsninncost,n quality,n
service,n and n speed.
d. Changesn then purpose n and n function n of n then HRn group.
ANS:n A PTS:n n 1 REF:n n p.n 7 OBJ:n n 1-1 n TYPE:n K
24. Then trend n towardsn openingn up n foreign n marketsn to n internationaln traden and n investmentn isn knowsn as:
a. globalization
b. offshoring
c. outsourcing
d. internationaln economic n diversity
ANS:n A PTS:n n 1 REF:n n p.n 8 OBJ:n n 1-2 n TYPE:n K
25. Six n Sigman isn an systematic n approach n to n quality n that:
a. Focusesnonnunderstandingncustomernneeds,n doingnthingsnrightnthenfirstntime,nand nstrivingn
forn continuousn improvement.
b. Usesn statisticalnmethodsntontranslatencustomernneedsn intonseparatentasksnandndefiningnthen
bestn way n to n perform n them.
c. Fundamentallynredesignsnbusinessnprocessesnto nachievenimprovementsninncost,n quality,n
service,n and n speed.
d. Focusesn on n improvingn then HRn function n through n six n principles.
ANS:n B PTS:n n 1 REF:n n p.n 8 OBJ:n n 1-1 n TYPE:n K
26. n paved n the n way n forn the n formation n of n many n majorn trade n agreements n and n institutions.
a. GATT
b. Then WTO
