BN711 8.4 ROLE OF MANAGER & LEADER IN HEALTHCARE
EXAM QUESTIONS AND ANSWERS WITH COMPLETE
SOLUTIONS GRADED A++
Kotter & Cohen's Model of Change has how many stages?
8
Kotter & Cohen's Model of Change
1. Create sense of urgency for change.
2.Good Team Selection.
3.Vision & Strategy
4.Communicating the vision.
5.Empowerment & remove barriers
6.Interim Successes & Short term wins.
7.Ongoing persistence
8.Nourishment to sustain change
In Roger's Diffusion of Innovations Theory, needs to be what percentage of
innovators, early adaptors & majority for change
15 -20%
Innovations Theory
What are the stages of the transtheoretical model of change?
, 1.Pre contemplation
2. Contemplation
3.Preparation
4.Action
5. Maintenance
6.Relapse
How many principles are there for Motivational Interviewing?
5
5 Principals of Motivational Interviewing
1.Express empathy by reflective listening.
2.Develop discrepancy between pt. Goals & current behaviour.
3.Avoid argument/direct confrontation.
4.Adjust to pt. Resistance rather than opposing it directly.
5. Support self efficacy & optimism.
What percentage of a manager's time is concerned with conflict?
20 - 25 %
5 Keys to Conflict Resolution
1. Listen to both points of view.
2.Clear communication.
3.Objectively removing the subjective & emotion.
4.Self awareness.
5.Respond, don't react.
Leadership is concerned with?
EXAM QUESTIONS AND ANSWERS WITH COMPLETE
SOLUTIONS GRADED A++
Kotter & Cohen's Model of Change has how many stages?
8
Kotter & Cohen's Model of Change
1. Create sense of urgency for change.
2.Good Team Selection.
3.Vision & Strategy
4.Communicating the vision.
5.Empowerment & remove barriers
6.Interim Successes & Short term wins.
7.Ongoing persistence
8.Nourishment to sustain change
In Roger's Diffusion of Innovations Theory, needs to be what percentage of
innovators, early adaptors & majority for change
15 -20%
Innovations Theory
What are the stages of the transtheoretical model of change?
, 1.Pre contemplation
2. Contemplation
3.Preparation
4.Action
5. Maintenance
6.Relapse
How many principles are there for Motivational Interviewing?
5
5 Principals of Motivational Interviewing
1.Express empathy by reflective listening.
2.Develop discrepancy between pt. Goals & current behaviour.
3.Avoid argument/direct confrontation.
4.Adjust to pt. Resistance rather than opposing it directly.
5. Support self efficacy & optimism.
What percentage of a manager's time is concerned with conflict?
20 - 25 %
5 Keys to Conflict Resolution
1. Listen to both points of view.
2.Clear communication.
3.Objectively removing the subjective & emotion.
4.Self awareness.
5.Respond, don't react.
Leadership is concerned with?
