HRIR 3021 FINAL EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS GRADED A++ LATEST UPDATE
What is the definition of performance management and its purpose?
the process through which managers ensure that employees' activities and outputs
contribute to the organization's goals
What are the steps in the performance management process? How is this
different from the traditional model?
1) Define performance outcomes for company division and department
2) Develop employee goals, behavior, and actions to achieve outcomes
3) Provide support and ongoing performance discussions
4) Evaluate performance
5) Identify improvements needed
6) Provide consequences for performance results
What's wrong with rating traits and attributes?
What are result-oriented measures vs. behavioral?
How does opportunity bias affect a seemingly objective measure, such as sales?
Explain criteria used to evaluate an effective performance evaluation system.
Understand the different evaluation methods (simple ranking, forced distribution,
graphic rating scales, BARS, MBO, 360 reviews) and their benefits and
disadvantages.
, Simple Ranking - method of performance measurement that requires managers to rank
employees in their group from highest performer to the poorest performer // Graphic
Rating Scale - method of performance measurement that lists traits and provides a
rating scale for each trait; the employer uses the scale to indicate the extent to which an
employee displays each trait // BARS - method of performance measurement that rates
behavior in terms of a scale showing specific statements of behavior that describe
different levels of performance // MBO - Management by objective - a system in which
people at each level of the organization set goals in a process that flows from top to
bottom, so employees at all levels are contributing to the organization's overall goals;
these goals become the standards for evaluating each employee's performance // 360
reviews - performance measurement that combines information from the employee's
managers, peers, subordinates, self, and customers // forced distribution - method of
performance measurement that assigns a certain percentage of employees to each
category in a set of categories
Why are self-evaluations used?
positive: high self esteem, believe in ability to accomplish goals, emotionally stable
negative: blame others for problems, don't work towards change, do nothing or act
aggressively toward people they blame
What are benefits and disadvantages of merit-based systems?
Advantages - 1. establish high standards of performance
2. develop and implement sound performance management systems
3. train supervisors in mechanics of performance appraisal and the art of feedback
4. tie rewards to performance
COMPLETE SOLUTIONS GRADED A++ LATEST UPDATE
What is the definition of performance management and its purpose?
the process through which managers ensure that employees' activities and outputs
contribute to the organization's goals
What are the steps in the performance management process? How is this
different from the traditional model?
1) Define performance outcomes for company division and department
2) Develop employee goals, behavior, and actions to achieve outcomes
3) Provide support and ongoing performance discussions
4) Evaluate performance
5) Identify improvements needed
6) Provide consequences for performance results
What's wrong with rating traits and attributes?
What are result-oriented measures vs. behavioral?
How does opportunity bias affect a seemingly objective measure, such as sales?
Explain criteria used to evaluate an effective performance evaluation system.
Understand the different evaluation methods (simple ranking, forced distribution,
graphic rating scales, BARS, MBO, 360 reviews) and their benefits and
disadvantages.
, Simple Ranking - method of performance measurement that requires managers to rank
employees in their group from highest performer to the poorest performer // Graphic
Rating Scale - method of performance measurement that lists traits and provides a
rating scale for each trait; the employer uses the scale to indicate the extent to which an
employee displays each trait // BARS - method of performance measurement that rates
behavior in terms of a scale showing specific statements of behavior that describe
different levels of performance // MBO - Management by objective - a system in which
people at each level of the organization set goals in a process that flows from top to
bottom, so employees at all levels are contributing to the organization's overall goals;
these goals become the standards for evaluating each employee's performance // 360
reviews - performance measurement that combines information from the employee's
managers, peers, subordinates, self, and customers // forced distribution - method of
performance measurement that assigns a certain percentage of employees to each
category in a set of categories
Why are self-evaluations used?
positive: high self esteem, believe in ability to accomplish goals, emotionally stable
negative: blame others for problems, don't work towards change, do nothing or act
aggressively toward people they blame
What are benefits and disadvantages of merit-based systems?
Advantages - 1. establish high standards of performance
2. develop and implement sound performance management systems
3. train supervisors in mechanics of performance appraisal and the art of feedback
4. tie rewards to performance
