HRIR 3021 EXAM 1 QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS GRADED A++
How has HR evolved? How has its role changed?
traditionally: managers and economists see HR as a necessary expense rather than a
source of value
now: HR is seen as a competitive advantage and can help form a high performance
work system
Human Resource Management
the policies, practices, and systems that influence employees' behavior, attitudes, and
performance
How HR contributes to org's performance (chart)
How does HR give a business a sustainable competitive advantage?
HR is
-valuable
-rare
-cannot be imitated
-has no good substitutes
Human capital and its different types
An org's employees, described in terms of their training, experience, judgment,
intelligence, relationships, and insight
,How does human capital provide a competitive advantage?
valuable, rare, cannot be imitated, no good substitutes
What are the functions of human resource departments?
1. administrative services and transactions
2. business partner services
3. strategic partner
What are the strategic (SKILLS) competencies necessary to be effective in HR
management?
1. HR expertise
2. relationship management
3. consultation
4. leadership and navigation
5. communication
6. global and cultural effectiveness
7. ethical practice
8. critical evaluation
9. business acumen
human resource responsibilities of Managers vs HR
Managers:
-help define jobs
-forecast HR needs
-provide training
-interview and select candidates
,-appraise performance
-recommend pay increases and promotions
-communicate policies
-motivate, with support from pay, benefits, and other rewards
What are ethical issues in human resource management?
-employee rights: free consent, privacy, freedom of speech, due process
-make decisions that:
result in the greatest good for the largest number of people, respect basic rights, treat
others fairly and equitably
What are major changes occurring within organizations and the external
environment and identify the challenges they pose for human capital
management?
internal labor force
an organization's workers (its employees and the people who have contracts to work at
the organization)
external labor force
individuals who are actively seeking employment
Basic trends in labor force
-aging workforce
-diverse workforce
-skill deficiencies of the workforce
-knowledge and service economy
knowledge workers
, employees whose main contribution to the organization is specialized knowledge, such
as knowledge of customers, a process, or a profession
high-performance work system
an organization in which technology, organizational structure, people, and processes
work together seamlessly to give an organization an advantage in the competitive
environment
employee empowerment
giving employees responsibility and authority to make decisions regarding all aspects of
product development or customer service
teamwork
the assignment of work to groups of employees with various skills who interact to
assemble a product or provide a service
a company's strategy
its plan for meeting broad goals such as profitability, quality, and market share
strategic issues facing HRM
total quality mgmt
mergers and acquisition
reengineering
international expansion
downsizing
outsourcing
total quality management TQM
COMPLETE SOLUTIONS GRADED A++
How has HR evolved? How has its role changed?
traditionally: managers and economists see HR as a necessary expense rather than a
source of value
now: HR is seen as a competitive advantage and can help form a high performance
work system
Human Resource Management
the policies, practices, and systems that influence employees' behavior, attitudes, and
performance
How HR contributes to org's performance (chart)
How does HR give a business a sustainable competitive advantage?
HR is
-valuable
-rare
-cannot be imitated
-has no good substitutes
Human capital and its different types
An org's employees, described in terms of their training, experience, judgment,
intelligence, relationships, and insight
,How does human capital provide a competitive advantage?
valuable, rare, cannot be imitated, no good substitutes
What are the functions of human resource departments?
1. administrative services and transactions
2. business partner services
3. strategic partner
What are the strategic (SKILLS) competencies necessary to be effective in HR
management?
1. HR expertise
2. relationship management
3. consultation
4. leadership and navigation
5. communication
6. global and cultural effectiveness
7. ethical practice
8. critical evaluation
9. business acumen
human resource responsibilities of Managers vs HR
Managers:
-help define jobs
-forecast HR needs
-provide training
-interview and select candidates
,-appraise performance
-recommend pay increases and promotions
-communicate policies
-motivate, with support from pay, benefits, and other rewards
What are ethical issues in human resource management?
-employee rights: free consent, privacy, freedom of speech, due process
-make decisions that:
result in the greatest good for the largest number of people, respect basic rights, treat
others fairly and equitably
What are major changes occurring within organizations and the external
environment and identify the challenges they pose for human capital
management?
internal labor force
an organization's workers (its employees and the people who have contracts to work at
the organization)
external labor force
individuals who are actively seeking employment
Basic trends in labor force
-aging workforce
-diverse workforce
-skill deficiencies of the workforce
-knowledge and service economy
knowledge workers
, employees whose main contribution to the organization is specialized knowledge, such
as knowledge of customers, a process, or a profession
high-performance work system
an organization in which technology, organizational structure, people, and processes
work together seamlessly to give an organization an advantage in the competitive
environment
employee empowerment
giving employees responsibility and authority to make decisions regarding all aspects of
product development or customer service
teamwork
the assignment of work to groups of employees with various skills who interact to
assemble a product or provide a service
a company's strategy
its plan for meeting broad goals such as profitability, quality, and market share
strategic issues facing HRM
total quality mgmt
mergers and acquisition
reengineering
international expansion
downsizing
outsourcing
total quality management TQM
