TEST BANK FOR
r r
Operations and Supply Chain Management 16th Edition By F. Robert Jacobs
r r r r r r r r r r
Chapterr1-22
Chapter 01 Test Bank Static
r r r r
1. Efficiencyrmeansrdoingrtherrightrthingsrtorcreaterthermostrvaluerforrthercompany.
FALSE
Efficiencyrmeansrdoingrsomethingratrtherlowestrpossiblercost.
2. Effectivenessrmeansrdoingrtherrightrthingsrtorcreaterthermostrvaluerforrthercompany.
TRUE
Effectivenessrmeansrdoingrtherrightrthingsrtorcreaterthermostrvaluerforrthercompany.
AACSB:rAnalyticalrThinking
Blooms:rRememberr
Difficulty:r1rEasy
LearningrObjective:r01-
04rEvaluatertherefficiencyrofrarfirm.rTopic:r
Efficiency,rEffectiveness,randrValue
3. Ardoctorrcompletesrarsurgicalrprocedureronrarpatientrwithoutrerror.rTherpatientrdiesranyway.rInroperationsrmanagementrterms,rwercoul
drreferrtorthisrdoctorrasrbeingrefficientrbutrnotreffective.
TRUE
Efficiencyrmeansrdoingrsomethingratrtherlowestrpossiblercost.rEffectivenessrmeansrdoingrtherrightrthingsrtorcreaterthermostrvalue.rTherdoct
orrperformedrthersurgeryrwithoutrerror.rBecausertherpatientrdied,rnorvaluerwasrcreated.
AACSB:rAnalyticalrThinking
Blooms:rAnalyzer
Difficulty:r2rMedium
LearningrObjective:r01-
04rEvaluatertherefficiencyrofrarfirm.rTopic:r
Efficiency,rEffectiveness,randrValue
4. Arworkerrcanrberefficientrwithoutrbeingreffective.
TRUE
Efficiencyrmeansrdoingrsomethingratrtherlowestrpossiblercost.rEffectivenessrmeansrdoingrtherrightrthingsrtorcreaterthermostrvalue.rTheserar
erdifferentrthings.
AACSB:rAnalyticalrThinkingr
Blooms:rUnderstandr
Difficulty:r2rMedium
LearningrObjective:r01-
04rEvaluatertherefficiencyrofrarfirm.rTopic:r
Efficiency,rEffectiveness,randrValue
1-1
Copyrightr©2021rMcGraw-HillrEducation.rAllrrightsrreserved.rNorreproductionrorrdistributionrwithoutrtherpriorrwrittenrconsentrofrMcGraw-
HillrEducation.
,5. Arprocessrcanrbereffectiverwithoutrbeingrefficient.
TRUE
Often,rmaximizingreffectivenessrandrefficiencyratrthersamertimercreatesrconflictrbetweenrthertworgoals.r"Beingrefficient"ratrthercustomerrs
ervicercounterratrarlocalrstorerorrbankrmeansrusingrther fewestrnumberrofrclerksrpossibleratrthercounter.rBeingreffective,rthough,rmeansrmini
mizingrtheramountrofrtimercustomersrneedrtorwaitrinrline.
AACSB:rAnalyticalrThinkingr
Blooms:rUnderstandr
Difficulty:r2rMedium
LearningrObjective:r01-
04rEvaluatertherefficiencyrofrarfirm.rTopic:r
Efficiency,rEffectiveness,randrValue
6. Operationsrandrsupplyrchainrmanagementrisrdefinedrasrtherdesign,roperation,randrimprovementrofrthersystemsrthatrcreaterandrdeli
verrtherfirm'srprimaryrproductsrandrservices.
TRUE
Operationsrandrsupplyrchainrmanagementrisrdefinedrasrtherdesign,roperation,randrimprovementrofrthersystemsrthatrcreaterandrdeliverrther
firm'srprimaryrproductsrandrservices.
AACSB:rAnalyticalrThinking
Blooms:rRememberr
Difficulty:r1rEasy
LearningrObjective:r01-01rIdentifyrtherelementsrofroperationsrandrsupplyrchainrmanagement.r(OSCM)
Topic:rWhatrIsrOperationsrandrSupplyrChainrManagement?
7. Thertermr"value"rrefersrtortherrelationshiprbetweenrqualityrandrtherpricerpaidrbyrtherconsumer.
TRUE
Relatedrtorefficiencyrandreffectivenessrisrtherconceptrofrvalue,rwhichrcanrbermetaphoricallyrdefinedrasrqualityrdividedrbyrprice.
AACSB:rAnalyticalrThinking
Blooms:rRememberr
Difficulty:r1rEasy
LearningrObjective:r01-
04rEvaluatertherefficiencyrofrarfirm.rTopic:r
Efficiency,rEffectiveness,randrValue
8. Attemptingrtorbalancertherdesirertorefficientlyruserresourcesrwhilerprovidingrarhighlyreffectiverservicermayrcreaterconflictrbetweenrther
tworgoals.
TRUE
Oftenrmaximizingreffectivenessrandrefficiencyratrthersamertimercreatesrconflictrbetweenrthertworgoals.
AACSB:rAnalyticalrThinking
Blooms:rAnalyzer
Difficulty:r1rEasy
LearningrObjective:r01-
04rEvaluatertherefficiencyrofrarfirm.rTopic:r
Efficiency,rEffectiveness,randrValue
1-2
Copyrightr©2021rMcGraw-HillrEducation.rAllrrightsrreserved.rNorreproductionrorrdistributionrwithoutrtherpriorrwrittenrconsentrofrMcGraw-
HillrEducation.
,9. Centralrtortherconceptrofroperationsrstrategyrarerthernotionsrofroperationsrfocusrandrtrade-offs.
TRUE
Centralrtorthisrthinkingrwasrthernotionrofrfactoryrfocusrandrmanufacturingrtrade-
offs.rBecauserarfactoryrcannotrexcelronrallrperformancermeasures,ritsrmanagementrmustrdeviserarfocusedrstrategy,rtorperformrarlimitedrse
trofrtasksrextremelyrwell.rThisrrequiresrtrade-offs.
AACSB:rAnalyticalrThinking
Blooms:rRememberr
Difficulty:r1rEasy
LearningrObjective:r01-03rRecognizerthermajorrconceptsrthatrdefinertheroperationsrandrsupplyrchainrmanagementrfield.
Topic:rHistoricalrDevelopmentrofrOperationsrandrSupplyrChainrManagement
10. OSCMrisrconcernedrwithrmanagementrofrthertrickiestrpartsrofrthersystemrthatr producesrargoodrorrdeliversrarservice.
FALSE
OSCMrisrconcernedrwithrthermanagementrofrtherentirersystemrthatrproducesrargoodrorrdeliversrarservice.
AACSB:rAnalyticalrThinking
Blooms:rRememberr
Difficulty:r1rEasy
LearningrObjective:r01-01rIdentifyrtherelementsrofroperationsrandrsupplyrchainrmanagementr(OSCM).
Topic:rWhatrIsrOperationsrandrSupplyrChainrManagement?
11. OSCMrisrarfunctionalrfieldrofrbusinessrwithrclearrlinermanagementrresponsibilities.
TRUE
OSCMrisrarfunctionalrfieldrofrbusinessrwithrclearrlinermanagementrresponsibilities.
AACSB:rAnalyticalrThinking
Blooms:rRememberr
Difficulty:r1rEasy
LearningrObjective:r01-02rKnowrtherpotentialrcareerropportunitiesrinroperationsrandrsupplyrchainrmanagement.
Topic:rWhatrIsrOperationsrandrSupplyrChainrManagement?
12. Thersupplyrnetworkrcanrberthoughtrofrasrarpipelinerthroughrwhichrcash,rmaterial,randrinformationrflow.
FALSE
Thinkrofrthersupplyrnetworkrasrarpipelinerthroughrwhichrmaterialrandrinformationr flow.
AACSB:rAnalyticalrThinkingr
Blooms:rUnderstandr
Difficulty:r1rEasy
LearningrObjective:r01-01rIdentifyrtherelementsrofroperationsrandrsupplyrchainrmanagementr(OSCM).
Topic:rWhatrIsrOperationsrandrSupplyrChainrManagement?
13. Supplyrnetworksrcannotrberconstructedrforreveryrproductrorrservice.
FALSE
Networksrsuchrasrthisrcanrberconstructedrforranyrproductrorrservice.
AACSB:rAnalyticalrThinkingr
Blooms:rUnderstandr
Difficulty:r1rEasy
LearningrObjective:r01-01rIdentifyrtherelementsrofroperationsrandrsupplyrchainrmanagementr(OSCM).
Topic:rWhatrIsrOperationsrandrSupplyrChainrManagement?
1-3
Copyrightr©2021rMcGraw-HillrEducation.rAllrrightsrreserved.rNorreproductionrorrdistributionrwithoutrtherpriorrwrittenrconsentrofrMcGraw-
HillrEducation.
, 14. "Operations"rrefersrtormanufacturingrandrservicerprocessesrusedrtortransformrresourcesremployedrbyrarfirmrintorproductsrdesiredrbyr
customers.
TRUE
Operationsrrefersrtormanufacturing,rservice,randrhealthrcarerprocessesrthatrarerusedrtortransformrtherresourcesremployedrbyrarfirmrintorprodu
ctsrdesiredrbyrcustomers.
AACSB:rAnalyticalrThinking
Blooms:rRememberr
Difficulty:r1rEasy
LearningrObjective:r01-01rIdentifyrtherelementsrofroperationsrandrsupplyrchainrmanagementr(OSCM).
Topic:rWhatrIsrOperationsrandrSupplyrChainrManagement?
15. "Supplyrchain"rrefersrtorprocessesrthatrmoverinformationrandrmaterialrtorandrfromrthermanufacturingrandrservicerprocessesrofrtherfir
m.
TRUE
Supplyrchainrrefersrtorprocessesrthatrmoverinformationrandrmaterialrtorandrfromrthermanufacturingrandrservicerprocessesrofrtherfirm.
AACSB:rAnalyticalrThinking
Blooms:rRememberr
Difficulty:r1rEasy
LearningrObjective:r01-01rIdentifyrtherelementsrofroperationsrandrsupplyrchainrmanagementr(OSCM).
Topic:rWhatrIsrOperationsrandrSupplyrChainrManagement?
16. "Supplyrchain"rincludesronlyrinboundrfreightrandrinventory.
FALSE
Supplyrchainrrefersrtorprocessesrthatrmoverinformationrandrmaterialrtorandrfromrthermanufacturingrandrservicerprocessesrofrtherfirm.
AACSB:rAnalyticalrThinkingr
Blooms:rUnderstandr
Difficulty:r2rMedium
LearningrObjective:r01-01rIdentifyrtherelementsrofroperationsrandrsupplyrchainrmanagementr(OSCM).
Topic:rWhatrIsrOperationsrandrSupplyrChainrManagement?
17. Itrisrcriticalrthatrarsustainablerstrategyrmeetrtherneedsrofrshareholdersrandremployeesrfirst,randrthenrfocusronrpreservingrtherenvi
ronment.
FALSE
Arsustainablerstrategyrthatrmeetsrtherneedsrofrshareholdersrandremployeesrwhilerpreservingrtherenvironmentrisrcritical.
AACSB:rAnalyticalrThinkingr
Blooms:rUnderstandr
Difficulty:r2rMedium
LearningrObjective:r01-01rIdentifyrtherelementsrofroperationsrandrsupplyrchainrmanagementr(OSCM).
Topic:rWhatrIsrOperationsrandrSupplyrChainrManagement?
1-4
Copyrightr©2021rMcGraw-HillrEducation.rAllrrightsrreserved.rNorreproductionrorrdistributionrwithoutrtherpriorrwrittenrconsentrofrMcGraw-
HillrEducation.
r r
Operations and Supply Chain Management 16th Edition By F. Robert Jacobs
r r r r r r r r r r
Chapterr1-22
Chapter 01 Test Bank Static
r r r r
1. Efficiencyrmeansrdoingrtherrightrthingsrtorcreaterthermostrvaluerforrthercompany.
FALSE
Efficiencyrmeansrdoingrsomethingratrtherlowestrpossiblercost.
2. Effectivenessrmeansrdoingrtherrightrthingsrtorcreaterthermostrvaluerforrthercompany.
TRUE
Effectivenessrmeansrdoingrtherrightrthingsrtorcreaterthermostrvaluerforrthercompany.
AACSB:rAnalyticalrThinking
Blooms:rRememberr
Difficulty:r1rEasy
LearningrObjective:r01-
04rEvaluatertherefficiencyrofrarfirm.rTopic:r
Efficiency,rEffectiveness,randrValue
3. Ardoctorrcompletesrarsurgicalrprocedureronrarpatientrwithoutrerror.rTherpatientrdiesranyway.rInroperationsrmanagementrterms,rwercoul
drreferrtorthisrdoctorrasrbeingrefficientrbutrnotreffective.
TRUE
Efficiencyrmeansrdoingrsomethingratrtherlowestrpossiblercost.rEffectivenessrmeansrdoingrtherrightrthingsrtorcreaterthermostrvalue.rTherdoct
orrperformedrthersurgeryrwithoutrerror.rBecausertherpatientrdied,rnorvaluerwasrcreated.
AACSB:rAnalyticalrThinking
Blooms:rAnalyzer
Difficulty:r2rMedium
LearningrObjective:r01-
04rEvaluatertherefficiencyrofrarfirm.rTopic:r
Efficiency,rEffectiveness,randrValue
4. Arworkerrcanrberefficientrwithoutrbeingreffective.
TRUE
Efficiencyrmeansrdoingrsomethingratrtherlowestrpossiblercost.rEffectivenessrmeansrdoingrtherrightrthingsrtorcreaterthermostrvalue.rTheserar
erdifferentrthings.
AACSB:rAnalyticalrThinkingr
Blooms:rUnderstandr
Difficulty:r2rMedium
LearningrObjective:r01-
04rEvaluatertherefficiencyrofrarfirm.rTopic:r
Efficiency,rEffectiveness,randrValue
1-1
Copyrightr©2021rMcGraw-HillrEducation.rAllrrightsrreserved.rNorreproductionrorrdistributionrwithoutrtherpriorrwrittenrconsentrofrMcGraw-
HillrEducation.
,5. Arprocessrcanrbereffectiverwithoutrbeingrefficient.
TRUE
Often,rmaximizingreffectivenessrandrefficiencyratrthersamertimercreatesrconflictrbetweenrthertworgoals.r"Beingrefficient"ratrthercustomerrs
ervicercounterratrarlocalrstorerorrbankrmeansrusingrther fewestrnumberrofrclerksrpossibleratrthercounter.rBeingreffective,rthough,rmeansrmini
mizingrtheramountrofrtimercustomersrneedrtorwaitrinrline.
AACSB:rAnalyticalrThinkingr
Blooms:rUnderstandr
Difficulty:r2rMedium
LearningrObjective:r01-
04rEvaluatertherefficiencyrofrarfirm.rTopic:r
Efficiency,rEffectiveness,randrValue
6. Operationsrandrsupplyrchainrmanagementrisrdefinedrasrtherdesign,roperation,randrimprovementrofrthersystemsrthatrcreaterandrdeli
verrtherfirm'srprimaryrproductsrandrservices.
TRUE
Operationsrandrsupplyrchainrmanagementrisrdefinedrasrtherdesign,roperation,randrimprovementrofrthersystemsrthatrcreaterandrdeliverrther
firm'srprimaryrproductsrandrservices.
AACSB:rAnalyticalrThinking
Blooms:rRememberr
Difficulty:r1rEasy
LearningrObjective:r01-01rIdentifyrtherelementsrofroperationsrandrsupplyrchainrmanagement.r(OSCM)
Topic:rWhatrIsrOperationsrandrSupplyrChainrManagement?
7. Thertermr"value"rrefersrtortherrelationshiprbetweenrqualityrandrtherpricerpaidrbyrtherconsumer.
TRUE
Relatedrtorefficiencyrandreffectivenessrisrtherconceptrofrvalue,rwhichrcanrbermetaphoricallyrdefinedrasrqualityrdividedrbyrprice.
AACSB:rAnalyticalrThinking
Blooms:rRememberr
Difficulty:r1rEasy
LearningrObjective:r01-
04rEvaluatertherefficiencyrofrarfirm.rTopic:r
Efficiency,rEffectiveness,randrValue
8. Attemptingrtorbalancertherdesirertorefficientlyruserresourcesrwhilerprovidingrarhighlyreffectiverservicermayrcreaterconflictrbetweenrther
tworgoals.
TRUE
Oftenrmaximizingreffectivenessrandrefficiencyratrthersamertimercreatesrconflictrbetweenrthertworgoals.
AACSB:rAnalyticalrThinking
Blooms:rAnalyzer
Difficulty:r1rEasy
LearningrObjective:r01-
04rEvaluatertherefficiencyrofrarfirm.rTopic:r
Efficiency,rEffectiveness,randrValue
1-2
Copyrightr©2021rMcGraw-HillrEducation.rAllrrightsrreserved.rNorreproductionrorrdistributionrwithoutrtherpriorrwrittenrconsentrofrMcGraw-
HillrEducation.
,9. Centralrtortherconceptrofroperationsrstrategyrarerthernotionsrofroperationsrfocusrandrtrade-offs.
TRUE
Centralrtorthisrthinkingrwasrthernotionrofrfactoryrfocusrandrmanufacturingrtrade-
offs.rBecauserarfactoryrcannotrexcelronrallrperformancermeasures,ritsrmanagementrmustrdeviserarfocusedrstrategy,rtorperformrarlimitedrse
trofrtasksrextremelyrwell.rThisrrequiresrtrade-offs.
AACSB:rAnalyticalrThinking
Blooms:rRememberr
Difficulty:r1rEasy
LearningrObjective:r01-03rRecognizerthermajorrconceptsrthatrdefinertheroperationsrandrsupplyrchainrmanagementrfield.
Topic:rHistoricalrDevelopmentrofrOperationsrandrSupplyrChainrManagement
10. OSCMrisrconcernedrwithrmanagementrofrthertrickiestrpartsrofrthersystemrthatr producesrargoodrorrdeliversrarservice.
FALSE
OSCMrisrconcernedrwithrthermanagementrofrtherentirersystemrthatrproducesrargoodrorrdeliversrarservice.
AACSB:rAnalyticalrThinking
Blooms:rRememberr
Difficulty:r1rEasy
LearningrObjective:r01-01rIdentifyrtherelementsrofroperationsrandrsupplyrchainrmanagementr(OSCM).
Topic:rWhatrIsrOperationsrandrSupplyrChainrManagement?
11. OSCMrisrarfunctionalrfieldrofrbusinessrwithrclearrlinermanagementrresponsibilities.
TRUE
OSCMrisrarfunctionalrfieldrofrbusinessrwithrclearrlinermanagementrresponsibilities.
AACSB:rAnalyticalrThinking
Blooms:rRememberr
Difficulty:r1rEasy
LearningrObjective:r01-02rKnowrtherpotentialrcareerropportunitiesrinroperationsrandrsupplyrchainrmanagement.
Topic:rWhatrIsrOperationsrandrSupplyrChainrManagement?
12. Thersupplyrnetworkrcanrberthoughtrofrasrarpipelinerthroughrwhichrcash,rmaterial,randrinformationrflow.
FALSE
Thinkrofrthersupplyrnetworkrasrarpipelinerthroughrwhichrmaterialrandrinformationr flow.
AACSB:rAnalyticalrThinkingr
Blooms:rUnderstandr
Difficulty:r1rEasy
LearningrObjective:r01-01rIdentifyrtherelementsrofroperationsrandrsupplyrchainrmanagementr(OSCM).
Topic:rWhatrIsrOperationsrandrSupplyrChainrManagement?
13. Supplyrnetworksrcannotrberconstructedrforreveryrproductrorrservice.
FALSE
Networksrsuchrasrthisrcanrberconstructedrforranyrproductrorrservice.
AACSB:rAnalyticalrThinkingr
Blooms:rUnderstandr
Difficulty:r1rEasy
LearningrObjective:r01-01rIdentifyrtherelementsrofroperationsrandrsupplyrchainrmanagementr(OSCM).
Topic:rWhatrIsrOperationsrandrSupplyrChainrManagement?
1-3
Copyrightr©2021rMcGraw-HillrEducation.rAllrrightsrreserved.rNorreproductionrorrdistributionrwithoutrtherpriorrwrittenrconsentrofrMcGraw-
HillrEducation.
, 14. "Operations"rrefersrtormanufacturingrandrservicerprocessesrusedrtortransformrresourcesremployedrbyrarfirmrintorproductsrdesiredrbyr
customers.
TRUE
Operationsrrefersrtormanufacturing,rservice,randrhealthrcarerprocessesrthatrarerusedrtortransformrtherresourcesremployedrbyrarfirmrintorprodu
ctsrdesiredrbyrcustomers.
AACSB:rAnalyticalrThinking
Blooms:rRememberr
Difficulty:r1rEasy
LearningrObjective:r01-01rIdentifyrtherelementsrofroperationsrandrsupplyrchainrmanagementr(OSCM).
Topic:rWhatrIsrOperationsrandrSupplyrChainrManagement?
15. "Supplyrchain"rrefersrtorprocessesrthatrmoverinformationrandrmaterialrtorandrfromrthermanufacturingrandrservicerprocessesrofrtherfir
m.
TRUE
Supplyrchainrrefersrtorprocessesrthatrmoverinformationrandrmaterialrtorandrfromrthermanufacturingrandrservicerprocessesrofrtherfirm.
AACSB:rAnalyticalrThinking
Blooms:rRememberr
Difficulty:r1rEasy
LearningrObjective:r01-01rIdentifyrtherelementsrofroperationsrandrsupplyrchainrmanagementr(OSCM).
Topic:rWhatrIsrOperationsrandrSupplyrChainrManagement?
16. "Supplyrchain"rincludesronlyrinboundrfreightrandrinventory.
FALSE
Supplyrchainrrefersrtorprocessesrthatrmoverinformationrandrmaterialrtorandrfromrthermanufacturingrandrservicerprocessesrofrtherfirm.
AACSB:rAnalyticalrThinkingr
Blooms:rUnderstandr
Difficulty:r2rMedium
LearningrObjective:r01-01rIdentifyrtherelementsrofroperationsrandrsupplyrchainrmanagementr(OSCM).
Topic:rWhatrIsrOperationsrandrSupplyrChainrManagement?
17. Itrisrcriticalrthatrarsustainablerstrategyrmeetrtherneedsrofrshareholdersrandremployeesrfirst,randrthenrfocusronrpreservingrtherenvi
ronment.
FALSE
Arsustainablerstrategyrthatrmeetsrtherneedsrofrshareholdersrandremployeesrwhilerpreservingrtherenvironmentrisrcritical.
AACSB:rAnalyticalrThinkingr
Blooms:rUnderstandr
Difficulty:r2rMedium
LearningrObjective:r01-01rIdentifyrtherelementsrofroperationsrandrsupplyrchainrmanagementr(OSCM).
Topic:rWhatrIsrOperationsrandrSupplyrChainrManagement?
1-4
Copyrightr©2021rMcGraw-HillrEducation.rAllrrightsrreserved.rNorreproductionrorrdistributionrwithoutrtherpriorrwrittenrconsentrofrMcGraw-
HillrEducation.
