PSW 1017- MIDTERM TEST WITH
QUESTIONS AND 100% CORRECT
ANSWERS GRADED A+.
Describe the communication process - ANS -The communication process is the means by which
people exchange information
-Communication methods include active listening, paraphrasing, empathetic listening, asking
closed questions, asking open-ended questions, clarifying, and focusing
Describe verbal communication - ANS -use simple, everyday language
-speak clearly, slowly and distinctly
-use visual clues
-control volume and tone of voice
Describe non-verbal communication - ANS -does not use words
-messages are sent through body language
List common defence mechanisms - ANS -Denial: an unwillingness to accept reality
-Displacement: a transfer of feeling onto another person or item
-Fantasizing: daydreaming as an escape
-Passive-agressiveness
-Projection
-Rationalization
How can defense mechanisms interfere with effective communication? - ANS -denial can work
in a short term
-overtime, it may lead to unhealthy lifestyle choices and interfere with acceptance of health
teaching
What are the barriers of communication? - ANS -interrupting
-answering your own questions
-giving advice
minimizing problems
-failing to listen
What are the methods of effective communication? - ANS -asking open ended questions
-asking close ended questions
-DIPPS
Explain how messages can be misinterpreted - ANS -slang and abbreviations are used
to solve this:
-choose words carefully
-use simple, everyday words
, -control the volume of your voice
-determine an understanding
-don't pretend to understand
Describe how to communicate with an angry client - ANS -do not judge the client
-respond with silence
-acknowledge their feelings
-do not argue with the client
Why is assertive communication important? - ANS -when being assertive, a speaker coveys their
opinion with a goal of ensuring needs are met
-an assertive person stands up for their rights while respecting the rights of others
How do you explain procedures and tasks to clients? - ANS -put the client at ease
-start with small steps
-start with easy steps
-observe and listen
-let the client set the pace
-provide support and encouragement
What are Pathogens? - ANS microbes that can cause harm, such as an infection or disease
What are non-pathogens? - ANS microbes that does not usually cause infection or disease and is
not harmful to humans
What do microbes require to grow? - ANS -warmth
-moisture
-dark
- oxygen (many but not all)
Bacteria - ANS -naturally live on everything
-pathogenic and nonpathogenic
-multiplies quickly
-surrounded by a hard shell (endosphere)
-treated with antibiotics
Virus - ANS -infect and disrupt living cells
-takes over the living cell and uses it to grow and multiply
-can de dormant, than active again years later
-not killed by antibiotics (need antivirals)
-prevented by vaccination
Fungus - ANS -live on organic matter (ex. humans, animals and plants)
-yeasts and molds are fungi
-common in mouth, groin, feet and skin
-ex. athletes foot
QUESTIONS AND 100% CORRECT
ANSWERS GRADED A+.
Describe the communication process - ANS -The communication process is the means by which
people exchange information
-Communication methods include active listening, paraphrasing, empathetic listening, asking
closed questions, asking open-ended questions, clarifying, and focusing
Describe verbal communication - ANS -use simple, everyday language
-speak clearly, slowly and distinctly
-use visual clues
-control volume and tone of voice
Describe non-verbal communication - ANS -does not use words
-messages are sent through body language
List common defence mechanisms - ANS -Denial: an unwillingness to accept reality
-Displacement: a transfer of feeling onto another person or item
-Fantasizing: daydreaming as an escape
-Passive-agressiveness
-Projection
-Rationalization
How can defense mechanisms interfere with effective communication? - ANS -denial can work
in a short term
-overtime, it may lead to unhealthy lifestyle choices and interfere with acceptance of health
teaching
What are the barriers of communication? - ANS -interrupting
-answering your own questions
-giving advice
minimizing problems
-failing to listen
What are the methods of effective communication? - ANS -asking open ended questions
-asking close ended questions
-DIPPS
Explain how messages can be misinterpreted - ANS -slang and abbreviations are used
to solve this:
-choose words carefully
-use simple, everyday words
, -control the volume of your voice
-determine an understanding
-don't pretend to understand
Describe how to communicate with an angry client - ANS -do not judge the client
-respond with silence
-acknowledge their feelings
-do not argue with the client
Why is assertive communication important? - ANS -when being assertive, a speaker coveys their
opinion with a goal of ensuring needs are met
-an assertive person stands up for their rights while respecting the rights of others
How do you explain procedures and tasks to clients? - ANS -put the client at ease
-start with small steps
-start with easy steps
-observe and listen
-let the client set the pace
-provide support and encouragement
What are Pathogens? - ANS microbes that can cause harm, such as an infection or disease
What are non-pathogens? - ANS microbes that does not usually cause infection or disease and is
not harmful to humans
What do microbes require to grow? - ANS -warmth
-moisture
-dark
- oxygen (many but not all)
Bacteria - ANS -naturally live on everything
-pathogenic and nonpathogenic
-multiplies quickly
-surrounded by a hard shell (endosphere)
-treated with antibiotics
Virus - ANS -infect and disrupt living cells
-takes over the living cell and uses it to grow and multiply
-can de dormant, than active again years later
-not killed by antibiotics (need antivirals)
-prevented by vaccination
Fungus - ANS -live on organic matter (ex. humans, animals and plants)
-yeasts and molds are fungi
-common in mouth, groin, feet and skin
-ex. athletes foot
