Phoenix Fire Department Fire Recruit Study Packet ||
Already Graded A+.
What is the Motto of the Phoenix Fire Department? correct answers Prevent Harm, Survive, Be
Nice (p.2)
What can a firefighter be cross trained in? correct answers Full range of fire suppression,
hazardous materials response, technical rescue, aircraft firefighting, and rescue as well as
emergency medical services including basic and advanced life support and emergency medical
transportation. (p.2)
How has the Phoenix Firefighter reputation been earned? correct answers This reputation has
been earned through years of commitment to focusing our missions on providing the best
customer service possible, a philosophy based on working together and training each other and
the customers we serve with respect. (p.2)
According to Chief Duran's letter, what makes our department one of the finest in the world?
correct answers "We are safe, well-trained, and professional... It is a calling that entails
selflessness, dedication, and skill." (p.3)
What type of organization are we? correct answers A customer service driven organization with
a goal each day to safely respond to and mitigate any possible emergency that may arise. (p.3)
What is an integral part of our career? correct answers "Training is an integral part of our career.
It never stops. Our firefighters are expected to be. lifelong learners, constantly striving to
improve personally and professionally." (p.3)
What are 5 of the most important focus areas for a Phoenix Firefighter? correct answers 1. Safety
2. Professionalism
3. Teamwork
4. Respect
5. Personal Development (p.3)
What is the Phoenix Fire Department Mission Statement? correct answers "The Phoenix Fire
Department is committed to providing the highest level of customer service and resources to our
community and members. We save lives and protect property through fire suppression,
emergency medical and transportation services, all hazardous incident management, and
community risk reduction efforts." (p.4)
What is the Phoenix Fire Department Vision Statement? correct answers "As an innovative and
data-driven leader in the International Fire Service, the Phoenix Fire Department will continue to
evolve with the modern world. We remain committed to delivering customer service excellence
to our communities through pride and professionalism. We will honor our diversity and inclusion
while striving to improve the well-being of our Fire Department family, respecting our past
while planning for our future." (p.4)
,When was the Phoenix Fire Department established? correct answers In 1886 to defend lives and
properties from the destructive force of fire. (p.5)
Where does the core of our strength come from? correct answers The core of our strength comes
from our members' fundamental execution of excellent customer service, high professional
standards, and our personal pride. (p.5)
Who sets the highest standard for the Phoenix Fire Department? correct answers Ourselves. (p.5)
What are the most distinguishing factors related to our perpetual commitment to excellent
customer service? correct answers Professionalism and personal accountability from everyone in
every aspect of our performance. (p.5)
Even though our names and ranks are stenciled on the front of our uniforms, we are perceived as
one. What are we to the community? correct answers "We are respected, trusted, admired, and
identified by our uniforms, our vehicles, and the manner in which we serve." (p.5)
Why must our conduct both on and off duty be exemplary? correct answers Because we hold
ourselves to a higher standard and a single misstep by a member tarnishes the reputation of us
all. (p.5)
Who is the most recognizable member of our workforce? correct answers The firefighter. (p.5)
What are the organizational values of the Phoenix Fire Department? correct answers -Pride and
ownership
-Customer service excellence
-Teamwork
-Communication
-Integrity and Professionalism
-Diversity and Inclusion
-Safety and prevention
-Total wellness
-Honor and respect
-Progressive and Innovative (P.6-7)
How can we portray pride and ownership? correct answers By being committed to honest and
ethical behavior both on and off duty. (p.6)
How can we achieve customer service excellence? correct answers By being nice, delivering the
highest level of internal and external customer service, and by going above and beyond. (p.6)
How can we exhibit teamwork and what is teamwork to us? correct answers By valuing inputs
and outputs of everyone and by mentoring others. Teamwork is the building block that drives the
labor-management process. (p.6)
, How does communication aid us? correct answers It helps us cooperate locally, regionally, and
nationally to improve service delivery and enhance safety. We are committed to proving
effective and responsive means of communication. (p.6)
How do we portray integrity and professionalism? correct answers We value public trust. We are
professional, well-trained, humble, dedicated, competent, honest, and hardworking members.
(p.6)
How do we show diversity and inclusion? correct answers We embrace our members' and the
community's different cultures, race, religion, ethnicity, sexual orientation, and other social
factors. (p.6)
Elaborate on safety and prevention: correct answers Safety of our members and the community is
the highest priority. Members practice through the risk management plan and live by our
standard operating procedures. Situational awareness and personal accountability are crucial to
our safety. (p.6)
What are aspects of total wellness? correct answers Physical, mental, spiritual, and financial
wellness, making healthy choices, helping members in need, and utilizing resources. (p.6)
Touch on honor and respect: correct answers "We respect those that come before us, those who
are here now, and those yet to come. (p.7)
How is the department progressive and innovative? correct answers -PFD values personal
development and training
-PFD understand the need to evolve
-PFD seeks out effective methods for service and progressive thinking
-PFD embraces new technologies to improve service delivery (p.7)
What is the PFD Way, briefly? correct answers "the philosophy of the Phoenix Fire Department
and describes what is expected of every member regardless of rank. Included within are the
expectations of behavior, performance, and customer service. (p.8)
What are values of the PFD Way? correct answers Safety, service excellence, integrity,
professionalism, communication, teamwork, and respect (these allow us to provide exceptional
internal and external customer service and guide our actions on and off duty). (p.8)
How can the organization take pride in improving its membership? correct answers Through
training and education along with individuals bringing unique cultures, traditions, and
experiences. (p.8)
What is the strength and foundation of the PFD? correct answers The diversity of our members.
(p.8)
How many major cornerstones are in the PFD Way? correct answers 6 major cornerstones. (p.8)
Already Graded A+.
What is the Motto of the Phoenix Fire Department? correct answers Prevent Harm, Survive, Be
Nice (p.2)
What can a firefighter be cross trained in? correct answers Full range of fire suppression,
hazardous materials response, technical rescue, aircraft firefighting, and rescue as well as
emergency medical services including basic and advanced life support and emergency medical
transportation. (p.2)
How has the Phoenix Firefighter reputation been earned? correct answers This reputation has
been earned through years of commitment to focusing our missions on providing the best
customer service possible, a philosophy based on working together and training each other and
the customers we serve with respect. (p.2)
According to Chief Duran's letter, what makes our department one of the finest in the world?
correct answers "We are safe, well-trained, and professional... It is a calling that entails
selflessness, dedication, and skill." (p.3)
What type of organization are we? correct answers A customer service driven organization with
a goal each day to safely respond to and mitigate any possible emergency that may arise. (p.3)
What is an integral part of our career? correct answers "Training is an integral part of our career.
It never stops. Our firefighters are expected to be. lifelong learners, constantly striving to
improve personally and professionally." (p.3)
What are 5 of the most important focus areas for a Phoenix Firefighter? correct answers 1. Safety
2. Professionalism
3. Teamwork
4. Respect
5. Personal Development (p.3)
What is the Phoenix Fire Department Mission Statement? correct answers "The Phoenix Fire
Department is committed to providing the highest level of customer service and resources to our
community and members. We save lives and protect property through fire suppression,
emergency medical and transportation services, all hazardous incident management, and
community risk reduction efforts." (p.4)
What is the Phoenix Fire Department Vision Statement? correct answers "As an innovative and
data-driven leader in the International Fire Service, the Phoenix Fire Department will continue to
evolve with the modern world. We remain committed to delivering customer service excellence
to our communities through pride and professionalism. We will honor our diversity and inclusion
while striving to improve the well-being of our Fire Department family, respecting our past
while planning for our future." (p.4)
,When was the Phoenix Fire Department established? correct answers In 1886 to defend lives and
properties from the destructive force of fire. (p.5)
Where does the core of our strength come from? correct answers The core of our strength comes
from our members' fundamental execution of excellent customer service, high professional
standards, and our personal pride. (p.5)
Who sets the highest standard for the Phoenix Fire Department? correct answers Ourselves. (p.5)
What are the most distinguishing factors related to our perpetual commitment to excellent
customer service? correct answers Professionalism and personal accountability from everyone in
every aspect of our performance. (p.5)
Even though our names and ranks are stenciled on the front of our uniforms, we are perceived as
one. What are we to the community? correct answers "We are respected, trusted, admired, and
identified by our uniforms, our vehicles, and the manner in which we serve." (p.5)
Why must our conduct both on and off duty be exemplary? correct answers Because we hold
ourselves to a higher standard and a single misstep by a member tarnishes the reputation of us
all. (p.5)
Who is the most recognizable member of our workforce? correct answers The firefighter. (p.5)
What are the organizational values of the Phoenix Fire Department? correct answers -Pride and
ownership
-Customer service excellence
-Teamwork
-Communication
-Integrity and Professionalism
-Diversity and Inclusion
-Safety and prevention
-Total wellness
-Honor and respect
-Progressive and Innovative (P.6-7)
How can we portray pride and ownership? correct answers By being committed to honest and
ethical behavior both on and off duty. (p.6)
How can we achieve customer service excellence? correct answers By being nice, delivering the
highest level of internal and external customer service, and by going above and beyond. (p.6)
How can we exhibit teamwork and what is teamwork to us? correct answers By valuing inputs
and outputs of everyone and by mentoring others. Teamwork is the building block that drives the
labor-management process. (p.6)
, How does communication aid us? correct answers It helps us cooperate locally, regionally, and
nationally to improve service delivery and enhance safety. We are committed to proving
effective and responsive means of communication. (p.6)
How do we portray integrity and professionalism? correct answers We value public trust. We are
professional, well-trained, humble, dedicated, competent, honest, and hardworking members.
(p.6)
How do we show diversity and inclusion? correct answers We embrace our members' and the
community's different cultures, race, religion, ethnicity, sexual orientation, and other social
factors. (p.6)
Elaborate on safety and prevention: correct answers Safety of our members and the community is
the highest priority. Members practice through the risk management plan and live by our
standard operating procedures. Situational awareness and personal accountability are crucial to
our safety. (p.6)
What are aspects of total wellness? correct answers Physical, mental, spiritual, and financial
wellness, making healthy choices, helping members in need, and utilizing resources. (p.6)
Touch on honor and respect: correct answers "We respect those that come before us, those who
are here now, and those yet to come. (p.7)
How is the department progressive and innovative? correct answers -PFD values personal
development and training
-PFD understand the need to evolve
-PFD seeks out effective methods for service and progressive thinking
-PFD embraces new technologies to improve service delivery (p.7)
What is the PFD Way, briefly? correct answers "the philosophy of the Phoenix Fire Department
and describes what is expected of every member regardless of rank. Included within are the
expectations of behavior, performance, and customer service. (p.8)
What are values of the PFD Way? correct answers Safety, service excellence, integrity,
professionalism, communication, teamwork, and respect (these allow us to provide exceptional
internal and external customer service and guide our actions on and off duty). (p.8)
How can the organization take pride in improving its membership? correct answers Through
training and education along with individuals bringing unique cultures, traditions, and
experiences. (p.8)
What is the strength and foundation of the PFD? correct answers The diversity of our members.
(p.8)
How many major cornerstones are in the PFD Way? correct answers 6 major cornerstones. (p.8)
