Solutions.
the phoenix fire department is committed to providing the highest level of public ________
services for our community.
A) education
B) safety
C) entities
D) well being correct answers Introduction
b - safety
we protect lives and property though fire suppression, emergency medical and transportation
services, __________, fire prevention and public education.
A - disaster management
B - firefighting
C - rescue management
D - fitness awareness correct answers Introduction
a - disaster management
our members will prevent harm, survive, and be _____!
A - friendly
B - professional
C - nice
D - positive correct answers Introduction
c - nice
The Phoenix Fire Department cross-trains its firefighters to provide a full range of fire
suppression, _____________________________, technical rescue, aircraft firefighting and
rescue as well as emergency medical services including basic and advanced life support and
emergency medical transportation.
A) Emergency response
B) Hazardous materials response
C) Rope Rescue response
D) Disaster response correct answers Introduction
b - hazardous materials response
5. The Phoenix Fire Department has a _______ reputation as one of the best fire departments in
North America
A) International
B) National
,C) Excellent
D) Stellar correct answers Introduction
b - national
6. This reputation has been earned through years of commitment to focusing our mission on
providing the best _______ possible, philosophy based on working together and treating each
other and the customers we serve with respect
A) Customer service
B) Internal service
C) External service
D) Citizen service correct answers Introduction
a - customer service
7. The Phoenix Fire Department has a ______ labor management process, and a culture that is
open to change and improving the Department so that future generations of firefighters may
benefit from the hard work of current and past members, with a goal to continue to make the
Department better for those who follow them.
A) Very good
B) Model
C) Form
D) Excellent correct answers Introduction
b - model
8. The Phoenix Fire Department has a Model labor management process, and a culture that is
open to change and improving the Department so that future generations of firefighters may
benefit from the hard work of current and past members, with a goal to continue to make the
Department _______ for those who follow them.
A) Stronger
B) More professional
C) Worse
D) Better correct answers Introduction
d - better
9. This booklet is designed to give you an overview of the Phoenix Fire Department. It will
introduce you to the demands of being a firefighter and to the Training Academy experience. The
information contained within this document will not only provide you with critical information
for the written examination process but also insight into the document will not only provide you
with critical information for the ___________ process but the also insight into the Phoenix Fire
Department for the oral interview process
A) Written examination
B) Physical examination
C) Physiological examination
,D) Mental examination correct answers Introduction
a - written examination
1. The Phoenix Fire Chief is
a. Kara Kalkbrenner
b. Steve Beuerlein
c. Bob Khon
d. Sam Neville correct answers Welcome
a. Kara Kalkbrenner
2. The Local 493 Union President is
a. Pete Gorriez
b. Pat Cantleme
c. Steve Beuerlein
d. Billy Sheilds correct answers welcome
c - steve beuerlein
3. The career of a Phoenix Firefighter is one of the most _____ careers an individual can choose
a. Rewarding
b. Exciting
c. Worthwhile
d. Gratifying correct answers welcome
d - gratifying
4. We are safe, well-trained, and___________.
a. Friendly
b. Professional
c. Fit
d. Positive correct answers welcome
B - professional
5. We are a diverse organization seeking people who will uphold our ________ ______
________ throughout a long career
a. High standards and traditions
b. Low standards and traditions
c. High standards and culture
d. Culture and High standards correct answers welcome
a - high standards and traditions
6. A Phoenix Firefighter must possess many critical qualities in order to be successful throughout
a long career. It is a unique calling that entails selflessness,_______ , and skill.
a. Motivation
b. Friendliness
c. Dedication
d. Fitness correct answers welcome
c - dedication
, 7. The career of a Phoenix Firefighter involves much more than fighting fire. We are
___________ driven organization
a. Internal service
b. External service
c. Customer relations
d. Customer service correct answers welcome
d - customer service
8. Our goal each day is to safely respond to and _____ any possible emergency that may arise
a. Mitigate
b. Work through
c. Solve
d. Fix correct answers welcome
a - mitigate
9. We are Firefighters, Paramedics,Hazardous Materials Technicians, ______ _______ ______,
Airport Emergency Response, and much more.
a. Spanish emersion experts
b. Technical Rescue Experts
c. Emergency medical technicians
d. Low angle experts correct answers welcome
b - 69
10. Training is an integral part of our career. It never stops. Our Firefighters are expected to be
______ learners, constantly striving to improve personally and professionally.
a. Fast
b. Lifelong
c. Good
d. Excellent correct answers Welcome
b - lifelong
11. The following study guide reflects many of our standard operating procedures, practices, and
_____norms
a. Personal
b. Physical
c. Cultural
d. Social correct answers welcome
c - cultural
12. Much of it speaks to what is important to our Department, Local 493, and the citizens of
Phoenix. Our labor/management process provides the ______ on which these standards exist.
a. Support
b. Strength
c. Gold
d. Backbone correct answers welcome