Phoenix Fire Engineer Test Volume 2 || with 100% Accurate
Solutions.
Customer Service Management correct answers Our mission and number one priority is to
deliver the best customer service possible. Our members are responsible for the following as it
relates to customer service.
o Treat all customers with respect
o Deal with the customer's situation as an urgent event
o Identify and act on opportunities for added value.
o Provide exceptional customer service, whenever possible. A members evaluation as to whether
or not they are empowered to provide exceptional customer service
Command Procedure correct answers The functions of command define standard activities that
are performed by the incident commander to achieve the tactical objectives.
Command Procedure correct answers Fast attack example: any incident where the safety and
welfare of fire fighters is a major concern
Command Procedure correct answers Within the chain of command, the actual transfer of
command will be regulated by the following procedure:
1. The officer assuming command (IC#2) will communicate with the person being relieved
(IC#1) by radio or face-to-face. Face-toFace- is the preferred method to transfer command.
2. The person being relieved will brief the officer assuming command indicating at least the
following:
General situation status:
• Incident conditions (fire location and extent, hazmat spill or release, number of patients,
• Incident management plan
• Completion of the tactical objectives
• Safety considerations
Deployment and assignments of operating companies and personnel
Appraisals of need for additional resources
Command Procedures correct answers The incident commander should have more people
working than commanding
Strategic level- overall direction of the incident correct answers Strategic- this organizational
level is designed around the IC and command team, operating in the command mode, and
working out of a stationary command post. The strategic level involves the activities necessary
for overall operational control, considering critical fire ground factors and risk management plan
to determine the strategy and develop an IAP, establishing objectives, managing the strategy,
, setting priorities, allocating resources, and thinking ahead. Strategic level responsibilities
include:
o Determining the appropriate strategy: Offensive or Defensive
o Establishing a strategic plan for the incident
o Setting rarities
o Obtaining and allocating resources
o Predicting outcomes and planning
o Assigning specific objectives to tactical level units
Tactical level- objectives assigned to sectors )Divisions or Groups) correct answers Tactical- the
first management "subdivision" of incident scene organization is accomplished by assigning
sector (division or group) responsibilities. Sector officers are responsible for the tactical
deployment of assigned resources, evaluation, and communication with the IC. They are
assigned by the IC and supervise directly at the site of the assigned activity inn order to meet the
operational objectives given to them by the IC.
Task Level- task objectives assigned to companies correct answers Task- the level of the
organization where the work is performed by assigned companies and other resources. The
strategic and tactical levels are in place to support the task level. Task level activities accomplish
tactical objectives.
Command Procedure correct answers Utilizing sectors improves firefighter safety- allows each
sector officer to maintain more direct control of the position and function of the companies
assigned to their sectors at all times. Sector officers concentrate on their assigned areas and are in
a position to move personnel based on incident conditions and the IC's decisions.
Command Procedure correct answers When establishing a sector, the IC will assign each sector
officer:
o Tactical objectives
o A radio designation (Roof sector, East Sector, etc.)
o The identity of resources assigned to the sector.
During offensive fires 5 companies represents a reasonable maximum span of control for a sector
officer. During defensive fires 7 companies represents a reasonable maximum span of control.
Command Procedure correct answers All requests for additional resources or assistance within a
sector must be directed to the sector officer. Sector officers will communicate with command.
Command Procedure correct answers Command must be advised immediately of significant
changes, particularly those involving the ability or inability to complete an objective, hazardous
conditions, accidents, structural collapse, etc.
Command Procedure correct answers For buildings with odd geographic positioning, the front of
the building always becomes "sector A". Other alphabetical designations are provided in a
clockwise flow around the building.
Solutions.
Customer Service Management correct answers Our mission and number one priority is to
deliver the best customer service possible. Our members are responsible for the following as it
relates to customer service.
o Treat all customers with respect
o Deal with the customer's situation as an urgent event
o Identify and act on opportunities for added value.
o Provide exceptional customer service, whenever possible. A members evaluation as to whether
or not they are empowered to provide exceptional customer service
Command Procedure correct answers The functions of command define standard activities that
are performed by the incident commander to achieve the tactical objectives.
Command Procedure correct answers Fast attack example: any incident where the safety and
welfare of fire fighters is a major concern
Command Procedure correct answers Within the chain of command, the actual transfer of
command will be regulated by the following procedure:
1. The officer assuming command (IC#2) will communicate with the person being relieved
(IC#1) by radio or face-to-face. Face-toFace- is the preferred method to transfer command.
2. The person being relieved will brief the officer assuming command indicating at least the
following:
General situation status:
• Incident conditions (fire location and extent, hazmat spill or release, number of patients,
• Incident management plan
• Completion of the tactical objectives
• Safety considerations
Deployment and assignments of operating companies and personnel
Appraisals of need for additional resources
Command Procedures correct answers The incident commander should have more people
working than commanding
Strategic level- overall direction of the incident correct answers Strategic- this organizational
level is designed around the IC and command team, operating in the command mode, and
working out of a stationary command post. The strategic level involves the activities necessary
for overall operational control, considering critical fire ground factors and risk management plan
to determine the strategy and develop an IAP, establishing objectives, managing the strategy,
, setting priorities, allocating resources, and thinking ahead. Strategic level responsibilities
include:
o Determining the appropriate strategy: Offensive or Defensive
o Establishing a strategic plan for the incident
o Setting rarities
o Obtaining and allocating resources
o Predicting outcomes and planning
o Assigning specific objectives to tactical level units
Tactical level- objectives assigned to sectors )Divisions or Groups) correct answers Tactical- the
first management "subdivision" of incident scene organization is accomplished by assigning
sector (division or group) responsibilities. Sector officers are responsible for the tactical
deployment of assigned resources, evaluation, and communication with the IC. They are
assigned by the IC and supervise directly at the site of the assigned activity inn order to meet the
operational objectives given to them by the IC.
Task Level- task objectives assigned to companies correct answers Task- the level of the
organization where the work is performed by assigned companies and other resources. The
strategic and tactical levels are in place to support the task level. Task level activities accomplish
tactical objectives.
Command Procedure correct answers Utilizing sectors improves firefighter safety- allows each
sector officer to maintain more direct control of the position and function of the companies
assigned to their sectors at all times. Sector officers concentrate on their assigned areas and are in
a position to move personnel based on incident conditions and the IC's decisions.
Command Procedure correct answers When establishing a sector, the IC will assign each sector
officer:
o Tactical objectives
o A radio designation (Roof sector, East Sector, etc.)
o The identity of resources assigned to the sector.
During offensive fires 5 companies represents a reasonable maximum span of control for a sector
officer. During defensive fires 7 companies represents a reasonable maximum span of control.
Command Procedure correct answers All requests for additional resources or assistance within a
sector must be directed to the sector officer. Sector officers will communicate with command.
Command Procedure correct answers Command must be advised immediately of significant
changes, particularly those involving the ability or inability to complete an objective, hazardous
conditions, accidents, structural collapse, etc.
Command Procedure correct answers For buildings with odd geographic positioning, the front of
the building always becomes "sector A". Other alphabetical designations are provided in a
clockwise flow around the building.
