MGMT 3013 Final Study Question/Answers Graded A+
2025/2026
Scientific management - The study of work methods to improve productivity
Despite the negative connotation associated with bureaucracies, Weber's main point of
associating them with organizations was that they require structure, order and process
to be __. - efficient
In Maslow's hierarchy of needs, which of the following is the lowest level? -
Physiological needs
Named after a failed study led by Elton Mayo, what theory has helped researchers to
understand that employees are social beings who seek attention form their superiors? -
Hawthorne Effect
Who introduced the idea that there are two types of managers? - McGregor
In McGregor's theory, which type of people need close supervision, strict controls and
incentives to perform? - Theory X
What is the correct order for the four steps in a systems loop? - inputs, processing,
outputs, feedback
A systems view - Considers the organization as a set of interrelated parts
The contingency perspective - assumes that the external environment is constantly
changing whether it be competition or customer preferences.
What skills does a good manager need to have? - Conceptual skills, human skills,
technical skills, and a variety of soft skills.
Values - Important and lasting beliefs or ideals shared by the members of a culture
about what is good or bad and desirable or undesirable.
Attitudes - A learned predisposition to respond in a certain manner toward a given
object or situation.
Ethical dilemmas - A situation in which a difficult choice has to be made between two
courses of action, either of which entails violating a moral principle.
What is a written set of standards to guide employees on how they should behave? -
Code of Ethics
How an organization handles motives, pressures, and its surrounding environment that
may affect its overall culture is called what? - Ethical Climate
, What is the underlining aspect of promoting ethics? - The need to communicate ethics
within an organization.
Corporal Governance - A need to make sure the interests of the organization, it's
owners, and other stakeholders are being safeguarded
What is diversity? - Similarities and differences among employees in terms of age,
cultural background, physical abilities and disabilities, race, religion, sex, and sexual
orientation.
What are the dimensions of diversity? - Personality, internal, external, and
organizational.
Factors such as income, marital status, appearance and religion are all _______ in
Gardenswartz and Rowe's diversity wheel. - internal dimensions
Which of the following is an example of an organizational dimension on Gardenswartz
and Rowe's diversity wheel? - Work location
Which of the following categories of Gardenswartz & Rowe's diversity wheel do you
have the LEAST amount of control over? - Internal dimensions
What are some future-oriented trends for diversity? - Transparency, mentorship,
sponsorship, innovation goals and rewards, and diversity task forces.
What framework allows you to determine what type of culture fits your organization and
how best to lead and change within your organization.? - Competing Values Framework
According to the communication process, ___ is the process of assembling the
message into an understandable language for the receiver. - Encoding
According to the communication process, the ______________ is the individual(s) to
whom a message is directed. - Receiver
What are individual barriers to communication? - Poor listening skills, lack of credibility
and confidence, language, biases, and stereotypes.
What are organizational barriers to communication? - Organizational language,
perception barriers, work overload, status differences, and physical barriers
Soft skills - Personality traits and interpersonal skills that directly affect your
relationships with other people.
Office politics - The use of power and social influence to gain advantage, personally or
for the benefit of the organization.
2025/2026
Scientific management - The study of work methods to improve productivity
Despite the negative connotation associated with bureaucracies, Weber's main point of
associating them with organizations was that they require structure, order and process
to be __. - efficient
In Maslow's hierarchy of needs, which of the following is the lowest level? -
Physiological needs
Named after a failed study led by Elton Mayo, what theory has helped researchers to
understand that employees are social beings who seek attention form their superiors? -
Hawthorne Effect
Who introduced the idea that there are two types of managers? - McGregor
In McGregor's theory, which type of people need close supervision, strict controls and
incentives to perform? - Theory X
What is the correct order for the four steps in a systems loop? - inputs, processing,
outputs, feedback
A systems view - Considers the organization as a set of interrelated parts
The contingency perspective - assumes that the external environment is constantly
changing whether it be competition or customer preferences.
What skills does a good manager need to have? - Conceptual skills, human skills,
technical skills, and a variety of soft skills.
Values - Important and lasting beliefs or ideals shared by the members of a culture
about what is good or bad and desirable or undesirable.
Attitudes - A learned predisposition to respond in a certain manner toward a given
object or situation.
Ethical dilemmas - A situation in which a difficult choice has to be made between two
courses of action, either of which entails violating a moral principle.
What is a written set of standards to guide employees on how they should behave? -
Code of Ethics
How an organization handles motives, pressures, and its surrounding environment that
may affect its overall culture is called what? - Ethical Climate
, What is the underlining aspect of promoting ethics? - The need to communicate ethics
within an organization.
Corporal Governance - A need to make sure the interests of the organization, it's
owners, and other stakeholders are being safeguarded
What is diversity? - Similarities and differences among employees in terms of age,
cultural background, physical abilities and disabilities, race, religion, sex, and sexual
orientation.
What are the dimensions of diversity? - Personality, internal, external, and
organizational.
Factors such as income, marital status, appearance and religion are all _______ in
Gardenswartz and Rowe's diversity wheel. - internal dimensions
Which of the following is an example of an organizational dimension on Gardenswartz
and Rowe's diversity wheel? - Work location
Which of the following categories of Gardenswartz & Rowe's diversity wheel do you
have the LEAST amount of control over? - Internal dimensions
What are some future-oriented trends for diversity? - Transparency, mentorship,
sponsorship, innovation goals and rewards, and diversity task forces.
What framework allows you to determine what type of culture fits your organization and
how best to lead and change within your organization.? - Competing Values Framework
According to the communication process, ___ is the process of assembling the
message into an understandable language for the receiver. - Encoding
According to the communication process, the ______________ is the individual(s) to
whom a message is directed. - Receiver
What are individual barriers to communication? - Poor listening skills, lack of credibility
and confidence, language, biases, and stereotypes.
What are organizational barriers to communication? - Organizational language,
perception barriers, work overload, status differences, and physical barriers
Soft skills - Personality traits and interpersonal skills that directly affect your
relationships with other people.
Office politics - The use of power and social influence to gain advantage, personally or
for the benefit of the organization.
