CCM EXAM 2025 CERTIFIED CASE
MANAGER QUESTIONS AND DETAILED
CORRECT ANSWERS | ALREADY
GRADED A+
The case management process includes:
A. Assessing, planning, implementing, coordinating,
monitoring, and evaluating
B. Quality improvement, analysis, and monitoring
C. Contacting the client, validating insurance, coordinating
care, and billing
D. Assessing, diagnosing, coordinating, and utilization
management Correct Answer A. Assessing, planning,
implementing, coordinating, monitoring, and evaluating
An Accelerated Death Benefit is appropriate for:
A. A beneficiary who is disabled, either physically or
mentally
B. A patient who is a homeowner aged 62 or older
C. A patient who is terminally ill and has a life insurance
policy he can sell to a third party
D. A patient who is terminally ill and has a life insurance
policy he can receive funds from during the terminal illness
Correct Answer D. A patient who is terminally ill and has a
life insurance policy he can receive funds from during the
terminal illness
Which answer best describes the impact of Medication
Adherence?
,A. Nearly 50-75% of adults are medication non-adherent
in one or more ways
B. 50% of hospital and skilled nursing admissions are due
to medication nonadherence
C. Money is the most common cause of medication
nonadherence
D. Approximately 1 in ever 3 prescriptions are never filled
Correct Answer A. Nearly 50-75% of adults are medication
non-adherent in one or more ways
Barriers to effective communication include all but which of
the following:
A. Physical interference from the environment
B. Cognitive deficits
C. Open-ended questions
D. Cultural factors Correct Answer C. Open-ended
questions
What is the best description of Client Engagement?
A. The engaged client listens but does not act
B. The engaged client accepts advice and guidance
without question or discussion with the healthcare team
C. An engaged client shares information with the
healthcare team and takes an active role in care decisions
D. An engaged client is unwilling to discuss cultural
requirements impacting healthcare outcomes Correct
Answer C. An engaged client shares information with the
healthcare team and takes an active role in care decisions
The case manager supports Client Empowerment through
all the following actions except:
,A. Providing client-specific education and resources
B. Encouraging shared decision making
C. Collaborating with the client and the healthcare team
D. Creating detailed lists for the client to follow Correct
Answer D. Creating detailed lists for the client to follow
The Motivational Interviewing principle of expressing
empathy is best explained by which of the following:
A. Help the client see the discrepancy between where he
is and where he wants to be
B. Focus on the client's skills, strengths, and previous
successes
C. Seeing things as the client sees them through reflective
listening
D. Using a collaborative, client-centered approach to
interviewing focuses on helping the client discover his
motivation for change Correct Answer C. Seeing things as
the client sees them through reflective listening
Health literacy is more than the ability to read. All of the
following are aspects of health literacy except:
A. Basic literacy skills
B. Basic English competency
C. Basic knowledge of how the body works
D. Basic math skills Correct Answer B. Basic English
competency
Shared decision making is best exemplified by which
scenarios below?
A. Information about self-care measures are provided to a
client caregiver
, B. Treatment options are decided between the case
manager and the provider
C. Clients choose what treatment options they prefer after
education from the case manager and provider
D. Decisions made by clients must be geared toward the
most therapeutic medical approach Correct Answer C.
Clients choose what treatment options they prefer after
education from the case manager and provider
After suffering this type of injury/incident, a
Neuropsychological evaluation is often required:
A. Myocardial Infarction
B. Traumatic Brain Injury
C. Amputation
D. Psychotic episode Correct Answer B. Traumatic Brain
Injury
By providing which of the following to the client is the case
manager helping to foster self-efficacy?
A. Resources for financial support
B. Past experiences
C. Social Support
D. Affirmation Correct Answer D. Affirmation
Which factor below is the best indication a family is
adapting to changing dynamics?
A. Siblings are sent to live with other family members
B. Parents are unable to coordinate caregiver help
C. Stress levels are managed within the family unit
MANAGER QUESTIONS AND DETAILED
CORRECT ANSWERS | ALREADY
GRADED A+
The case management process includes:
A. Assessing, planning, implementing, coordinating,
monitoring, and evaluating
B. Quality improvement, analysis, and monitoring
C. Contacting the client, validating insurance, coordinating
care, and billing
D. Assessing, diagnosing, coordinating, and utilization
management Correct Answer A. Assessing, planning,
implementing, coordinating, monitoring, and evaluating
An Accelerated Death Benefit is appropriate for:
A. A beneficiary who is disabled, either physically or
mentally
B. A patient who is a homeowner aged 62 or older
C. A patient who is terminally ill and has a life insurance
policy he can sell to a third party
D. A patient who is terminally ill and has a life insurance
policy he can receive funds from during the terminal illness
Correct Answer D. A patient who is terminally ill and has a
life insurance policy he can receive funds from during the
terminal illness
Which answer best describes the impact of Medication
Adherence?
,A. Nearly 50-75% of adults are medication non-adherent
in one or more ways
B. 50% of hospital and skilled nursing admissions are due
to medication nonadherence
C. Money is the most common cause of medication
nonadherence
D. Approximately 1 in ever 3 prescriptions are never filled
Correct Answer A. Nearly 50-75% of adults are medication
non-adherent in one or more ways
Barriers to effective communication include all but which of
the following:
A. Physical interference from the environment
B. Cognitive deficits
C. Open-ended questions
D. Cultural factors Correct Answer C. Open-ended
questions
What is the best description of Client Engagement?
A. The engaged client listens but does not act
B. The engaged client accepts advice and guidance
without question or discussion with the healthcare team
C. An engaged client shares information with the
healthcare team and takes an active role in care decisions
D. An engaged client is unwilling to discuss cultural
requirements impacting healthcare outcomes Correct
Answer C. An engaged client shares information with the
healthcare team and takes an active role in care decisions
The case manager supports Client Empowerment through
all the following actions except:
,A. Providing client-specific education and resources
B. Encouraging shared decision making
C. Collaborating with the client and the healthcare team
D. Creating detailed lists for the client to follow Correct
Answer D. Creating detailed lists for the client to follow
The Motivational Interviewing principle of expressing
empathy is best explained by which of the following:
A. Help the client see the discrepancy between where he
is and where he wants to be
B. Focus on the client's skills, strengths, and previous
successes
C. Seeing things as the client sees them through reflective
listening
D. Using a collaborative, client-centered approach to
interviewing focuses on helping the client discover his
motivation for change Correct Answer C. Seeing things as
the client sees them through reflective listening
Health literacy is more than the ability to read. All of the
following are aspects of health literacy except:
A. Basic literacy skills
B. Basic English competency
C. Basic knowledge of how the body works
D. Basic math skills Correct Answer B. Basic English
competency
Shared decision making is best exemplified by which
scenarios below?
A. Information about self-care measures are provided to a
client caregiver
, B. Treatment options are decided between the case
manager and the provider
C. Clients choose what treatment options they prefer after
education from the case manager and provider
D. Decisions made by clients must be geared toward the
most therapeutic medical approach Correct Answer C.
Clients choose what treatment options they prefer after
education from the case manager and provider
After suffering this type of injury/incident, a
Neuropsychological evaluation is often required:
A. Myocardial Infarction
B. Traumatic Brain Injury
C. Amputation
D. Psychotic episode Correct Answer B. Traumatic Brain
Injury
By providing which of the following to the client is the case
manager helping to foster self-efficacy?
A. Resources for financial support
B. Past experiences
C. Social Support
D. Affirmation Correct Answer D. Affirmation
Which factor below is the best indication a family is
adapting to changing dynamics?
A. Siblings are sent to live with other family members
B. Parents are unable to coordinate caregiver help
C. Stress levels are managed within the family unit
