NHCO Phlebotomy
Another name for phlebotomy - answer Venipuncture
Another name for finger stick - answer Dermal puncture
Responsibilities of phlebotomist - answer Assembles equipment
Verifies and records the patients identity
Conducts patient interviews
Takes vital signs
Screens donors
Patient interaction characteristics - answer Dependability
Honesty
Integrity
Empathy and compassion
Professional appearance
Interpersonal skills
How to positively identify patient - answer Ask them to State and spell their full name
and provide their date of birth
Phrase for bedside manner - answerPleasant with the patient and professional with the
poke
Failure to stop or heed the patient's wishes to stop the phlebotomy procedure can result
in - answerAssault or battery charges
When was HIPAA passed - answer1996
Safeguarded information according to HIPAA includes but is not limited to: -
answerTreatments
Test results
Medications
Procedures
Appointment times
Appointment dates
THE JOINT COMMISSION - answerFounded in 1951 and is the oldest watchdog group
in healthcare facility oversight
Nonprofit
Establishes standards and practices of operations in all healthcare settings
, TJC's mission - answerImprove healthcare offerings to the public, focus on quality care,
patient safety, continuous pre-analytical and post-analytical processes, and over sites to
point-of-care testing (POCT)
Clinical and Laboratory standards institute (CLSI) - answerDevelops standards using
representatives taken directly from the fields they oversee. They oversee phlebotomy
programs that include program approval, certification exam questions, and standard of
care based on CLSI standards.
Patient rights to knowing about tests - answerPatients have the right to know what they
are being tested for, treated for, as well as refusal of treatment. You should NEVER give
patients results or explain what the tests check for because as a phlebotomist, you're
not medically qualified
Informed Consent - answerA competent person gives voluntary permission for a
medical procedure after receiving adequate information about the risk of the procedure's
methods and consequences
Expressed consent - answerPermission is given by the patient verbally or in writing for a
procedure
Implied consent - answerPatients actions permit the procedure without verbal or written
consent (willingly holding arm out after being told they need blood drawn)
HIV consent - answerSpecial permission is needed to administer a test that detects HIV
Parental consent for minors - answerA parent or a legal guardian must permit
procedures administered to underage patients depending on the state law, ranging from
18-21 years old
Refusal of care - answerPatients have a right to refuse care, as well as to stop receiving
care at any point during the procedure. Patients under the custody of parents or laws
enforcement cannot refuse care as that falls to the custodian of that individual.
Providers can request the patient sign a refusal form to cover the provider and clinic
from future litigation revolving around failure to provide care. An example would be a
discharge against medical advice or AMA.
Patient identification - answerAsk the patient for identification, then check it. Then,
confirm the information. If the patient is in an in-patient clinic, they will be issued a non-
removable waterproof identification band in place of their government ID. This
identification band MUST be on the patient, not the bed rail or other equipment. A
patient band that is inside the patient's pocket is void.
Patient Identification bands and HIPAA - answerThe patient identification band identifies
prescription drugs issued, tests ordered, and test results given to the patient. If the
patient is not identified correctly, then the HIPAA rules cannot be followed
Another name for phlebotomy - answer Venipuncture
Another name for finger stick - answer Dermal puncture
Responsibilities of phlebotomist - answer Assembles equipment
Verifies and records the patients identity
Conducts patient interviews
Takes vital signs
Screens donors
Patient interaction characteristics - answer Dependability
Honesty
Integrity
Empathy and compassion
Professional appearance
Interpersonal skills
How to positively identify patient - answer Ask them to State and spell their full name
and provide their date of birth
Phrase for bedside manner - answerPleasant with the patient and professional with the
poke
Failure to stop or heed the patient's wishes to stop the phlebotomy procedure can result
in - answerAssault or battery charges
When was HIPAA passed - answer1996
Safeguarded information according to HIPAA includes but is not limited to: -
answerTreatments
Test results
Medications
Procedures
Appointment times
Appointment dates
THE JOINT COMMISSION - answerFounded in 1951 and is the oldest watchdog group
in healthcare facility oversight
Nonprofit
Establishes standards and practices of operations in all healthcare settings
, TJC's mission - answerImprove healthcare offerings to the public, focus on quality care,
patient safety, continuous pre-analytical and post-analytical processes, and over sites to
point-of-care testing (POCT)
Clinical and Laboratory standards institute (CLSI) - answerDevelops standards using
representatives taken directly from the fields they oversee. They oversee phlebotomy
programs that include program approval, certification exam questions, and standard of
care based on CLSI standards.
Patient rights to knowing about tests - answerPatients have the right to know what they
are being tested for, treated for, as well as refusal of treatment. You should NEVER give
patients results or explain what the tests check for because as a phlebotomist, you're
not medically qualified
Informed Consent - answerA competent person gives voluntary permission for a
medical procedure after receiving adequate information about the risk of the procedure's
methods and consequences
Expressed consent - answerPermission is given by the patient verbally or in writing for a
procedure
Implied consent - answerPatients actions permit the procedure without verbal or written
consent (willingly holding arm out after being told they need blood drawn)
HIV consent - answerSpecial permission is needed to administer a test that detects HIV
Parental consent for minors - answerA parent or a legal guardian must permit
procedures administered to underage patients depending on the state law, ranging from
18-21 years old
Refusal of care - answerPatients have a right to refuse care, as well as to stop receiving
care at any point during the procedure. Patients under the custody of parents or laws
enforcement cannot refuse care as that falls to the custodian of that individual.
Providers can request the patient sign a refusal form to cover the provider and clinic
from future litigation revolving around failure to provide care. An example would be a
discharge against medical advice or AMA.
Patient identification - answerAsk the patient for identification, then check it. Then,
confirm the information. If the patient is in an in-patient clinic, they will be issued a non-
removable waterproof identification band in place of their government ID. This
identification band MUST be on the patient, not the bed rail or other equipment. A
patient band that is inside the patient's pocket is void.
Patient Identification bands and HIPAA - answerThe patient identification band identifies
prescription drugs issued, tests ordered, and test results given to the patient. If the
patient is not identified correctly, then the HIPAA rules cannot be followed
