WGU D464 Competency 1 Operations Management With
Complete Solutions!!
A warm reception by a receptionist at a hotel check-in counter is an example of:
Moment of Truth
A _____ is a series of activities that is designed to achieve a particular end, such as a
physical product, a service, or information.
process
In the context of customer benefit packages, _____ services are those that are not
central to the core service, but add value to it.
peripheral
Which of the following is true of goods-producing processes?
They are mechanistic and controllable because of the lack of customer participation.
Building a high-performing organization with a capable leadership and workforce is an
example of _____ sustainability.
economic
Which of the following is true of service employees?
They need to have good human interaction skills and solid cross-selling skills.
What is a difference between goods and services?.
,Goods can be inventoried as physical inventory whereas services cannot be inventoried
as physical inventory.
A _____ good is one that does not readily perish and usually lasts at least three years
durable
_____ consists of raw materials, work-in-process, or finished goods that are kept on
hand to facilitate production or meet customer demand.
Inventory
_____ is an example of a nondurable good.
software
____ sustainability is an organization's commitment to maintain healthy communities and
improve the quality of life.
Social
A _____ good is one that is no longer useful once it's used, or lasts for less than three
years.
nondurable
Which of the following statements is true of goods?
Goods-producing industries rely on machines and hard technology to perform work.
Ensuring consumer safety in using goods and services is an example of _____
sustainabilit
Social
, We have an expert-written solution to this problem!
______ refers to the major activity of operations managers as the process of determining
the best way to assign people to jobs and tasks.
Job design
Which of the following is true of service facilities?
They must be located near customers.
Purchasing is a key activity performed by operations managers that involves:
arranging for the acquisition of materials, supplies, and services.
Which of the following is true of a value chain?
The pre- and post service framework of a value chain emphasizes that service is an
integral part of traditional manufacturing processes.
Which of the following is something an operations manager might do when performing
the activity design service encounter?
decide how to recover from service upsets.
A ____ is a network of facilities and processes that prescribes the flow of materials,
finished goods, services, information, and related financial transactions flowing from
suppliers; through the facilities and processes which create goods and services; those
that deliver to the customer.
value chain
Complete Solutions!!
A warm reception by a receptionist at a hotel check-in counter is an example of:
Moment of Truth
A _____ is a series of activities that is designed to achieve a particular end, such as a
physical product, a service, or information.
process
In the context of customer benefit packages, _____ services are those that are not
central to the core service, but add value to it.
peripheral
Which of the following is true of goods-producing processes?
They are mechanistic and controllable because of the lack of customer participation.
Building a high-performing organization with a capable leadership and workforce is an
example of _____ sustainability.
economic
Which of the following is true of service employees?
They need to have good human interaction skills and solid cross-selling skills.
What is a difference between goods and services?.
,Goods can be inventoried as physical inventory whereas services cannot be inventoried
as physical inventory.
A _____ good is one that does not readily perish and usually lasts at least three years
durable
_____ consists of raw materials, work-in-process, or finished goods that are kept on
hand to facilitate production or meet customer demand.
Inventory
_____ is an example of a nondurable good.
software
____ sustainability is an organization's commitment to maintain healthy communities and
improve the quality of life.
Social
A _____ good is one that is no longer useful once it's used, or lasts for less than three
years.
nondurable
Which of the following statements is true of goods?
Goods-producing industries rely on machines and hard technology to perform work.
Ensuring consumer safety in using goods and services is an example of _____
sustainabilit
Social
, We have an expert-written solution to this problem!
______ refers to the major activity of operations managers as the process of determining
the best way to assign people to jobs and tasks.
Job design
Which of the following is true of service facilities?
They must be located near customers.
Purchasing is a key activity performed by operations managers that involves:
arranging for the acquisition of materials, supplies, and services.
Which of the following is true of a value chain?
The pre- and post service framework of a value chain emphasizes that service is an
integral part of traditional manufacturing processes.
Which of the following is something an operations manager might do when performing
the activity design service encounter?
decide how to recover from service upsets.
A ____ is a network of facilities and processes that prescribes the flow of materials,
finished goods, services, information, and related financial transactions flowing from
suppliers; through the facilities and processes which create goods and services; those
that deliver to the customer.
value chain
