CHL Exam Review (latest update) questions n correct
answers passed
1. Change Management The process of applying knowledge, tools and resources to
deal with
change. Including defining and implementing strategies, systems,
proce- dures, communication, and technologies to navigate changes in
external or internal conditions.
2. Cross- A group of employees from ditterent departments in an
functional
organization that work together to resolve problems.
teams
The automated exchange of data and documents in a standardized
3. Electronic Data
format. A common use is the exchange of routine business
Inter- change
transactions between computers in a standard format using
(EDI)
standard communication protocols.
E.g. An electronic order placed by a facility's purchasing department to
a vendor.
4. Quality Circle A skilled team of employees that meets regularly to identify quality
issues,
use specific techniques for analyzing and resolving problems,
and make improvement recommendations.
5. Quality Control (QC) A statistical sampling method that measures production quality
6. Quality The process of measuring the current output of a process and
Improvement (QI)
then modi- fying it to enhance outcomes, increase productivity
7. Situational and/or decrease costs.
Leader- ship
A management style that recognized there's no one best way to lead
and that ditterent situations and people require alternative
leadership approaches.
8. Six Sigma A quality process that focuses on developing and delivering near-
perfect
products and services.
1/
20
, CHL Exam Review (latest update) questions n correct
answers passed
9. Total Quality Manage- A set of management practices throughout an organization that
focuses on
ment (TQM) ensuring that customers expectations are consistently met or
exceeded.
10. Ancillary Services Supplemental healthcare services including laboratory, radiology
and phys-
ical therapy services provided during a patient's hospital stay.
2/
20
, CHL Exam Review (latest update) questions n correct
answers passed
11. C-Suite A term referring to those occupying the highest healthcare
administrative positions. It is derived from the observation that
the the word "chief" is frequently used in the position title. Ex
Chief Financial Oflcer.
12. Case Mix The ditterent types of patients served by a healthcare
provider/hospital.
13. Emergency A federal act that requires hospitals to provide emergency treatment
Medical Treatment to all individuals regardless of their insurance status or ability to
and Labor Act
pay
(EMTALA)
14. Hospital Alliance A group of hospitals that shares services and information and
develops
group-purchasing programs to reduce costs.
15. Arbitration An action in which an arbitrator is appointed by the government to
(compul- sory)
make a binding decision upon the parties negotiating the
16. Arbitration contract.
(volun- tary)
An action in which both parties (organization and union personnel)
submit a dispute to an external, disinterested third party for
binding or non-binding resolution after the presentation of
evidence and related discussion.
17. Attrition A loss of employees from voluntary and involuntary terminations,
death and
retirements.
18. Behavioral-based The process of asking open-ended questions during applicant
in- terview
selection, performance appraisal and other interviews to generate
informations that suggests interviewee reaction to specific
3/
20
answers passed
1. Change Management The process of applying knowledge, tools and resources to
deal with
change. Including defining and implementing strategies, systems,
proce- dures, communication, and technologies to navigate changes in
external or internal conditions.
2. Cross- A group of employees from ditterent departments in an
functional
organization that work together to resolve problems.
teams
The automated exchange of data and documents in a standardized
3. Electronic Data
format. A common use is the exchange of routine business
Inter- change
transactions between computers in a standard format using
(EDI)
standard communication protocols.
E.g. An electronic order placed by a facility's purchasing department to
a vendor.
4. Quality Circle A skilled team of employees that meets regularly to identify quality
issues,
use specific techniques for analyzing and resolving problems,
and make improvement recommendations.
5. Quality Control (QC) A statistical sampling method that measures production quality
6. Quality The process of measuring the current output of a process and
Improvement (QI)
then modi- fying it to enhance outcomes, increase productivity
7. Situational and/or decrease costs.
Leader- ship
A management style that recognized there's no one best way to lead
and that ditterent situations and people require alternative
leadership approaches.
8. Six Sigma A quality process that focuses on developing and delivering near-
perfect
products and services.
1/
20
, CHL Exam Review (latest update) questions n correct
answers passed
9. Total Quality Manage- A set of management practices throughout an organization that
focuses on
ment (TQM) ensuring that customers expectations are consistently met or
exceeded.
10. Ancillary Services Supplemental healthcare services including laboratory, radiology
and phys-
ical therapy services provided during a patient's hospital stay.
2/
20
, CHL Exam Review (latest update) questions n correct
answers passed
11. C-Suite A term referring to those occupying the highest healthcare
administrative positions. It is derived from the observation that
the the word "chief" is frequently used in the position title. Ex
Chief Financial Oflcer.
12. Case Mix The ditterent types of patients served by a healthcare
provider/hospital.
13. Emergency A federal act that requires hospitals to provide emergency treatment
Medical Treatment to all individuals regardless of their insurance status or ability to
and Labor Act
pay
(EMTALA)
14. Hospital Alliance A group of hospitals that shares services and information and
develops
group-purchasing programs to reduce costs.
15. Arbitration An action in which an arbitrator is appointed by the government to
(compul- sory)
make a binding decision upon the parties negotiating the
16. Arbitration contract.
(volun- tary)
An action in which both parties (organization and union personnel)
submit a dispute to an external, disinterested third party for
binding or non-binding resolution after the presentation of
evidence and related discussion.
17. Attrition A loss of employees from voluntary and involuntary terminations,
death and
retirements.
18. Behavioral-based The process of asking open-ended questions during applicant
in- terview
selection, performance appraisal and other interviews to generate
informations that suggests interviewee reaction to specific
3/
20
