CHL Final Exam questions with complete solutions
graded A+ passed
1. Skill Set The skills required to accomplish a specific task or function.
2. Span of Control The number of employees one person can ettectively supervise
de-
creases as the complexity of their job duties increases
3. Unity of command An organizing principle that suggests each employee should
only
have one supervisor.
4. input A CS leader must be able to solicit from the CS team
5. Biomedical Engineering The work in Sterile Storage area does NOT include .
6. Culture The beliefs, values, and norms shared by department personnel
that are considered valid, and are passed onto new
employees in the department.
7. Zero-tolerance Policy A policy that permits no amount of leniency regarding harassin
behavior.
8. Discrimination Unfavorable or unfair treatment on the basis of an individual's
race,
religion, gender, national origin, disability, age, and in some
states and communities, sexual orientation.
9. Mission Statement Successful team leaders and their teams develop goals based
on
their facilities .
10. C-Suite Those in the highest healthcare administrative levels, also
called Executive Team. Usually has "chief" in the title.
11. Chief Nursing 12.
Officer (CNO)
1/
67
, CHL Final Exam questions with complete solutions
graded A+ passed
This position leads patient
care services, and oversees
the nursing statt including
Registered nurses (RNs) and
Licensed Nursing Assis- tants
(LNAs)
2/
67
, CHL Final Exam
Study online at
https://quizlet.com/_gjg5nn
Chief Nursing This leader is responsible for the policies and practices
Officer (CNO) used to manage direct patient care
13. CNO Chief Nursing Oflcer
14. CPCP Chief of Patient Care Practice
15. COS Chief of Surgery
16. CMO Chief Medical Oflcer
17. CCU This nursing unit is reserved for patients with intensive
nursing needs that require skilled nursing or constant care
and supervision.
18. CCU Critical Care Unit
19. ICU Intensive Care Unit
20. ITU Intensive Therapy Unit
21. Educational Systems Useful sources of data to generate information that specifies
actual
departmental performance do not include
22. Dashboard A collection of statistical data about a CS department's key
perfor- mance indicators that indicate the extent to which
goals are being attained
23. KPI Key Performance Indicator
24. Key Performance A measurable assessment factor such as item accuracy, case
Indica- tor carts per technician, and sterilization accuracy
25. CSR Customer Satisfaction Ratio
26. PII Performance Improvement Indicator
3/
67
, CHL Final Exam
Study online at
https://quizlet.com/_gjg5nn
27. PPI Performance and Productivity Indicator
28. Daily CS leaders should receive information about back-
orders, patient census, OR and ancillary department
procedure schedules
29. Organizational Chart A graphic usually presented as a flow outline that identifies
position
titles and relationships in an organization
30. Benchmark A standard used to compare and improve a department's ow
prod-
ucts or services by measuring them against specified standards
31. Best Practices Activities or procedures that are successful in one situation, an
may be successful in a similar situation in another department or
organization
32. Policy A predetermined course of action that identifies a key
activity, and provides a general strategy; a written
statement of intent
33. Compliance The act of following identified regulations and standards
34. Delegation The process of assigning authority to subordinates to do
work that a manager at a higher organizational level
would otherwise do
35. Stakeholder A person or department with a vested interest in the successfu
outcome of a product or service
36. EMTALA Emergency Medical Treatment and Active Labor Act
37. EMTALA A federal act that requires hospitals to provide emergency
treatment to all individuals regardless of their insurance
status or ability to pay
4/
67
graded A+ passed
1. Skill Set The skills required to accomplish a specific task or function.
2. Span of Control The number of employees one person can ettectively supervise
de-
creases as the complexity of their job duties increases
3. Unity of command An organizing principle that suggests each employee should
only
have one supervisor.
4. input A CS leader must be able to solicit from the CS team
5. Biomedical Engineering The work in Sterile Storage area does NOT include .
6. Culture The beliefs, values, and norms shared by department personnel
that are considered valid, and are passed onto new
employees in the department.
7. Zero-tolerance Policy A policy that permits no amount of leniency regarding harassin
behavior.
8. Discrimination Unfavorable or unfair treatment on the basis of an individual's
race,
religion, gender, national origin, disability, age, and in some
states and communities, sexual orientation.
9. Mission Statement Successful team leaders and their teams develop goals based
on
their facilities .
10. C-Suite Those in the highest healthcare administrative levels, also
called Executive Team. Usually has "chief" in the title.
11. Chief Nursing 12.
Officer (CNO)
1/
67
, CHL Final Exam questions with complete solutions
graded A+ passed
This position leads patient
care services, and oversees
the nursing statt including
Registered nurses (RNs) and
Licensed Nursing Assis- tants
(LNAs)
2/
67
, CHL Final Exam
Study online at
https://quizlet.com/_gjg5nn
Chief Nursing This leader is responsible for the policies and practices
Officer (CNO) used to manage direct patient care
13. CNO Chief Nursing Oflcer
14. CPCP Chief of Patient Care Practice
15. COS Chief of Surgery
16. CMO Chief Medical Oflcer
17. CCU This nursing unit is reserved for patients with intensive
nursing needs that require skilled nursing or constant care
and supervision.
18. CCU Critical Care Unit
19. ICU Intensive Care Unit
20. ITU Intensive Therapy Unit
21. Educational Systems Useful sources of data to generate information that specifies
actual
departmental performance do not include
22. Dashboard A collection of statistical data about a CS department's key
perfor- mance indicators that indicate the extent to which
goals are being attained
23. KPI Key Performance Indicator
24. Key Performance A measurable assessment factor such as item accuracy, case
Indica- tor carts per technician, and sterilization accuracy
25. CSR Customer Satisfaction Ratio
26. PII Performance Improvement Indicator
3/
67
, CHL Final Exam
Study online at
https://quizlet.com/_gjg5nn
27. PPI Performance and Productivity Indicator
28. Daily CS leaders should receive information about back-
orders, patient census, OR and ancillary department
procedure schedules
29. Organizational Chart A graphic usually presented as a flow outline that identifies
position
titles and relationships in an organization
30. Benchmark A standard used to compare and improve a department's ow
prod-
ucts or services by measuring them against specified standards
31. Best Practices Activities or procedures that are successful in one situation, an
may be successful in a similar situation in another department or
organization
32. Policy A predetermined course of action that identifies a key
activity, and provides a general strategy; a written
statement of intent
33. Compliance The act of following identified regulations and standards
34. Delegation The process of assigning authority to subordinates to do
work that a manager at a higher organizational level
would otherwise do
35. Stakeholder A person or department with a vested interest in the successfu
outcome of a product or service
36. EMTALA Emergency Medical Treatment and Active Labor Act
37. EMTALA A federal act that requires hospitals to provide emergency
treatment to all individuals regardless of their insurance
status or ability to pay
4/
67
