WGU C215 Study Guide - FINAL
Study online at https://quizlet.com/_7pgzyy
1. Total Quality Management (TQM) Philosophy: 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
2. Process Capability Index (Cpk): Basic function of Six Sigma. Measures the
process potential and performance of processes. The higher the range of Cpk, the
improved is the ability of the process to complete its necessities.
3. Six Sigma: A disciplined, data-driven approach and methodology for eliminating
defects (driving toward six standard deviations between the mean and the nearest
specification limit) in any process - from manufacturing to transactional and from
product to service.
4. Design Capacity: The theoretical maximum output of a system in a given period
under ideal conditions.
5. Location Analysis: proximity to customers, transportation, source of labor, com-
munity attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
6. Line Processes: A type of process used to produce a large volume of a standard-
ized product.
Limited customization and high volume
7. Batch Processes: A type of process used to produce a small number of products
in groups or batches based on customer orders or specifications.
High customization moderate volume
8. Project Processes: A type of process used to make a one-at-a-time product
exactly to customer specifications.
Most custom and lowest volume
9. Continuous Processes: A type of process that operates continually to produce
a high volume of a fully standardized product.
- No customization and as high a volume as possible
10. Bottleneck: Longest task in the process.
, WGU C215 Study Guide - FINAL
Study online at https://quizlet.com/_7pgzyy
11. Flexible Manufacturing System (FMS): A type of automated system that
combines the flexibility of intermittent operations with the efficiency of continuous
operations.
12. Output/Input Control: A technique for monitoring the flow of jobs between work
centers.
13. Value-Added: The net increase created during the transformation of inputs into
final outputs.
14. Hybrid Layouts: Layouts that combine characteristics of process and product
layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
15. Relationship Chart (REL): Table that reflects opinions of managers with regard
to the importance of having any two departments close together.
16. Rectilinear Distance: The shortest distance between two locations using
north-south and east-west movements.
17. From-To Matrix: Table that gives the number of trips or units of product moved
between any pair of departments.
18. Block Plan: Schematic showing the placement of resources in a facility.
19. Mean Observed Times: The average of the observation times for each of the
work elements.
20. Normal Time: The mean observed time multiplied by the performance rating
factor by the frequency of occurrence.
21. Standard Time: The length of time it should take a qualified worker using
appropriate process and tools to complete a specific job, allowing time for personal
fatigue and unavoidable delays.
22. Just-in-Time (JIT): A philosophy designed to achieve high-volume production
through elimination of waste and continuous improvement. Based on a "pull" system
rather than a "push" system. The three elements are just-in-time manufacturing, total
quality management, and respect for people.
23. Kanban card: A card that specifies the exact quantity of product that needs to
be produced.
24. Tier One Suppliers: Supplies materials or services directly to the processing
facility.
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
Study online at https://quizlet.com/_7pgzyy
1. Total Quality Management (TQM) Philosophy: 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
2. Process Capability Index (Cpk): Basic function of Six Sigma. Measures the
process potential and performance of processes. The higher the range of Cpk, the
improved is the ability of the process to complete its necessities.
3. Six Sigma: A disciplined, data-driven approach and methodology for eliminating
defects (driving toward six standard deviations between the mean and the nearest
specification limit) in any process - from manufacturing to transactional and from
product to service.
4. Design Capacity: The theoretical maximum output of a system in a given period
under ideal conditions.
5. Location Analysis: proximity to customers, transportation, source of labor, com-
munity attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
6. Line Processes: A type of process used to produce a large volume of a standard-
ized product.
Limited customization and high volume
7. Batch Processes: A type of process used to produce a small number of products
in groups or batches based on customer orders or specifications.
High customization moderate volume
8. Project Processes: A type of process used to make a one-at-a-time product
exactly to customer specifications.
Most custom and lowest volume
9. Continuous Processes: A type of process that operates continually to produce
a high volume of a fully standardized product.
- No customization and as high a volume as possible
10. Bottleneck: Longest task in the process.
, WGU C215 Study Guide - FINAL
Study online at https://quizlet.com/_7pgzyy
11. Flexible Manufacturing System (FMS): A type of automated system that
combines the flexibility of intermittent operations with the efficiency of continuous
operations.
12. Output/Input Control: A technique for monitoring the flow of jobs between work
centers.
13. Value-Added: The net increase created during the transformation of inputs into
final outputs.
14. Hybrid Layouts: Layouts that combine characteristics of process and product
layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
15. Relationship Chart (REL): Table that reflects opinions of managers with regard
to the importance of having any two departments close together.
16. Rectilinear Distance: The shortest distance between two locations using
north-south and east-west movements.
17. From-To Matrix: Table that gives the number of trips or units of product moved
between any pair of departments.
18. Block Plan: Schematic showing the placement of resources in a facility.
19. Mean Observed Times: The average of the observation times for each of the
work elements.
20. Normal Time: The mean observed time multiplied by the performance rating
factor by the frequency of occurrence.
21. Standard Time: The length of time it should take a qualified worker using
appropriate process and tools to complete a specific job, allowing time for personal
fatigue and unavoidable delays.
22. Just-in-Time (JIT): A philosophy designed to achieve high-volume production
through elimination of waste and continuous improvement. Based on a "pull" system
rather than a "push" system. The three elements are just-in-time manufacturing, total
quality management, and respect for people.
23. Kanban card: A card that specifies the exact quantity of product that needs to
be produced.
24. Tier One Suppliers: Supplies materials or services directly to the processing
facility.
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
